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After 5 weeks of this nonsense I finally broke down and used claimyr.com - connected with an agent in under 2 hours. My identity verification was cleared in 10 minutes once I actually talked to someone. Ridiculous that we have to pay extra just to access our benefits but it saved my sanity.
how much did it cost? worth it?
It was the only way I could talk to a live agent after weeks of trying. Worth every penny when you're about to get evicted and need your benefits!
Ugh, I went through this exact same thing last month. The ID verification is a total nightmare. When I finally got through, the agent told me they've been swamped with fraud cases so they're extra paranoid about verification now.
did yours eventually get fixed? how long did it take?
just to be safe I always send a message through the online system saying "I'm returning to work as of [date] and will no longer be claiming benefits." never had any issues that way.
When you log in, go to Messages then Compose New. You can select the topic and send it to them directly.
Omg this is perfect timing - I literally just went through this last month! Just have him certify for the last week he was unemployed, reporting any partial work days. After that, just stop certifying. That's it! The system will show his claim as inactive after a few weeks of not certifying. No need to call (thank goodness because those hold times are BRUTAL). The claim stays open for a year in case he needs it again later.
i applied for partial benefits in february and have been getting them without issue. they definitely still do it but the system is confusing af. i still dont understand why some weeks i get different amount than others even tho i worked the same hours 🤔
It might be because of the days you worked, not just the hours. Each day you work reduces your benefit by 25% regardless of how many hours you worked that day.
The problem with ny unemployment is getting through to ask these kinds of specific questions. I spent TWO WEEKS calling and couldn't get through. Finally broke down and used claimyr.com which got me a callback in 2 hours. Best money I ever spent because I was able to ask all my questions and get my claim fixed.
How does this claimyr thing work? The unemployment phone lines are literally impossible
It basically calls for you and waits on hold, then calls your phone when it reaches a human. I was skeptical but it actually worked. claimyr.com
Check if your cousin's SSN has been leaked in any data breaches. Go to haveibeenpwned.com and enter his email - if it's been in any breaches, that might explain how someone got his info. My husband had the same ID.me issue and it turned out his data was leaked in the Equifax breach years ago.
lmao welcome to the ny unemployment experience 🤡 where nothing works and nobody cares. took me 4 months to get my benefits after identity issues. best advice: document EVERYTHING. every call, email, letter. you'll need it when they inevitably lose your info or claim they never received it.
yeah it's totally insane. the only thing that finally worked was getting my case escalated to a supervisor. but it's like impossible to get to one unless you know someone or get lucky with the right agent.
This is why I ended up using claimyr.com - I couldn't keep playing the call lottery hoping to get through. Their service connected me with an agent who transferred me to a supervisor right away.
Jessica Nolan
Document EVERYTHING. When you finally do get through (and you will eventually), you'll need dates, times, and details of all your attempts to contact them. This can help you get backpay for the weeks you couldn't access your account.
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Angelina Farar
Had the exact same ID.me verification issue. Turns out there was a glitch affecting lots of pregnant women - something about pregnancy affecting facial recognition?! 🤔 Wild guess but when I finally got through the agent said they'd seen this a lot with pregnant women. Apparently our faces change enough during pregnancy that it confuses their system? Either way, I used claimyr.com to finally get someone on the phone after trying for 7 weeks straight. Got it fixed in one call.
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Bethany Groves
•I had no idea this was a thing! I'm 8 months pregnant and having same issues. gonna try claimyr.com tomorrow
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Angelina Farar
•I know it sounds bizarre but the agent literally told me they've had tons of pregnant women with this same issue. The facial recognition part of id.me gets confused by the changes in our faces. So stupid!
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