


Ask the community...
Try calling your local unemployment office directly. Sometimes they can override the KeyBank hold. the numbers for local offices aren't posted prominently but you can find them with a bit of googling. I got helped way faster this way.
I just checked Twitter and apparently there's a system outage today that's affecting both the website and phones. Might explain why nobody can get through. They never announce this stuff officially tho 🙄
Everyone keeps talking about 'quarters' but let me make it simple: 8 weeks of work from 2020 is NOT gonna qualify you for a new claim in 2023. Period. Those wages are way too old to count in your base period. The base period only includes the last 4-5 quarters before you file, so at most they go back about 15 months. Your 2020 work was like 3+ years ago now.
Man, I feel this. I worked only 10 weeks last year and didnt qualify either. The whole system is set up to make it as hard as possible to actually get benefits. And good luck getting thru to anyone on the phone who can actually explain anything clearly. The entire ny unemployment system needs a complete overhaul.
My brother in law works in IT for a state agency (not NY) and he says most government websites are running on ancient systems they never properly updated. Not surprised they broke something with the captcha. Hope you get it sorted!
Mikayla Davison
Try logging in at exactly midnight on Sunday when the system resets for the week. That's when the servers are least crowded and you might be able to get your certification through without errors. Worked for me!
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Adrian Connor
•Second this. The midnight trick saved me so much frustration.
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Aisha Jackson
•I tried this and my certification went through but then got stuck in 'pending' for 3 weeks 😭
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Ryder Everingham
After trying for weeks I finally just broke down and found another job because dealing with unemployment was a second full-time job itself. The system is broken beyond repair at this point.
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Eva St. Cyr
•I'm still job hunting but honestly starting to feel the same way. The stress of dealing with this system is unreal.
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