New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.



Fox KTVUABC 7CBSSan Francisco Chronicle

Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

Read all of our Trustpilot reviews


Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

This entire thread has been absolutely incredible! I stumbled across this while frantically googling what to expect from my appointment next week and honestly you all have saved my sanity. I was spiraling thinking they were going to grill me about every detail and look for reasons to cut my benefits, but it's so clear from everyone's experiences that they genuinely want to help you succeed. I'm definitely going to follow all the great advice here - organizing my work search log in a spreadsheet with screenshots, printing everything out, bringing a notebook to take notes, and practicing how to explain my job search strategy out loud. The tip about asking for hidden job opportunities and training programs is gold! It's amazing how this community supports each other through these stressful situations. You've all turned what felt like a terrifying interrogation into something I'm actually looking forward to as a chance to get real career help. Thank you so much for sharing your real experiences! 🙏✨

0 coins

This thread really has been a game-changer! I was in the exact same boat - googling frantically and imagining worst-case scenarios about my upcoming appointment. It's incredible how everyone here has shared such detailed, helpful experiences that paint a completely different picture than what your anxious brain conjures up. I love how you've compiled all the best tips into your action plan - that's exactly what I'm doing too! The spreadsheet with screenshots, practicing your strategy explanation, and asking about hidden opportunities are all brilliant takeaways. It really shows the power of community support when people take the time to share real experiences instead of just letting others stress in the dark. Your positive attitude shift is so encouraging - from dreading it to actually looking forward to getting career help. That's exactly the mindset change this thread has given so many of us! Best of luck with your appointment next week! 💪

0 coins

Reading through all these experiences has been so helpful! I just got scheduled for mine next week and was completely panicking about what to expect. It's reassuring to see that everyone found their counselors supportive rather than intimidating. I'm definitely taking notes on all the prep advice - especially the spreadsheet idea with screenshots and having a backup plan for tech issues. One question for those who've been through it: do they provide any follow-up resources or check in with you after the appointment, or is it more of a one-time session? Thanks to everyone for sharing your real experiences - this thread has been a lifesaver for reducing anxiety about the whole process! 🙏

0 coins

Great question about follow-up! From what I've heard from friends who've been through it, they usually don't do formal check-ins but they do give you their contact info in case you have questions later. Some counselors will follow up if they promised to send you specific resources or job leads. The main thing is they set you up with ongoing tools like job alerts and show you how to use the NY job portal effectively so you can keep the momentum going on your own. It's definitely more focused on giving you everything you need in that one comprehensive session rather than ongoing case management. Hope that helps ease your mind about next week! 😊

0 coins

As someone who recently went through the NY unemployment filing process, I want to emphasize how important it is to understand that NY automatically calculates BOTH base periods for you - you don't have to choose or request a specific one. When I filed my claim, I was initially worried because I thought they only used the Standard Base Period (which skips your most recent quarter). But after my determination letter arrived, I could see they had actually used the Alternate Base Period because my recent earnings were higher. The key thing to remember is: - Standard Base Period = first 4 of your last 5 completed quarters (skips most recent) - Alternate Base Period = your 4 most recent completed quarters - NY uses whichever gives you the higher weekly benefit For your situation with varying pay over the past year and a half, this automatic calculation feature should work in your favor. Just make sure when you file that you list ALL your employers accurately, even short-term ones, because missing wages could hurt your benefit calculation. The online system will guide you through everything step by step. Good luck with your claim!

0 coins

Thanks for sharing your experience! That's really reassuring to know that they automatically calculate both methods and pick the better one. I was getting stressed thinking I might have to figure out which calculation method to request. It sounds like as long as I'm thorough about listing all my employment history when I file, the system should work out the best benefit rate for me. Your point about not missing any employers is especially helpful since I did have a couple of shorter-term positions that I might have overlooked. I'll make sure to include everything when I file my claim.

0 coins

I just want to say thank you to everyone who contributed to this thread! As someone who's never filed for unemployment before, the base period calculation seemed really confusing at first, but all these explanations have made it so much clearer. The key takeaways I'm getting are: - NY looks at 5 quarters but only uses 4 for the calculation - They automatically calculate both Standard Base Period (skips most recent quarter) AND Alternate Base Period (includes most recent quarter) - They give you whichever calculation results in a higher weekly benefit - Make sure to list ALL employers from the past 18 months when filing - Check your wage history on NY.gov before filing to catch any errors I feel much more confident about filing my claim now. It's also good to know about that Claimyr service if I need help getting through to speak with someone. Really appreciate this community for breaking down such a complex topic in plain English!

0 coins

You're so welcome! This community is really great for breaking down confusing government processes. I was in the same boat when I first had to deal with unemployment - the official websites make everything sound so complicated with all the legal language. One small addition to your excellent summary: remember that quarters are always calendar quarters (Jan-Mar, Apr-Jun, etc.), not based on when you started working or filed. That tripped me up initially because I was thinking about it like a rolling 12-month period. Sounds like you've got a solid plan for filing your claim. Wishing you the best with your job search too!

0 coins

I'm a junior who went through this process last semester after losing my campus job. The key thing that helped me was being super organized with my documentation before applying. I created a folder with: pay stubs from the past 18 months, my official class schedule, a written statement explaining my availability (including specific days/times I could work), and a list of my work history while enrolled. NYS Department of Labor did ask detailed questions about my student status, but having everything ready made the process much smoother. Also, don't be discouraged by the initial phone wait times - I used the early morning calling strategy someone mentioned and usually got through within 30-45 minutes. The whole approval process took about 4 weeks for me, but that included some back-and-forth for additional documentation. Once approved, the weekly certifications were pretty routine. Since you've been consistently working 25 hours while taking classes, you have a strong case. Just be thorough with your prep work and honest about your situation throughout the process.

0 coins

@Laura Lopez This is such thorough advice! Creating a documentation folder beforehand is brilliant - I m'definitely going to organize everything the same way. Having pay stubs from 18 months, official class schedule, and that written availability statement all ready to go sounds like the perfect preparation strategy. The 4-week timeline with some back-and-forth is helpful to know so I can plan accordingly. I m'encouraged that you mentioned the weekly certifications became routine once approved - I was worried they might keep questioning my student status every week. Your point about being thorough with prep work really resonates with me. Since I ve'got a good employment history while enrolled, I m'feeling more confident that this will work out if I just get all my documentation organized properly. Thanks for sharing such detailed guidance!

0 coins

I just went through this exact process as a college senior last month! You're absolutely eligible as a student in NY - I was working part-time at a coffee shop (about 20 hours/week) while taking 15 credits and successfully got approved for unemployment when they had to let me go due to slow business. The key is demonstrating that you've been successfully balancing work and school, which your 2-year employment history at 25 hours/week clearly shows. When I applied, I made sure to emphasize my consistent availability outside of class hours and provided my work schedule history as proof. The process took about 3 weeks total, and I had to do a phone interview where they asked detailed questions about my class schedule and work availability. Just be completely honest about being a student and have your class schedule ready to show when you can work. Since you're graduating in May anyway, that actually works in your favor because it shows you're transitioning to full-time employment. Don't let anyone tell you students can't get benefits - that's completely false! You've earned these benefits through your work history.

0 coins

Also worth noting - if you worked any part-time or temporary jobs while collecting unemployment, make sure those are all properly reported before you stop filing. I forgot to report a one-day gig I did and it came back to bite me during an audit six months later. NYS DOL cross-references with employers so they'll eventually find unreported work. Clean slate is always better when transitioning off benefits.

0 coins

This is such an important point! I had a few small freelance jobs while collecting and was paranoid about reporting everything correctly. Better to over-report than under-report. Does anyone know if there's a statute of limitations on these audits? Like how far back can they go to check for unreported work?

0 coins

One thing I learned the hard way - even though your account goes dormant when you stop filing, make sure you update your contact info if you move or change phone numbers while your benefit year is still active. I moved a few months after going back to work and when NYS DOL tried to send me some routine correspondence about my closed claim, it went to my old address. Took forever to sort out because they couldn't reach me at the old contact info. Just log into your account periodically to keep everything current even if you're not actively filing.

0 coins

I've been following this thread as someone who went through a similar situation about 8 months ago. My hours got slashed from 38 to around 16 per week at my retail job, and the partial unemployment benefits were honestly a lifesaver. A few practical tips based on my experience: 1. **Apply immediately** - I made the mistake of waiting 2 weeks thinking my hours might get restored, and that cost me benefits I could have received. 2. **Document everything** - Take photos of your schedules, save any texts about hour cuts, keep all pay stubs. I had to prove the involuntary reduction when my employer initially contested. 3. **The "day vs hours" thing is real** - I learned this the hard way. Working 12 hours spread across 4 days = $0 benefits. Working 12 hours in 2 days = 50% of your weekly benefit. It's backwards but that's the system. 4. **Don't feel guilty about applying** - You paid into unemployment insurance through your paychecks. This is exactly what it's designed for. The partial benefits covered about 60% of what I was losing from the hour cuts, which was enough to keep me from falling behind on rent while job searching. The whole process took about 3 weeks from application to first payment, so start ASAP. You're dealing with an involuntary reduction in hours due to business needs - that's textbook partial unemployment territory. Hang in there! The system is confusing but it does work once you figure it out.

0 coins

I was able to handle the employer contest on my own without a lawyer - the documentation really made all the difference! I had screenshots of my work schedule showing the hour reduction, a text from my manager saying "we're cutting everyone's hours due to slow business," and my pay stubs showing the income drop. When they sent me the form to respond to the contest, I just attached all that evidence and wrote a brief explanation of the involuntary hour cut. The whole contest process took about 2 weeks to resolve in my favor. The unemployment office was actually pretty reasonable once they saw I had proof it wasn't my choice to work fewer hours. Don't stress too much about the contest possibility - if your hours were genuinely cut due to business reasons and you have any documentation at all, you should be fine. Most employers contest initially just as a standard practice, not because they have a strong case against you.

0 coins

This is incredibly helpful advice! I'm in basically the same situation - hours cut from 30 to about 14 per week at my retail job. The part about documenting everything really resonates with me because I've just been hoping things would go back to normal instead of treating this as a serious situation that needs documentation. I'm definitely going to start taking photos of my schedule and saving any communications about the hour cuts. One question though - when you say the benefits covered about 60% of what you were losing, was that after factoring in the weird day-counting system, or is that just the base calculation? I'm trying to get a realistic sense of what to expect financially. Also really glad to hear you were able to handle the employer contest without needing legal help - that was one of my biggest worries about applying. Thank you for sharing such detailed information, it's exactly what I needed to hear to feel confident about moving forward with the application!

0 coins

I'm dealing with this exact situation right now too! My hours got cut from 35 to about 22 per week at my restaurant job in January. Reading through everyone's experiences here has been so eye-opening - I had no idea about NY's day-counting system or that I could even apply for partial benefits while still working. The advice about clustering shifts into fewer days is genius and something I never would have thought of on my own. I'm definitely going to apply this week after seeing how much it helped so many people here. One thing I'm curious about - for those who successfully negotiated schedule changes with their managers, did you find that having fewer but longer shifts actually worked better for you work-wise too, or was it mainly just beneficial for the unemployment calculations? I'm hoping I can frame it as a win-win situation when I talk to my supervisor. Also want to echo what others have said about not feeling guilty - we've all been paying into this system and situations like involuntary hour cuts are exactly what it's designed to help with. Thanks to everyone for sharing such detailed and honest experiences!

0 coins

Hey Connor! I can relate to your situation so much - it's crazy how common these hour cuts have become. To answer your question about the schedule changes, I actually found that longer shifts on fewer days worked better for me in multiple ways beyond just the UI benefits. I was more focused and productive during longer shifts, plus it reduced my commute costs and gave me full days off to really focus on job searching instead of having my week all chopped up. When I talked to my manager, I emphasized the productivity angle and mentioned that it would help with my "transportation planning" - she was actually pretty receptive because she could see how scattered schedules weren't great for anyone. Definitely frame it as a practical preference rather than mentioning unemployment at all. And you're absolutely right about not feeling guilty - we've earned these benefits through our payroll deductions. The system exists for exactly these situations where employers cut hours through no fault of our own. Good luck with your application and the schedule conversation!

0 coins

Prev1...4041424344...1378Next