New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Maria Gonzalez

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Write a formal hardship letter. Send it certified mail to NYSDOL Commissioner's Office. Include documentation of financial hardship (eviction notice, utility shutoff, bank statements showing $0, etc). By law they have to prioritize hardship cases. My cousin works at DOL and told me this is what actually gets claims expedited internally.

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Mia Green

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This is great info, thank you! Do you know the address I should send this to?

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Maria Gonzalez

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NY State Department of Labor Attn: Commissioner's Office - HARDSHIP Building 12, Room 500 Albany, NY 12240 Make sure to write HARDSHIP on the envelope too. And definitely send it certified so you have proof they received it.

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I'm so sorry you're going through this - the stress of waiting 5+ months for basic financial support you're entitled to is unimaginable. I've been following this thread and there's some really solid advice here. Based on what others have shared, I'd prioritize these steps in this order: 1) Contact your STATE SENATOR's office (not just assemblyman) - they seem to have more direct connections to DOL, 2) Send that certified hardship letter to the Commissioner's office that Maria mentioned - especially since you're facing eviction, 3) File the AG complaint that ApolloJackson suggested, and 4) Try that claimyr service to actually get through to a Tier 2 agent who can see what's really blocking your claim. Document everything with dates and names. Don't give up - you've paid into this system and deserve these benefits. The squeaky wheel really does get the grease with NY unemployment. Sending you strength! 💪

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The whole system is so confusing!! Why can't they just make this stuff clear on the website instead of making us guess about every little detail.

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Olivia Harris

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I'm dealing with something similar right now - on workers comp for a shoulder injury but can still do computer work. What I learned is you need to be really specific with the Department of Labor about what type of work you CAN do, not just what you can't. When I registered for work search, I made sure to list all the job types that don't involve physical labor. The key is being honest about your restrictions while showing you're genuinely looking for suitable work within those limits.

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Kayla Morgan

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side note but anytime you need to talk to NY unemployment go with claimyr.com its the only thing that actually works. otherwise you'll waste days trying to get through

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Kayla Morgan

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nah for real, it actually works. I was skeptical too but they got me through to an agent in about 90 minutes after I spent 2 weeks trying to call myself

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Jasmine Hancock

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So I was about to throw my phone after 3 hours on hold when I saw a recommendation for Claimyr here. It connected me with an agent who fixed my issue in 10 minutes. Saved my sanity for sure.

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QuantumQuasar

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Don't stress too much about this - it's actually a pretty common situation! I had something similar happen where I forgot to include a part-time job from my base period. The key is being proactive about fixing it rather than hoping it won't be discovered. Here's what worked for me: I called the unemployment office first thing in the morning (around 8:05 AM) on a Wednesday and actually got through after about 45 minutes on hold. The rep was understanding when I explained it was an honest oversight and helped me add the missing employer to my claim. They did have to recalculate my benefits, but since it was a relatively small amount ($3,400 over 3 months like yours), it didn't significantly change my weekly benefit rate. I had to repay about $200 in benefits that I technically wasn't entitled to, but there were no penalties since I self-reported the issue. The important thing is to have all your info ready when you call: the employer's name, address, your dates of employment, and total wages earned. Be upfront that you genuinely forgot to include this job when you filed your original claim. One thing that helped me was keeping a log of when I called and getting reference numbers for my calls. It shows you're making a good faith effort to resolve the issue. Good luck getting through - persistence is key with the NY unemployment phone system!

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Nia Wilson

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This is super helpful! I'm in almost the exact same boat - forgot to include a seasonal job from last summer that I only worked for about 2 months. Reading about your experience makes me feel way less anxious about this whole thing. The $200 repayment doesn't sound too bad compared to some of the horror stories I've been reading. Did they make you pay it back all at once or were you able to set up a payment plan? Also, when you say you kept a log of calls - what kind of info did you track? I want to make sure I'm documenting everything properly when I start calling tomorrow.

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Diego Fisher

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I've been through this exact same situation! What really helped me was setting up text alerts through my bank app so I get notified the moment any deposit hits my account, even if it's pending. Also, I learned that if you have a same-day certification deadline (like if you missed your usual day), the NYS Department of Labor processes those payments on a different schedule - usually takes an extra 1-2 days. Since you mentioned bills due tomorrow, you might want to check if your bank offers any overdraft protection or if you can move the due date by a day or two. The money will definitely come, it's just the timing that's unpredictable between DOL and the banks.

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Ethan Brown

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That's such a smart tip about setting up text alerts! I never thought about that but it would definitely help with the anxiety of waiting and wondering. I'm going to set that up right after I post this. Also really good point about the different processing schedule for late certifications - I've definitely had to certify late a few times and noticed it took longer but didn't connect the dots. Thanks for the practical advice about contacting the bank for overdraft protection too, that could really save someone from late fees while waiting for the deposit to hit.

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Juan Moreno

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I've noticed the same pattern with my deposits! One thing that really helped me track the timing was keeping a simple log of when I certify versus when I actually see the money. After a few months, I realized my bank (KeyBank) consistently takes exactly 3 business days from when NYS Department of Labor shows "paid" status. So now I just plan around that schedule instead of stressing about it. Also, if you're really tight on cash, some banks will give you provisional credit for regular direct deposits like unemployment - worth asking about if this becomes a recurring issue with bill timing.

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Daryl Bright

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That's brilliant about keeping a log! I wish I had started tracking this pattern earlier - would have saved me so much stress wondering when the money would hit. The provisional credit idea is really smart too, especially for regular recurring deposits like unemployment benefits. I'm definitely going to ask my credit union about that option since I seem to have this timing crunch with bills pretty regularly. Three business days from "paid" status seems to be pretty consistent across different banks based on what everyone's sharing here.

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I'm dealing with a similar back issue from my job at a fulfillment center. One thing my worker's comp attorney mentioned is that you might also want to look into whether you qualify for temporary disability benefits through your state disability insurance (SDI) - it's different from Social Security disability and can sometimes bridge the gap. The payments are usually less than unemployment but the approval process is faster than SSDI. Also, if your injury is work-related, make sure you've filed a worker's comp claim too - those benefits can sometimes run alongside other programs. The whole system is definitely confusing, but documenting everything with your doctors is key regardless of which path you choose.

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Sofia Ramirez

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Wait, there's a difference between state disability insurance and Social Security disability? I had no idea there were multiple types of disability benefits! And I definitely should look into worker's comp since my back injury happened at the warehouse. I've been so focused on just the unemployment vs SSDI question that I didn't even think about these other options. This is getting complicated but at least now I know there might be more paths to explore. Thanks for mentioning the SDI option - do you know if New York has that program or is it only certain states?

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Leslie Parker

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I just went through this exact situation last year with a rotator cuff injury from my delivery job. Here's what I learned the hard way - New York actually does NOT have state disability insurance (SDI) like California or New Jersey. We only have the federal SSDI option which takes forever. However, you absolutely should file for worker's comp if your back injury happened at work - that's completely separate and you can potentially collect worker's comp while on unemployment in certain situations. The key is getting proper medical documentation NOW. I made the mistake of waiting too long to see specialists and it hurt both my unemployment case (when I couldn't meet work search requirements) and my eventual disability claim. Get an MRI and physical therapy evaluations ASAP. Also, keep detailed records of how your pain affects daily activities - this documentation will be crucial for any disability application later. My advice? Stick with unemployment as long as you can honestly say you're able to work some jobs, but start building your medical case now in case you need to transition to disability benefits down the road.

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Abigail Patel

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This is incredibly helpful information! Thank you for clarifying that NY doesn't have SDI - I was getting confused by all the different disability programs mentioned. I definitely need to prioritize getting that MRI done. My primary care doctor has been suggesting it for weeks but I kept putting it off because of the cost. It sounds like having proper documentation could make or break any future disability claim. I'm also kicking myself for not filing worker's comp initially - I thought since I was already getting unemployment I didn't need to worry about it. Better late than never though. Did you find that having worker's comp affected your unemployment benefits at all, or were you able to keep both going simultaneously?

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