Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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have you tried logging out and logging back in? sounds stupid but sometimes the payment history doesn't update properly unless you do a full refresh of your account.
Just tried that - still nothing showing up. Thanks for the suggestion though!
This exact same thing happened to me a few weeks ago! I certified on my usual day (Wednesday) and by the following Tuesday still had no payment showing. Turns out my claim got flagged for a "routine employment verification" that I never received any notice about. Only found out when I finally got through to an agent after calling literally 73 times over 3 days. The agent cleared it up immediately and my payment was released within 24 hours. Definitely try to get someone on the phone ASAP - these random holds seem to be happening more frequently lately and they won't resolve on their own. Keep certifying while you wait though, don't skip any weeks or it'll create even more problems!
Wow 73 calls?! That's insane but at least you got through eventually. Did they give you any heads up about what triggers these "routine employment verifications"? I'm worried this might happen again in the future and want to know what to watch out for.
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Another option if the fax apps don't work out - most public libraries have fax machines you can use for a small fee (usually like $1-2 per page). I had to do this once when all the apps were giving me trouble. The librarians are usually pretty helpful too if you're not sure how to use the machine. Just make sure to bring exact change and have your documents ready to go!
That's a great backup option! I didn't even think about libraries still having fax machines. Good to know there's a reliable fallback if the apps fail. Thanks for sharing that tip - definitely keeping it in mind for future reference!
Just went through this same situation a few weeks ago! I used the CamScanner app which has a built-in fax feature - worked perfectly and gave me instant confirmation. One thing I learned the hard way: make sure your documents are super clear and high contrast before sending. My first attempt got rejected because the scan was too blurry. Also, don't forget to include a cover page with your name, claim number, and what documents you're sending. The whole process was way less stressful than I expected once I got the hang of it!
CamScanner is a solid choice! I've used it for other documents and the scan quality is really good. The tip about high contrast is so important - I made that mistake with a different app once and had to redo everything. Thanks for mentioning the cover page requirement too, that's definitely something that could get overlooked. Did you get any follow-up confirmation from NYSDOL that they actually processed your documents, or just the fax delivery confirmation?
Thanks for the CamScanner recommendation! I'm definitely going to try that if FaxZero doesn't work out for any future documents. The high contrast tip is really helpful - I wouldn't have thought about that but it makes total sense that blurry scans would get rejected. Did you have to pay for the fax feature in CamScanner or is it included in the free version?
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one thing nobody mentioned - when u DO get the new card, you have to activate it AND set a new PIN before you can use it. I didn't realize this and tried using mine at an ATM like 5 times and got locked out 🤦♂️
I'm going through this exact same nightmare right now! Lost my card 6 days ago and I'm checking the mailbox like a crazy person every single day. Reading through all these responses is both helpful and terrifying - sounds like it could be anywhere from 8 days to 3+ weeks depending on how backed up they are. I'm definitely going to try calling tomorrow to ask about expedited shipping like @Hugo Kass suggested. The fact that some people had to wait almost a month is just insane when you're relying on that money for basic necessities. Thanks everyone for sharing your experiences, at least now I know I'm not the only one dealing with this mess!
Ugh, I feel your pain! I'm in the exact same boat - lost mine 4 days ago and I'm already going crazy waiting. The fact that some people waited 3+ weeks is making me really anxious since I've got rent due next week. Definitely gonna try that expedited shipping trick too. At least we're not alone in this mess! 😩
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Getting through to NYS Department of Labor on the phone to ask questions about your benefit amount can be really frustrating with their call volume. I was stuck trying to reach them for days until I found Claimyr - it's a service that helps you get connected to actual agents. Check out claimyr.com and they have a demo video at https://youtu.be/qyftW-mnTNI that shows how it works. Made it so much easier to get my questions answered about my weekly benefit calculation.
Interesting, never heard of that service before. Did they charge you anything to help with the call?
They focus on the value of getting through rather than the cost. For me it was worth it just to avoid sitting on hold for hours.
Just wanted to share my experience - I was making around $48k at a retail management job and my weekly benefit came out to $368. The process took about 3 weeks from filing to getting my first payment, but once it started it's been pretty consistent. One thing that helped me was setting up direct deposit right away instead of waiting for the debit card - payments hit my account faster that way. Also make sure you certify for benefits every week on time, even if there are technical issues with the website. You can always call to certify if the online system is down.
That's really helpful advice about the direct deposit! I'm still waiting for my debit card to arrive but I didn't know I could set up direct deposit instead. How do you do that - is it through the my.ny.gov portal? Also good to know about the timeline, I filed about a week ago so hopefully I'll see my first payment soon.
Emily Nguyen-Smith
Going through the exact same thing right now! I certified on Wednesday morning and it's Friday evening with absolutely nothing in my payment history. Usually it shows up within a few hours like you said. After reading all these comments, it sounds like there's definitely some kind of system-wide issue happening this week. I'm going to check my message center tomorrow morning and try calling right when they open at 7:30am. If that doesn't work, I might have to bite the bullet and try Claimyr since so many people here are saying it actually works. It's just crazy that we have to pay a service to get through to our own state agency! Really hoping this resolves for all of us soon - the stress of not knowing if your payment is coming when you have bills due is awful. Keep us updated if you hear anything!
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Keisha Robinson
•I'm in the same exact situation! Certified Wednesday too and still nothing showing up. It's so frustrating when you're depending on that money. I've been reading through all these replies and it seems like there's definitely something going on system-wide this week. Multiple people are reporting the same delays. I'm going to try calling first thing Monday morning and also check my message center like others suggested. If all else fails, might have to look into that Claimyr service everyone keeps mentioning. Really hope this gets sorted out soon for all of us - the uncertainty is the worst part!
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Alejandro Castro
I'm experiencing the exact same issue! Certified on Tuesday and it's now Saturday with absolutely nothing showing in my payment history. This is really stressful because I have my electric bill due Monday and was counting on this payment. After reading through everyone's experiences here, it's somewhat reassuring to know this seems to be a widespread problem this week rather than something specific to my account. I'm going to follow the advice here and check my message center first thing Monday morning, then try calling right at 7:30am when they open. If I can't get through after a few attempts, I think I'll have to try that Claimyr service that so many people are recommending - it sounds like it actually works even though it's frustrating we have to pay extra just to reach our own state agency. Thanks to everyone sharing their experiences and solutions, it really helps to know we're not alone in this mess!
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