Can't reach Texas Unemployment? Claimyr connects you to a live TWC agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the TWC
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the TWC drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Join the conversation
Join the conversation
I went through this exact situation about 8 months ago! My employer was a no-show, but I still had to present my full case. The hearing officer asked me detailed questions about every aspect of my termination for over an hour. What really saved me was having everything organized with tabs and reference numbers. When the hearing officer asked "Can you tell me about the incident on March 15th that your employer mentioned in their initial response?", I could immediately flip to the right document and give specific details. One thing that caught me off guard - even though my employer didn't show up, they had submitted a pretty detailed written response when they first contested my claim. The hearing officer had all of that in front of them and asked me to respond to each point they had made. So definitely review whatever your employer initially submitted when they protested your benefits. My determination letter arrived exactly 12 days after the hearing, and the online system updated about a week after that. The waiting is brutal, but keep requesting payments during that time no matter what. I made the mistake of stopping requests for a few weeks thinking it didn't matter, and it caused delays even after I won. You sound well-prepared with your documentation - that's honestly the most important thing. Stay confident and stick to the facts!
This is super helpful advice! I didn't even think about the fact that my employer probably submitted a detailed written response when they initially contested - I've been so focused on preparing my own case that I forgot to review their side. That's a great point about having everything tabbed and numbered too. Can I ask how you organized everything? Did you go chronologically or group by type of evidence? I want to make sure I can find things quickly when the hearing officer asks specific questions like that.
Hey, I just went through a TWC appeal hearing last month and wanted to share my experience. My employer didn't show up either, but like everyone's saying, it's definitely not an automatic win. The hearing officer still put me through the wringer for about 40 minutes. Here's what I wish I had known: even though my employer was a no-show, they had already submitted a bunch of documents and their version of events when they initially contested my claim. The hearing officer had all of that and basically made me respond to each of their points. So definitely try to get a copy of whatever your employer submitted originally if you haven't already. For timing, my written decision came exactly 9 business days after the hearing, but the online portal took another 6 days to update after that. The whole process felt like forever when you're waiting for money you desperately need. One last tip - bring a highlighter to the hearing! When the hearing officer references specific parts of documents, you can highlight them in real time. It helped me keep track of what we'd already covered and what still needed to be addressed. You sound really prepared with your documentation, which honestly puts you ahead of most people. Hang in there!
Join the conversation
update?? were u able to file yet??
YES! Finally got through yesterday using that Claimyr service someone mentioned above. Was connected to a TWC agent in about 30 mins. She said my old claim was still marked as "active" in their system even though benefits were exhausted, and that was preventing me from filing online. She did some kind of reset and then helped me file a new claim right over the phone. Such a relief! Now just waiting for the determination letter. Thanks everyone for your help!
Glad to hear you got it sorted out! For anyone else dealing with this same issue, another tip is to try filing your claim very early in the morning (like 6-7 AM) or late at night when there's less traffic on the TWC servers. Sometimes the system glitch is worse during peak hours when everyone's trying to access it. Also, if you do get through to file online eventually, make sure to print or screenshot EVERYTHING - confirmation numbers, application pages, etc. The TWC system has been known to "lose" applications during these database hiccups.
That's really helpful advice about the early morning filing! I've been dealing with something similar where the website times out constantly. Did you ever figure out if there's a way to tell beforehand if your old claim is going to cause issues, or do you just have to try filing and see what happens? I'm worried about starting the process and then getting stuck halfway through like what happened to the original poster.
Join the conversation
I'm going through almost the exact same situation right now! Just lost my TWC hearing two weeks ago and they're demanding I pay back $4,200. My employer claimed I quit without notice, but the reality is they kept cutting my hours until I couldn't afford to stay - classic constructive discharge. Reading through everyone's experiences here has been so incredibly helpful and given me hope that I'm not totally screwed. I had no idea I could submit new evidence at the Commission Appeals level or that I should be citing specific legal codes. I was planning to just rehash the same arguments from my first hearing, but now I understand I need to approach this completely differently. @Fidel Carson - your legal breakdown is exactly what I needed to see. I think I can prove constructive discharge since they cut my hours from 40/week to 15/week over two months, making it impossible to pay my rent. I have pay stubs showing the hour reduction and texts with my manager where I asked for more hours and was told "business is slow." @Isaiah Sanders - definitely going to try Claimyr tomorrow. I've been trying to reach TWC for over a week and it's impossible. Getting insight into why the hearing officer ruled against me before I file my Commission Appeal could be crucial. The most encouraging thing I'm seeing from everyone is that the Commission Appeals process seems much more thorough and fair than the initial hearings. I'm going to spend this week gathering all the additional documentation people have suggested and organizing everything chronologically. Thank you all for sharing your stories and advice - this community support means everything when you're facing thousands in overpayment demands! I'll definitely update once I file my appeal. 🙏
@Austin Leonard - Your hour reduction situation is actually a really strong constructive discharge case! The fact that they cut you from 40 hours to 15 hours over just two months is exactly the kind of substantial change in working conditions that TWC looks for. That s'a 62% reduction in income - no reasonable person could be expected to survive on that! Make sure to document not just the hour cuts but also your living expenses during that period. Calculate exactly how much you were short each month on basic necessities like rent, utilities, groceries. Show that continuing employment at 15 hours/week wasn t'financially viable and that you made reasonable efforts to address the situation before leaving. The texts with your manager asking for more hours and being told business "is slow are" gold - that shows you tried to work with them and they essentially told you the reduced hours were permanent. That s'constructive discharge textbook! Also look into whether other employees were similarly affected or if you were specifically targeted. If it was just you getting hour cuts while others maintained full schedules, that could suggest discriminatory intent which strengthens your case even more. Your case honestly sounds stronger than a lot of the ones I ve'seen win at the Commission level. The key is presenting it as employer "made continued employment impossible rather" than I "chose to quit. You" ve'got this! 💪
I'm dealing with a similar situation right now and this thread has been incredibly eye-opening! I lost my TWC hearing three weeks ago over a $3,400 overpayment. My employer claimed I was terminated for attendance issues, but I was actually missing work due to a chronic medical condition that they refused to accommodate properly. Reading through everyone's advice about treating the Commission Appeal as a fresh case and citing specific legal standards has completely changed my approach. I was just going to resubmit the same medical documentation from my first hearing, but now I realize I need to build a much stronger case around their failure to provide reasonable accommodations. @Charlotte Jones - your point about medical accommodation cases having strong legal protections really resonates with me. I have documentation of my condition from my doctor and emails where I requested accommodations (flexible scheduling for medical appointments), but my employer just kept writing me up for the absences instead of working with me. @Fidel Carson - your framework for proving constructive discharge seems like it applies to medical situations too. I can show that continuing employment would have seriously compromised my health since I couldn't get the medical care I needed. The most encouraging thing I'm seeing is that multiple people have successfully won their Commission Appeals with proper documentation and legal citations. I'm going to spend this week organizing my medical records, accommodation requests, and employer responses chronologically. Has anyone here specifically dealt with a medical accommodation case at the Commission level? I'm wondering if there are additional disability rights laws I should be citing beyond the general unemployment statutes everyone's been mentioning. Thanks to everyone for sharing your experiences - it's given me so much hope and practical guidance! 🙏
@Steven Adams - Medical accommodation cases definitely have additional legal protections you should cite! Beyond the general unemployment statutes, you ll'want to reference the Americans with Disabilities Act ADA (and) Section 21.051 of the Texas Labor Code which covers disability discrimination. Your situation sounds really strong actually - refusing to provide reasonable accommodations for medical appointments is a classic ADA violation. The key is showing that: 1 You) had a documented disability, 2 You) requested reasonable accommodations, 3 The) accommodations wouldn t'cause undue hardship to the employer, 4 They) refused to engage in the interactive process, and 5 You) had no choice but to leave to preserve your health. The fact that they kept writing you up instead of working with you on accommodations is actually evidence of discrimination. Document every instance where they penalized you for disability-related absences after you disclosed your condition and requested accommodations. I d'also recommend getting a detailed letter from your doctor explaining how the inflexible work schedule was impacting your medical treatment and health outcomes. That really drives home why continuing employment wasn t'feasible. Medical cases have a really good success rate at the Commission level because TWC takes disability rights seriously. You re'not just fighting for unemployment benefits - you re'fighting against workplace discrimination! 💪
Join the conversation
I remember when Hurricane Harvey hit us, my brother went through THREE denials for DUA before finally getting approved. The key was getting his employer to write a specific letter stating that his unemployment was 100% caused by the disaster. Maybe try getting more documentation? It's annoying but sometimes you just have to overwhelm them with proof.
UPDATE: Just got an email saying my claim status has changed! Logged in and now it shows ELIGIBLE! The ticket must have worked! Still no payment yet, but at least now I know I'm approved. For anyone facing similar issues, definitely try submitting a ticket through the portal in addition to filing an appeal.
That's awesome news! I'm dealing with a similar DUA denial right now and this gives me hope. How long did it take from when you submitted the ticket to when you got the approval email? I submitted mine yesterday but haven't heard anything yet.
@Mei Liu It took about 4 business days from when I submitted the ticket to getting the approval email. But I think the timing might depend on how backed up they are. Make sure you included all your documentation when you submitted the ticket - I attached copies of everything again even though I had already uploaded it to my original application. Good luck!
Yuki Tanaka
One more thing - when you talk to TWC about the missed payment requests, make sure you specifically ask for a "backdated payment request" form. They can email it to you. Fill it out for each missed week, explaining that you weren't informed of the requirement to continue requesting during appeal. Be very specific with dates and include any proof that you were job searching during those weeks. This won't guarantee they'll allow the retroactive requests, but it improves your chances significantly.
0 coins
Ethan Davis
•Thank you! I'll specifically ask for the backdated payment request form. Should I submit a separate form for each week I missed, or can I do them all on one form?
0 coins
Yuki Tanaka
•You need to submit a separate form for each two-week period you missed requesting payment. Each form should detail your work search activities for those specific weeks.
0 coins
Nina Fitzgerald
I'm dealing with a similar situation right now - denied for "misconduct" (complete nonsense) and have been waiting 3 months for my appeal hearing. Reading through all these comments is both helpful and terrifying! I DID continue requesting payments because my friend warned me about this, but I had no idea it was such a common trap that TWC doesn't explain properly. For anyone else reading this - PLEASE learn from Ethan's situation. The moment you file an appeal, keep requesting payments every two weeks no matter what. The system is already stacked against us, don't give them another reason to deny you money you're legally entitled to. @Ethan - definitely try that Claimyr service someone mentioned if you can't get through the regular way. Also, when you do talk to TWC, be polite but persistent. Sometimes the first agent will say nothing can be done, but if you call back and get a different person, they might be more helpful. Good luck with your appeal!
0 coins
Giovanni Rossi
•@Nina - Thank you so much for the encouragement and advice! It's really reassuring to hear from someone who's going through the same thing. I'm definitely going to try the Claimyr service and will keep calling until I get someone who can help with the backdated requests. You're absolutely right about the system being stacked against us - it feels like they're hoping we'll just give up. I really appreciate you taking the time to share your experience, and I hope your appeal goes well too! This whole thread has been a lifesaver.
0 coins