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Check if your mail is being forwarded or held. I had this exact problem because I had recently moved and my mail forwarding request with USPS expired right when my card was supposed to arrive. Had to call KeyBank to request a new card to my current address.
Question - after you got approved did you get an email about setting up payment preferences? I got that email and was able to choose direct deposit before any payments went out. Maybe check your spam folder?
If you need money urgently while waiting for unemployment to start, look into emergency assistance programs. NY has some decent options. When I was waiting for my first unemployment check, I got help with rent through ERAP. Just google "NY emergency assistance" and you'll find some resources.
I just went through this last week! Had the same problem. Just request the trusted referee video call option. They'll do a video verification where you show your photo ID and answer some questions. I didnt have any of those docs with my full SSN either, but the video call worked fine.
maybe its time we all show up at the unemployment office together lol. power in numbers! whos with me? 😤
Contacted my state senator's office about this last week. Their constituent services person said they're getting FLOODED with these exact complaints. Apparently there's some kind of system-wide issue with the tax refund processing software. They took my info and said they'd escalate it, but warned me there are thousands of people in the same situation. Not very encouraging but at least confirms it's a known issue.
LongPeri
i got approved but my landlord refuses to participate in the program. says he doesn't want to agree to their terms (can't evict for 12 months, can't raise rent, etc). so now i'm just stuck in limbo. has anyone dealt with this?
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LongPeri
•wait really?? they told me i was out of luck if landlord doesn't participate!
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Oscar O'Neil
•That's not true! They changed the rules a few months ago. They'll pay you directly and then it's your responsibility to pay the landlord.
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Sara Hellquiem
ngl I was shocked when my ERAP application actually got approved. Applied in October, approved in January, landlord got paid last week. I didn't do anything special - just made sure all my docs were clear and followed up like once a week through the message center in the portal. Maybe I just got lucky with a good caseworker.
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