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If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
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I'm so sorry this happened to you! This is actually becoming a huge problem with TWC lately. I went through something similar last year where someone changed my banking info after I'd already received a few payments. A few things that really helped me get through the process faster: 1. When you call that fraud hotline number someone mentioned (512-463-2832), ask them to email you a case reference number immediately. Having that number makes follow-up calls way easier. 2. Don't just rely on their online portal - the fraud department often doesn't update it regularly. Call every 2 weeks for status updates and document who you spoke with. 3. If you have any old screenshots or emails from when you originally applied showing you selected the debit card option, gather those now. They helped prove my case. 4. Consider reaching out to your state representative's office if this drags on past 8-10 weeks. They have a constituent services team that can sometimes light a fire under TWC to move faster. The whole thing took about 9 weeks for me, but I did get every penny back plus they issued it on a new debit card. Stay persistent - the squeaky wheel gets the grease with TWC unfortunately!
This is really comprehensive advice - thank you! I'm definitely going to ask for that case reference number when I call the fraud hotline. I didn't think about contacting my state representative either, but that's a good backup plan if things drag on too long. It's reassuring to hear you got everything back eventually, even though 9 weeks seems like forever when you're dealing with this stress!
This is absolutely infuriating and unfortunately way too common these days! I'm dealing with a similar situation right now where my benefits went to some account I've never seen before. A few things that have helped me so far: - When you file that police report, make sure to specifically mention "identity theft" and "fraudulent bank account access" - the TWC fraud department needs those exact terms in the report - Save/screenshot EVERYTHING from your TWC portal before they potentially "fix" anything, because I've heard of cases where people lost their evidence when TWC updated their systems - If you have any friends or family who work in banking, ask them to help you trace those routing/account numbers. Sometimes you can at least figure out which bank the fraudulent account is with The 6-8 week timeline everyone's mentioning seems accurate based on what I'm hearing from the fraud department, but don't let them string you along past that. Start escalating if you hit 10 weeks with no resolution. Stay strong - this whole system is broken but people ARE getting their money back eventually. Document everything and keep pushing!
This is such helpful advice! I hadn't thought about asking someone with banking experience to help trace those account numbers - that's actually brilliant. I'm definitely going to screenshot everything in my portal right now before anything changes. It's so frustrating that we have to become experts at navigating fraud just because TWC's security is apparently so weak. Thanks for the specific language about the police report too - I'll make sure to use those exact terms when I file it tomorrow.
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This is such a perfect example of why so many people give up on legitimate unemployment claims! 1.5 years is absolutely insane, but I'm really glad you posted this because the responses here are super encouraging. I'm in a similar boat - filed my appeal in March 2024 and still haven't heard anything. I was starting to assume they just "lost" my case or something. Seeing that people are actually getting substantial back pay even after these ridiculous delays gives me hope to keep waiting. The advice about requesting your appeal file and testing the phone connection ahead of time is really valuable. Definitely go to your hearing - if you were legitimately laid off due to budget cuts and have the emails to prove it, that sounds like a pretty solid case. Please update us after June 3rd!
March 2024 and still waiting - that's over a year now! It's honestly ridiculous how long these delays have gotten. But you're absolutely right, this thread has been super encouraging. I was also starting to wonder if my case just disappeared into some bureaucratic black hole. The fact that people are getting thousands in back pay even after 13-16 month delays really shows it's worth sticking it out. I'm definitely going to follow all the advice here about getting my appeal file, testing the phone setup, and organizing my documentation. Having those emails showing the position elimination should hopefully make it pretty straightforward. I'll definitely update everyone after the hearing - crossing my fingers it goes well and maybe it'll encourage others to hang in there too!
This thread has been incredibly helpful! I'm in a similar situation - got my appeal hearing notice after 14 months of waiting. I was honestly ready to just ignore it since I found work last year, but reading about everyone getting thousands in back pay has convinced me to go through with it. The advice about requesting your appeal file ahead of time and testing the phone connection is really valuable. It's frustrating that TWC creates these massive delays and then expects us to still be prepared with all our documentation, but at least it sounds like the hearings themselves are pretty straightforward. Thanks for posting this - it's given me the motivation to dig up all my old paperwork and actually follow through with my hearing!
I'm so glad this thread has been helpful for you too! It's amazing how many of us are in similar situations with these crazy long delays. 14 months is just unacceptable, but you're absolutely making the right choice to go through with the hearing. The potential back pay really makes it worth the effort of digging up all that old paperwork. I've been taking notes on all the advice here too - especially about calling to get the appeal file and making sure the phone setup works properly. It's ridiculous that we have to jump through all these hoops after they made us wait over a year, but if it means getting the benefits we were rightfully owed, it's worth it. Good luck with your hearing preparation!
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UPDATE: I finally got through to TWC this morning! The agent was actually super helpful and explained that I was right to be concerned. She's converting my claim to an interstate claim with Massachusetts as the liable state. She said I'll get a new determination letter in about 10 days, and that I should keep requesting payments through the TWC system in the meantime. Apparently Massachusetts will calculate my benefit amount based on my wages there, but I'll use the Texas system to request payments and do work searches. Thanks everyone for your help!
That's great news! Glad you got it resolved. Make sure you keep track of your work search activities (3 per week in Texas) and document everything just in case there are any hiccups during the transition.
Congrats on getting it sorted out! Just wanted to add for anyone else reading this - make sure you save all your documentation from this process. When I had my interstate claim, Massachusetts requested additional verification documents about 3 weeks after the initial transfer, so keep your employment records, pay stubs, and any correspondence from both states handy. Also, don't be surprised if your first payment takes a bit longer than usual since the states have to coordinate the benefit calculation. The wait is worth it though - you should definitely get the higher MA benefit amount!
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I'm going through this exact same situation and it's absolutely maddening! Filed my appeal in September for a $1,650 overpayment claim that's completely bogus - they're saying I didn't report temporary work income that I definitely reported through their portal. I even have email confirmations from when I submitted the wage information. What's really grinding my gears is that I've called 47 times (yes, I'm counting) and only gotten through to an actual person 3 times. Each time they give me different information about wait times. First agent said 3-4 months, second said 6+ months, and the third couldn't even find my appeal in the system at first! The tax refund situation has me losing sleep. I'm supposed to get about $2,800 back and I need every penny for car repairs and medical bills. The idea that they could just snatch it away while I'm still fighting their mistake is beyond infuriating. I'm definitely going to try that Claimyr service after seeing so many recommendations here. At this point, paying a small fee to actually talk to someone competent sounds like money well spent. Also going to look into that deferral request form - even if the phone agents don't know about it, maybe someone higher up does. Stay strong everyone! We shouldn't have to suffer financially because of their incompetence and broken system.
Danielle, I feel your pain! 47 calls and only 3 actual conversations? That's absolutely ridiculous. I'm dealing with something similar - been trying to reach them for weeks and the system is clearly broken. The inconsistent information is the worst part because you can't even plan properly when every agent tells you something different. Your documentation sounds solid with those email confirmations - definitely keep all of that organized for your hearing. I'm in the same boat with needing my tax refund for essential expenses and it's so stressful not knowing if they'll intercept it while the appeal is still pending. Thanks for mentioning the specific number of attempts you've made - I'm going to start tracking mine too since that kind of documentation might be useful later. We really shouldn't have to jump through all these hoops to fight their mistakes, but at least we're all supporting each other through this mess!
I'm going through this nightmare too and honestly, this thread is both reassuring and terrifying at the same time! Filed my appeal in early August for a $2,400 overpayment - they're claiming I received benefits while working, but I reported every single hour and dollar through their system religiously. I even called to double-check my reporting multiple times during that period because I was paranoid about making mistakes. It's been over 4 months now with no hearing date, and like everyone else here, I get different timelines every time I manage to get through to someone (which is maybe 1 out of every 20 calls). The most recent agent told me they're "severely understaffed" and appeals are taking 8-10 months now, which means this definitely won't be resolved before tax season. What really gets me is that I've been paying into this system for years through my payroll taxes, and now when I actually needed unemployment benefits during a rough patch, they're treating me like a criminal for their own system errors. I have bank statements, pay stubs, and screenshots of every report I submitted, but apparently that doesn't matter until they get around to scheduling my hearing. The tax refund anxiety is real - I'm expecting about $3,100 back and that money is already earmarked for catching up on bills and fixing my car. The thought of them intercepting it for an overpayment I don't actually owe is keeping me up at night. Definitely going to look into that Claimyr service and the deferral request form mentioned here. Thanks everyone for sharing your experiences - at least we know we're not alone in this mess!
Dmitry, your situation sounds incredibly frustrating and way too familiar! The "severely understaffed" excuse they keep giving everyone is getting old - like that's supposed to make us feel better about waiting 8-10 months for basic due process. It's especially infuriating when you were so careful about reporting everything correctly and even called to double-check. The fact that you have bank statements, pay stubs, AND screenshots should make this a slam dunk case once you finally get your hearing. I'm in a similar boat with solid documentation but still stressed about the waiting game. That 8-10 month timeline they gave you is honestly terrifying - at this rate some of us might not get hearings until next fall! I'm definitely feeling the same anxiety about tax season. It's so wrong that we have to worry about losing money we're legally entitled to while fighting their mistakes. The whole system feels designed to punish people for their own administrative failures. Thanks for sharing your experience - knowing others are dealing with the same broken system and unreasonable delays does help, even though it sucks that any of us have to go through this. Hang in there and keep all that documentation organized!
Freya Thomsen
Great news! It's always helpful to hear what the actual issue was. This could help others who are experiencing the same problem.
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Jean Claude
This is such valuable information - thank you for sharing the complete resolution! I'm dealing with something similar right now where my payment requests keep getting stuck. My employer also contested my separation reason even though I have documentation showing it was a reduction in force. It's really helpful to know that even after getting the determination letter, the system can still flag accounts for these employer disputes. I've been calling for two weeks with no luck, so I'm definitely going to look into Claimyr. Did the agent mention how long these flags typically stay on accounts if you don't get through to resolve them? I'm worried this could drag on for months if I can't get connected to someone.
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Ravi Patel
•I didn't ask specifically about how long the flags stay on, but the agent mentioned that these employer dispute flags don't resolve themselves - they require manual intervention by a TWC agent. So unfortunately it could stay indefinitely until you get through to someone. Since you have documentation of the reduction in force, that should make the resolution pretty straightforward once you connect with an agent. The agent told us that having the determination letter already approved actually speeds up the process since they don't have to re-investigate the entire claim. One thing that might help while you're trying to get through - make sure to keep documenting everything (your call attempts, the dates, any error messages you see). The agent seemed to appreciate that we had detailed records of the issue timeline. Good luck with Claimyr! In our case, we got the callback within a couple hours during a weekday morning.
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CosmicCadet
•@Jean Claude - I went through almost the exact same situation last year! My employer also contested saying I quit when I was actually part of a layoff. The flag stayed on my account for about 6 weeks before I finally got through to someone. What really helped in my case was having my layoff notice and any emails/documents from HR saved as PDFs on my phone. When I finally got connected to the TWC agent, I was able to email those documents directly during the call which sped up the resolution significantly. Also, if you do use Claimyr, I d'recommend trying it on a Tuesday or Wednesday morning - seems like Mondays and Fridays are even more backed up than usual. The $20 fee was totally worth it to avoid weeks more of calling. The agent I spoke with mentioned that employer disputes are one of the most common reasons for these payment request flags, especially with all the layoffs happening lately. Companies sometimes automatically contest claims to try to keep their unemployment insurance rates down.
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