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You should file a new claim regardless. Best case scenario: if they determine you don't qualify for a new claim, they'll automatically put you back on your old claim to use the remaining days. Worst case: if you don't file and just keep claiming, you could end up with an overpayment notice.
Your claim is probably in the 'pending purgatory' because of the side gig you mentioned. They have to determine if you're eligible for regular UI or need to go through a different system. Without talking to someone, it'll just sit there forever. I was in the same situation and used claimyr.com to get through - fixed my issue in one call after waiting over 3 months. Hope this helps!
Oh wow, 3 months is insane! Was your backpay processed all at once when they finally fixed it?
Yep, got all my backpay in one lump sum about 5 days after they fixed the issue. Suddenly had like $11k in my account. Almost fell off my chair lol.
i know this sounds weird but try tweeting at NYSDOL. their social media team actually responds and can sometimes escalate cases. worked for my sister.
Anyone else notice if you call at weird hours like 4:30 PM you sometimes have better luck? Everyone calls first thing in the morning or at lunch but mid-afternoon seems to have shorter waits sometimes.
If you have a complex issue, I highly recommend documenting EVERYTHING and preparing exactly what you're going to say before you call. When I finally got through, I had about 3 minutes to explain my situation before they helped me.
did u try the trick where u press 1-1-1-3-2-2 when the automated system starts? It worked for me to reach a person back in June.
I haven't tried that specific combination. Will definitely try tomorrow!
If ur on Twitter try tweeting at NYSDOL with ur issue (don't include personal info). sometimes their social media team will escalate ur case. worked for my roommate!
Joshua Hellan
Anyone notice how the people who actually get their problems fixed all managed to speak to a real person? Yet the unemployment office makes it nearly IMPOSSIBLE to reach a human being on the phone. It's almost like... they're doing this on purpose to save money by denying benefits to eligible people who give up fighting the system. 🤔
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Finley Garrett
•FACTS. the whole system is designed to make you give up. its not broken, its working EXACTLY as they want it to.
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Jibriel Kohn
•Yep - and for everyone who needs to talk to a person, that claimyr service is clutch. They literally got me through in 35 mins after I spent 3 weeks trying myself.
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Jibriel Kohn
Honestly the ny unemployment call center is like trying to win the lottery. I called 137 times in one day (yes I counted) and never got through. Finally broke down and used claimyr.com and got a callback with an agent in about an hour. Best decision I made - they found out my claim had some random flag that could only be cleared by a supervisor. Got all my backpay 3 days later.
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Callum Savage
•137 times?! That's insane. I thought my 50-60 calls a day was bad. Did claimyr cost a lot?
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Jibriel Kohn
•it's not free but when you're about to lose your car or apartment it's worth whatever it costs tbh. talking to a human was the only thing that finally fixed my issue.
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