Anyone else think its weird that we can order a pizza with our fingerprint but cant reset a government PIN online? 🤔

Same thing happened to me a few months ago! The online PIN reset was completely broken. I ended up having to visit a local workforce center in person - took about 30 minutes and they reset it right there. Way faster than trying to get through on the phone. Check the TWC website for locations near you. Bring your ID and SSN just in case!

I just remembered something I learned from my tax preparer last year - if you happen to receive unemployment in two different states (like if you moved mid-year), you'll get separate 1099-Gs from each state's unemployment office. Just mentioning in case anyone had benefits from another state before Texas.

Just wanted to add one more thing that might help - if you're planning to file your taxes early (like in February), definitely check your TWC online account first rather than waiting for the mail. I've found that the electronic version is usually available a few days before the physical form gets mailed out. Also, if you're using tax software like TurboTax or H&R Block, they have a specific section for unemployment income where you'll enter the amounts from your 1099-G. Don't forget that unemployment benefits are taxable at both federal and state levels in Texas!

Hey, just checking back - did your payment ever come through? If not, you should definitely try to speak with someone at TWC directly. Sometimes there are processing delays that aren't visible on your account portal.

Glad to hear your payment finally came through! This seems to be happening more frequently lately - I've noticed several posts about random delays with ReliaCard payments. It's so stressful when you're depending on that money for essential expenses. For anyone else experiencing this issue, it sounds like waiting 24-48 hours is unfortunately becoming the norm, even though payments used to be much more reliable. Definitely keep checking your account throughout the day and evening since payments can post at odd hours now.

Just wanted to follow up on this thread with what worked for me. After trying everything, what finally fixed my issue was: 1. Used Claimyr to get through to TWC (took about 3 hours instead of days of redialing) 2. Explained to the agent that I'd already completed ID.me verification 3. The agent had me verify my identity directly with them 4. They put a manual override in their system 5. My claim was processed within 24 hours The agent explained that they're implementing a fix for this issue in their next system update, but no exact timeline. Until then, getting a manual override from a TWC representative is the only guaranteed solution. Hope this helps everyone still dealing with this frustrating situation!

I'm dealing with this exact same issue right now! Completed ID.me verification 10 days ago, got all the confirmations, but TWC still shows pending. It's so relieving to see I'm not alone and that there's actually a known system glitch causing this. Based on what everyone's shared, I'm going to try the Claimyr service first since I can't afford to spend another week on hold, and if that doesn't work I'll visit my local TWC office with all my documentation. Thank you all for sharing your experiences and solutions - this thread is incredibly helpful for those of us stuck in this frustrating situation!

I went through this exact same situation in 2023 with a COVID overpayment appeal and WON! Here's my step-by-step advice: 1. File your appeal IMMEDIATELY - you have 14 days from the determination letter date 2. When you file, request all documents TWC has on file for your case (there's a checkbox for this) 3. Get a sworn statement from ANY coworker who can verify the restaurant closure - even if they don't work there anymore 4. If you can find any news articles about restaurant closures in your area during COVID, print those too as supporting evidence During my hearing, the employer tried to claim I abandoned my job, but I had screenshots of a group text where our manager told everyone "we're closing indefinitely due to COVID - sorry guys." That single piece of evidence won my case immediately. The hearing officer was actually very understanding about COVID situations. They've heard this story countless times - restaurants closing and then employers later trying to avoid unemployment costs by claiming people quit. Don't stress too much about needing a lawyer for this type of case. I represented myself and it was fine. Just be organized, tell the truth, and have your evidence ready. You've got this!

I'm dealing with the exact same thing right now! Got my determination letter on Friday saying I owe back $3,200 from COVID benefits because my employer told TWC I "voluntarily resigned" when I was actually furloughed indefinitely. It's so frustrating when employers change their story months or years later. I've been reading through all these comments and they're super helpful. I'm definitely going to file my appeal first thing Monday morning and start gathering all my text messages and emails from when I was furloughed. It's reassuring to see so many people who successfully appealed these decisions. One question for those who've been through this - did any of you have issues with your employer not showing up to the hearing? I'm wondering if that works in our favor or if TWC just goes with whatever the employer initially reported. Thanks everyone for sharing your experiences. This whole situation has been keeping me up at night but reading all your advice makes me feel like there's actually hope!