New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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  • Connect you to a human agent at the NYDOL
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  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO NOT post call problems here - there is a support tab at the top for that :)

Aria Park

I was in your exact situation last yr... exhausted benefits, couldn't find work, thought I was screwed. I ONLY found a solution by talking to an actual human at unemployment. Obviously impossible to get through on phone but I used claimyr.com which was clutch. Agent helped me understand exactly what I needed to qualify again and suggested other programs in the meantime. Best money I spent all year tbh.

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not falling for another unemployment 'hack'... these never work

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Aria Park

It's not a hack lol. They literally just wait on hold for you. The agents are the same ones you'd talk to anyway. You're still dealing directly with unemployment.

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I'm in a similar situation - exhausted benefits last summer and have only had sporadic freelance work since. From reading through all these comments, it sounds like the key requirements are: 1) Your benefit year needs to be fully over (52 weeks from when you first applied), 2) You need earnings in at least 2 quarters since your last claim began, 3) At least $2,600+ in your highest quarter, and 4) Total base period wages need to be 1.5x your highest quarter. With only 6 weeks of temp work, you probably won't qualify yet, but definitely look into those other assistance programs people mentioned (SNAP, 211, local food banks). The job market really is brutal right now - you're not alone in this struggle!

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This is such a helpful summary! I'm actually in a very similar boat - exhausted my benefits in October and have been struggling to find consistent work since. The job market feels impossible right now, especially with all the layoffs happening. It's good to know I'm not the only one dealing with this catch-22 situation. Thanks for breaking down those requirements so clearly - saves me from having to dig through all the confusing official websites. Definitely going to look into those assistance programs you mentioned while I keep job hunting.

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Did you manage to get your certification done? The site was having maintenance issues last night.

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Yes! Thanks for checking. I was able to certify this morning. The site was working much better, just like someone suggested. Really relieved I didn't miss out on this week's payment.

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Just wanted to add that if you're dealing with a busy interview schedule like the original poster, you can also certify online from your phone using the mobile site. I've done this between interviews when I couldn't get to a computer. The mobile interface is pretty straightforward and saves you from missing deadlines when life gets hectic. Good luck with the job search!

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That's such a helpful tip about using the mobile site! I had no idea you could certify from your phone. I'm always running around to interviews and this would be perfect for those crazy busy weeks. Does the mobile site have all the same features as the desktop version?

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Don't panic! I literally did the exact same thing two weeks ago - went out with friends on Sunday and completely forgot to certify until Monday morning. I was so stressed thinking I'd lost a week of benefits! But everyone here is right - you have until Saturday at midnight to certify for the previous week. I logged in Monday afternoon and it went through perfectly fine. My payment was maybe delayed by one day but that was it. The NY system actually expects people to miss Sunday sometimes, which is why they give you the full week. Just make sure you don't let an entire week pass without certifying because then you'd have to call (and good luck with that!). Set up multiple phone reminders - I now have one for Sunday morning and another for Wednesday just in case. Trust me, this won't affect your claim at all!

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Ugh yes this is exactly what happened to me too! The panic when you realize you forgot is the worst. I'm so glad I found this thread because everyone's experiences are making me feel so much better about the whole thing. Just certified this morning and it went through fine - such a relief! Definitely setting up those double reminders like you mentioned because I never want to go through this stress again 😅

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You're absolutely fine! I've missed Sunday certification more times than I can count and it's never been an issue. You have until Saturday at 11:59 PM to certify for the previous week, so you've got plenty of time. Just log into the NY unemployment website and certify like normal - your payment might be delayed by a day or two but you won't lose any money. I actually prefer certifying on weekdays now because the website runs way smoother than Sunday mornings when everyone's trying to access it at once. Definitely set up a recurring reminder on your phone though - I have mine set for Sunday at 9 AM and it's been a lifesaver. The NY system is stressful enough without adding unnecessary panic about missing deadlines!

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Thank you so much for this! I'm new to the whole unemployment thing and was literally having a panic attack thinking I'd ruined everything by missing yesterday. It's such a relief to know I have until Saturday and that this happens to people all the time. Just logged in and certified - went through perfectly! Setting up those phone reminders right now because this stress is definitely not something I want to experience again. Really appreciate everyone in this thread sharing their experiences, it made me feel so much less alone in this 🙏

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I'm experiencing the exact same issue! Filed my claim 3 weeks ago, got approved, but my weekly benefit amount keeps showing $0 despite having qualifying wages from my previous job. After reading all these helpful responses, it's clear there are many potential causes - from SSN mismatches to employer wage reporting errors to incorrect certification answers. I'm going to start by uploading my W-2 and recent pay stubs through my.ny.gov portal, then double-check that I'm answering all the weekly certification questions correctly. If that doesn't resolve it within a couple weeks, I'll try visiting a local NYS Department of Labor office with all my documentation. It's frustrating but reassuring to know others have successfully resolved this issue. Thanks everyone for sharing your experiences and solutions!

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@Amara Adeyemi I m'dealing with this exact same frustrating situation! Filed about 2 weeks ago, got approved, but stuck with $0 weekly benefits. After reading through all these responses, I m'realizing there are so many things that could be causing this issue. I m'going to start with uploading my wage documents through my.ny.gov and double-checking my certification answers like you mentioned. The SSN mismatch issue that @Paolo Longo brought up really caught my attention - I never would have thought of that! I m also'going to call my former employer to verify they have my correct information on file. It s good'to know that so many people have eventually gotten this resolved, even though the process seems really complicated. Definitely keep us updated on what works for you!

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I went through this exact same situation about 2 months ago and it was incredibly frustrating! My weekly benefit amount was stuck at $0 for almost 6 weeks despite being approved. What finally resolved it for me was discovering that my former employer had submitted my quarterly wage report with my middle initial included, but I had filed my unemployment claim without it. This tiny discrepancy was enough to prevent the system from matching my wages to my claim. I ended up having to visit the local NYS Department of Labor office with my Social Security card, driver's license, W-2, and several recent pay stubs. The representative was able to see the name mismatch immediately and corrected it in their system. Within 5 business days, my weekly benefit amount was properly calculated and I received all the back payments I was owed. If uploading documents online doesn't work, I'd definitely recommend the in-person visit - sometimes these database matching issues can only be fixed by someone with direct system access.

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@Ethan Davis This is incredibly helpful! The name mismatch issue with the middle initial is exactly the kind of detail that would never occur to me but makes total sense once you explain it. I m'actually dealing with the same $0 benefit problem right now and I do use my middle initial on some forms but not others. When you visited the local office, were they able to show you exactly what name format your employer had used versus what you filed under? I want to check with my former employer about how they reported my name before making the trip to the office. Also, did you need to bring any specific forms besides the documents you mentioned, or was that sufficient to prove your identity and employment history?

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@Ethan Davis This is such valuable information! I m'currently stuck with the same $0 weekly benefit issue and the middle initial mismatch never crossed my mind. I actually do include my middle initial on some official documents but not others, so this could definitely be my problem too. When you went to the local office, did they require you to fill out any additional forms to authorize the name correction, or were they able to make the change immediately once they verified your identity? I m'trying to prepare for my visit and want to make sure I have everything I need. Also, did the back payments come as a separate deposit or were they included with your regular weekly benefit payment?

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Mei Liu

As someone who recently went through this process, I wanted to share what I learned. The key is really that restaurant job you mentioned - that's likely your ticket to benefits. When I applied, I had to provide my base period wages (usually the first 4 quarters of the last 5 completed quarters before you file). Make sure you have your W-2 or final pay stub from the restaurant ready. The NYS DOL will calculate your weekly benefit based on those covered wages, not your gig income. One heads up though - when you file your weekly claims, you'll need to report any gig work earnings, and they might reduce your benefit dollar-for-dollar depending on how much you make. But having some income is better than none! I'd recommend applying online through the NY.gov website rather than trying to call - the online system walks you through everything step by step.

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This is exactly the kind of detailed walkthrough I was hoping to find! Thank you so much for sharing your experience. Just to clarify - when you say they might reduce benefits dollar-for-dollar for gig earnings, does that mean if I make $50 from DoorDash one week, my unemployment benefit gets reduced by $50? Or is there some kind of threshold where small amounts don't count? I'm trying to figure out if it's worth doing any gig work at all while collecting benefits, or if I should focus entirely on finding traditional employment.

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In New York, there's actually a partial benefit formula rather than straight dollar-for-dollar reduction. You can earn up to 25% of your weekly benefit rate without any reduction. Anything above that gets deducted from your benefits. So if your weekly benefit is $200, you could earn up to $50 from gig work with no penalty. Earn $75 that week? They'd deduct $25 from your $200 benefit, leaving you with $175 plus the $75 you earned. It's worth doing some gig work if you can, just keep detailed records of all earnings since you'll need to report them accurately on your weekly certification.

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Ryan Kim

I've been following this thread closely as I'm in a similar situation with gig work. One thing I wanted to add - if you do end up qualifying through your restaurant job, make sure you understand the "able and available" requirement. The NYS DOL requires that you be actively seeking full-time work and available to accept suitable employment. This means you can't just rely on gig work while collecting benefits - you need to be genuinely looking for traditional W-2 employment. Keep a log of your job search activities (applications, interviews, networking) because they can ask for this information during eligibility reviews. Also, when you report your weekly gig earnings, be honest about the hours worked too, not just the income. Working too many hours doing gig work could raise questions about your availability for full-time employment.

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This is such an important point about the "able and available" requirement that I think gets overlooked a lot. I'm wondering though - how strict are they about the job search documentation? Like if I'm applying to restaurant jobs and retail positions but also doing a few DoorDash deliveries on slow days, would that hurt my case? I want to make sure I'm doing everything right from the start since I really need these benefits while I get back on my feet with traditional employment.

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