Just wanted to add another option that worked for me - if you have a Zelle account through your bank, you can sometimes use the Money Network card as a funding source there too. I was able to send money to myself through Zelle when the direct transfer wasn't working initially. Not all banks support this with prepaid cards, but it's worth checking if you're still stuck. Also, make sure you're using the most recent version of the Money Network app - I had issues with an older version that got fixed after updating.

Just want to echo what others have said about the phone verification step - that seems to be the key! I had the same "transfer limit exceeded" error and it turned out I needed to verify my phone number in the app first. Once I did that and started with a smaller amount (I did $300), everything worked smoothly. The whole process took about 10 minutes to set up and then 2 business days for the money to show up in my bank account. Definitely frustrating that they don't make this clearer in their instructions, but at least there is a solution that works!

guys i just got my first payment after 8 weeks!!! don't lose hope!!!

I'm in a similar situation - filed 5 weeks ago and still radio silence! It's so stressful not knowing what's happening. I've been certifying every week like I'm supposed to, but my claim status just says "pending" with no explanation. Has anyone had luck with the online chat feature, or is calling really the only way to get a human? I'm getting desperate here 😫

Just as a follow-up since I've now had a chance to test the chat feature myself - it does work, but there are some quirks. The biggest thing I noticed is that it seems to work much better on Chrome than on Safari or Firefox. Also, if you have any browser extensions for ad blocking or privacy, they might interfere with the chat function. I had to temporarily disable my extensions to get it working properly.

I can confirm the chat feature is real and working for some people! I just tried it this morning around 8:30am and got connected to an agent after about 20 minutes. They were able to help me understand why my weekly certification was being held up. The agent explained that certain identity verification issues can now be resolved through chat instead of requiring a phone call. A few things I learned from my experience: - Make sure you have all your documents ready before starting the chat (they might ask for photos of your ID or wage statements) - The chat window will show "Agent is typing..." but sometimes there are long delays between responses - don't panic and close the window - They can't help with appeals or complex eligibility determinations, but basic account issues seem to be fair game For anyone who doesn't see the chat option, the agent told me they're gradually expanding access throughout 2025. She said to keep checking back every few weeks as more claim types get added to the system.

For your immediate rent situation - call PA UC and explain the situation. There's a hardship provision where they can sometimes issue emergency funds while the fraud investigation is ongoing. You'll need to document the hardship (like an eviction notice or late rent warning). Not everyone qualifies, but it's worth asking about.

This is such a stressful situation! I went through something similar last year and wanted to share what helped me get through it faster. In addition to what everyone else mentioned, make sure you're checking your ReliaCard account online daily - sometimes they post updates to your fraud case that they don't tell you about over the phone. Also, if you have any text messages or emails from ReliaCard about your recent payment, save those as proof of when the legitimate deposit was made vs when the fraudulent transactions occurred. The timeline matters for their investigation. And definitely take Grace's advice about mentioning Regulation E - that's what finally got my case escalated to someone who actually helped me instead of giving me the runaround. Hang in there, it will get resolved!

To answer the original question directly: The ideal timing to contact your state representative is after you've made at least 3-4 documented attempts to resolve the issue through normal PA UC channels over a 2-3 week period. This shows you've done your due diligence. When you contact them, be sure to mention exactly what steps you've already taken (dates of calls, emails, etc.) and provide them with all relevant claim information. For those wondering about jurisdiction, contact the representative for your home address district, not your work location. And to clarify something mentioned above - state representatives can help with ALL types of claims, including regular UC, Trade, and UC Connect claims.

I'm actually dealing with something similar right now... My benefits have been pending for 3 weeks and I can't get through to anyone. How exactly did you contact your state rep? Did you call their office or email them? Did you have to provide any specific info about your claim? Sorry for all the questions but I'm getting desperate here! My landlord isn't going to wait much longer...