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Just a heads up, there's been some system maintenance and updates going on recently. My friend's backpay randomly appeared after 4 months of nothing, and customer service said it was because they finally finished updating some old claims after a system update.
whatever you do DON'T file a new claim thinking it will help! this will only complicate things further. stick with following up on your existing claim for the backpay.
Thanks for the warning! I haven't tried to file a new claim since I'm employed now, but good to know that would make things worse.
Been there done that got the t-shirt. I spent 7 MONTHS fighting with ny unemployment over a similar issue. Got told different things by different reps every time I called. Finally just filed a new claim altogether when a new quarter started. The whole system is a joke.
Try reaching out on Twitter too. Sounds weird but I @ mentioned NYSDOL in a tweet about my backdating issue and someone from their social media team actually helped escalate my case. Worth a shot if everything else fails.
Worked for me too! Their social media team seems way more responsive than their phone support.
there's a backdoor phone number that sometimes works better than the main line: [redacted]. I got through in 45 mins last week.
After you talked to someone from DOL, check your spam/junk email folders daily! I missed an important email from them asking for additional documents because it went to spam. Almost lost my whole claim because of that.
Im sorry this happened to you. The waiting period is insane when you need the money now! One thing that helped me was getting a live person on the phone using claimyr.com - once I explained my situation was urgent due to possible eviction, they flagged my case as priority. Still took a few weeks, but better than months.
Diego Vargas
Anyone else worried they'll send the refund to an old bank account? I changed banks since I filed 😬
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Anastasia Fedorov
•If that happens they'll mail a paper check to your address on file. Happened to my cousin.
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Diego Vargas
•oh thank god, that makes me feel better!
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StarStrider
Called the IRS yesterday (took 3 attempts but finally got through). They told me my unemployment tax refund was processed on July 6th but could take 2-5 weeks to actually get deposited. Totally ridiculous system.
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