Just wanted to add from my experience - I successfully got benefits after quitting my retail job due to a manager who was sexually harassing me. The key things that helped my case were: 1. I kept a detailed journal with dates, times, and exactly what was said/done 2. I reported it to HR in writing (email) and kept copies of their inadequate responses 3. I got a witness statement from a coworker who saw some of the incidents 4. I consulted with my doctor about the anxiety it was causing and got that documented The whole process took about 3 months from when I quit to getting approved, but it was worth fighting for. TWC initially denied me, but I won on appeal. The hearing was nerve-wracking but the officer was professional and focused on the facts. One thing I wish I'd known earlier - if you're documenting inappropriate comments, try to get them in writing somehow. I started responding to verbal comments with follow-up texts like "Just to clarify what you said to me today about..." and sometimes he'd actually respond confirming it! That evidence was huge during my hearing. Stay strong and document everything. Your mental health matters more than any job.

I want to add some practical advice about timing and next steps. If you do decide to quit, apply for unemployment benefits IMMEDIATELY - don't wait. The sooner you file, the sooner the process starts, and there's a one-week waiting period before benefits can begin anyway. Also, when you're gathering documentation, include any evidence that shows the treatment you're receiving is different from other employees. Performance metrics comparing your quotas to coworkers, emails showing different standards being applied to you, etc. This helps establish a pattern of targeting rather than just general workplace stress. One more thing - if you have any coworkers who've witnessed the inappropriate comments or impossible quotas, ask if they'd be willing to provide written statements. Even if they're still employed there, sometimes people will help if you explain the situation. Just be discreet about it. The documentation you're already thinking about (texts, emails to HR, doctor's notes) sounds like you're on the right track. Keep building that paper trail and don't let anyone convince you that workplace harassment is "just part of the job." You deserve a safe work environment.

Quick update on identity verification timing: TWC just announced they're experiencing a backlog in identity verification processing due to a recent system upgrade. Current processing time is approximately 14-18 business days. If you need immediate assistance, calling at 7:01am still provides the best chance of connecting with a representative who can check your verification status.

This is such a nightmare situation and unfortunately way too common with TWC! The contradictory letters are especially maddening - it's like their left hand doesn't know what their right hand is doing. A few things that might help while you're waiting: 1. Document EVERYTHING - screenshots of your account status, copies of both letters, confirmation of ID submission attempts. You'll need this paper trail if you have to escalate later. 2. If you haven't already, try submitting the identity verification again since you didn't get a confirmation email (as someone mentioned above). Their system fails silently all the time. 3. While waiting for the ID verification to process, make sure you're still certifying for benefits every two weeks even though you're not getting paid. Missing those certification dates can mess up your claim later. 4. Consider reaching out to your local state representative's office if this drags on past 2-3 weeks. They have direct lines to TWC that we don't, and they're surprisingly helpful with these kinds of bureaucratic nightmares. The phone system is absolutely broken by design. Don't take it personally - even people who work there complain about how impossible it is to get through. Hang in there, it will eventually get resolved, but I know that doesn't help with bills in the meantime. Keep us posted on how it goes!

FINALLY GOT THROUGH!!! Using that Claimyr service actually worked - I spoke with an agent this morning who fixed the issue in about 10 minutes. Turns out they were missing a document from my former employer that I had no idea about. The agent said all my appeals were consolidated and she removed the extras from my file. My claim status just changed to 'processed' and payment should arrive in 2-3 business days. What a relief!

Wow, what a rollercoaster but so glad you got it resolved! This thread is going to be super helpful for others dealing with the same nightmare. I've been struggling with TWC for 2 weeks myself and was about to give up. Definitely going to try the Claimyr service and contacting my state rep as backup options. It's crazy that such simple solutions exist but TWC doesn't make them obvious. Thanks for sharing your experience and keeping us updated!

I'm dealing with this exact same issue! Filed my claim on June 29th after being laid off and it's been over 2.5 weeks now with no updates. My account only shows my expired claim from late 2022, and I get the same "pending employer response" message when I call. What's really concerning me is that my former employer has a history of being slow to respond to official requests - they took forever to send my final paycheck too. I've been doing my work search activities and payment requests like everyone suggested, but the financial stress is getting intense. Has anyone had success getting their employer to respond faster, or is it really just a waiting game? I'm tempted to reach out to HR myself but don't want to accidentally complicate things with TWC. This thread has been so helpful though - at least I know the system issues are real and it's not just me!

I'm going through the exact same situation! Filed on June 30th after being laid off and it's now been over two weeks with my account only showing my expired claim from 2023. The "pending employer response" message on the phone system is identical to what you're experiencing. What's been really helpful from reading everyone's responses here is learning that I should continue doing payment requests even though I can only see the old claim - I was hesitant about that but now I understand it won't mess anything up. I'm planning to try the 7:00am calling strategy tomorrow since my employer is probably going to take the full 14+ days to respond (if they respond at all). The financial stress is real when bills are due and you can't even see if your claim exists in the system! Hang in there - it sounds like this is unfortunately just how broken the TWC system is right now.

That's awesome news, Diego! Thanks for coming back with the update - it really helps others who might be in the same situation. Your timeline (3 business days from benefit amount showing to official letter) is super helpful info. Enjoy that peace of mind and congrats on getting approved!

I'm going through the exact same thing right now! Filed my claim about 2 weeks ago after being let go (also "at will" termination), had my fact-finding interview last Friday, and just this morning my status changed from "under review" to showing a weekly benefit amount. Reading through all these responses is so helpful - especially seeing Diego's update that he got his official approval letter! The anxiety of not knowing for sure is real. I've been checking my correspondence inbox obsessively since seeing the benefit amount appear. Based on everyone's experiences here, it sounds like seeing that benefit amount after being "under review" is usually a good sign, but I'm definitely going to wait for that determination letter before getting too excited. Diego, thanks so much for coming back with your update - that 3-day timeline gives me hope I'll know for certain soon!