Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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i got the same problem rn. money shows released on dol website since March 8 but nothin on my card yet. let me know if u figure it out!
Will do! I'm going to try all the suggestions here tomorrow and I'll update with what works.
One more thing to check - log into your KeyBank account online (not just the mobile app) and look for any alerts or action items. Sometimes they place a hold on deposits for verification but only notify you through the web portal, not the app. It's a ridiculous system but worth checking.
Just checked the web portal and found an alert! There's something about 'additional verification required' that wasn't showing in the app at all. I need to call their verification department tomorrow. Thank you so much for this tip!
Great! That's likely your issue then. Call their verification department first thing tomorrow. They'll probably ask for ID verification or address confirmation. Once that's cleared, your funds should be released within 24-48 hours.
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I was in event management before everything collapsed in 2020. I've never done customer service but at this point I'd be willing to try anything remote. Do you know if they offer training or if they need prior experience?
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I had this problem back in January. After trying to call for two weeks straight, I finally tried calling at exactly 7:30am when they open instead of during normal hours. Got through in only 20 minutes! The agent told me my verification was actually complete but there was a system glitch preventing it from updating my status. She fixed it while I was on the phone and my payment was released the next day. Also, make sure you're still doing your weekly certifications even while your claim is pending - they'll backpay you once approved, but only if you've been certifying each week!
Thank you for the tip about calling right when they open! I'll try that tomorrow morning. And yes, I've been doing my weekly certifications religiously, even though the system says I'm not eligible for payment yet. Fingers crossed I can get this resolved soon.
Just wanted to follow up - were you able to get this resolved? I'm curious if calling early worked or if you tried another method.
Yes! I actually tried the Claimyr service that someone mentioned above, and it worked perfectly. Got connected to an agent in about 45 minutes. Turns out there was a mismatch between my address on my driver's license (which was my old apartment) and the address I entered on my application. The agent was able to override it since I'd uploaded a current utility bill too. My claim was approved the next day and I received backpay for all three weeks! Such a relief - NYSDOL really needs to improve their communication about these issues.
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UPDATE: I tried calling the automated system but it kept saying all representatives were busy. Then I tried logging in at 5:30am this morning and IT WORKED! I was able to download my 1099-G form! For anyone else having this problem, definitely try during off-hours like someone suggested above. Thanks everyone for your help!
That's great news! Glad you were able to get in early morning. Smart move - I should have suggested that too.
Does anyone know if the 1099-G we get this year looks different from last year? Mine has a bunch of new fields on it and I don't understand what some of them mean. There's a section called "Other Taxable Income" that has money listed but I don't remember getting any other payments besides my regular benefits. Should I be worried?
The 2025 1099-G form for unemployment has been redesigned with additional fields. The "Other Taxable Income" section typically refers to any supplemental benefits you may have received, like the additional $100 weekly supplement that was available for part of last year in certain circumstances. If you're concerned about discrepancies, I'd recommend contacting NYSDOL directly to get clarification on exactly what payments are included in that total.
Liam McGuire
if it goes longer than a week you might need to call them. my cousin had to wait almost 2 weeks once and it turned out there was some flag on his account cuz the new bank was out of state or something weird
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Giovanni Ricci
•2 weeks?? that's crazy!! the unemployment system is such a mess
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Mei Zhang
UPDATE: My payment just hit my new account this morning! It took exactly 6 business days from when I changed my bank info. Thanks everyone for the reassurance - you were all right that I just needed to wait. I wish the NYSDOL website had explained this delay period when I made the change. Would have saved me a lot of stress!
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Amara Eze
•Great news! Glad it worked out. This is definitely something NYSDOL should communicate better during the bank change process.
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NeonNomad
•Excellent! Always good to hear when things resolve themselves. For future reference, any changes to your claim (address, bank info, etc.) typically have a processing delay. Just part of dealing with government systems unfortunately.
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