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I'm an accountant who's helped several clients with ny unemployment issues. Here's what I've learned: the DOL is severely understaffed and dealing with unprecedented fraud. 90% of these delays are due to automated fraud prevention holds that require manual review. The ONLY solution is getting through to a human agent who has authority to override these holds. Regular call center people often don't have this authority - you need a tier 2 specialist.
When you get a regular agent, specifically state "I believe my claim has a fraud hold that needs a specialist review." They usually transfer you. Don't take no for an answer.
Don't give up! After 14 weeks of nothing I finally got all $6,900 of my backpay in one lump sum 💰 keep claiming every week even though it feels pointless. When they finally fix whatever is holding it up, you'll get everything owed.
pro tip: call EXACTLY at 7:59:50am so that you're already on the line when they open at 8am. Still not guaranteed but way better odds of getting through. Thats how I finally reached a human after 2 weeks of trying.
FYI for anyone getting these scams - NY DOL has an actual alert about this on their website right now. They specifically mention DocuSign scams that reference tourism funds. NEVER click links in these emails!!!
Ugh the absolute state of ny unemployment that we cant even tell whats real anymore. The legitimate communications are so confusing and the website is so bad that scammers can easily make fake stuff that looks just as official as the real thing 😩
THIS!!! 👆 The real website looks like it was made in 1998 so when scammers make something slightly better looking, people assume it's legit lol
im going through this right now too!!!! so annoying. finally had to have my state rep's office call them to get the date because they never sent the letter. might be worth contacting your local representative if you keep hitting walls.
how do you find your state rep? and what info do you need to give them?
just google "NY state representative" + your address. you'll need your claim ID, contact info, and a brief explanation of your issue. they have caseworkers who handle this stuff all day.
Anthony Young
the state never makes it easy to get whats yours... typical ny unemployment nonsense. try twitter - seriously. i tweeted at NYSDOL and surprisingly got a DM asking for my info. worth a shot when nothing else works.
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Charlotte White
•This actually works sometimes! I got help through Twitter after weeks of calling.
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Admin_Masters
Have you tried checking if your partner has multiple accounts in the system? Sometimes when people reapply it creates a duplicate account and the benefits get stuck in limbo between them. Ask specifically about this when you call.
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