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When I had trouble with my claim I just gave up and got a job at Walmart lol. Not worth the headache dealing with government bureaucracy. Good luck tho!
I'm going to try a combination approach based on all this helpful advice. I'll submit the forms mentioned (TC-403.1 and UI-AT25), mail a physical letter with documentation, try calling the direct appeals line, and if all else fails, reach out to my state assembly person. I'll update once I get some results! Thanks everyone for the suggestions.
UPDATE: I finally got through!!! Used that Claimyr service someone mentioned above and it actually worked. Had to wait about 30 mins but that's way better than the 2+ hours I was waiting before (and then getting disconnected). The agent fixed my pending payment issue - turns out there was a "verification flag" on my account that needed to be removed. Payment should process in 2-3 business days! Thanks everyone for your help!
Nice! Glad you got it resolved. What exactly was the verification flag for? I'm worried I might have the same issue.
I HATE these scammers!! My brother almost fell for a similar scam last month - they told him he qualified for some special 'job training fund' that required his banking info to 'deposit the benefit.' He was desperate and almost sent them everything before I stopped him. The unemployment system is ALREADY confusing enough without these vultures making it worse. And of course when you call the actual unemployment office to verify, you can never get through!!
Update: I finally got through to a representative at NYSDOL this morning. They confirmed this is absolutely a scam - there is no tourism recovery program connected to unemployment benefits. They placed a note on my account about the phishing attempt and suggested I monitor my credit report for the next few months just as a precaution. Thanks everyone for your help!
Omar Zaki
btw has anyone else noticed the website is always "down for maintenance" exactly when you need to certify? like they do it on purpose to make it harder
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Sean Flanagan
•omg yes!!!! always sunday nites when everyone trying 2 certify. so annoying!!!
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Anastasia Kozlov
•The maintenance windows are actually scheduled and posted on their website in advance. It's usually 12am-7am on Sundays. They do this because it's the lowest traffic period. If you try to certify during normal business hours, you shouldn't encounter maintenance issues.
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Freya Andersen
UPDATE: I finally got through to NYSDOL this morning! I followed multiple pieces of advice from this thread: 1. Called right at 8am 2. Asked specifically for a claims specialist 3. Mentioned the July system glitch affecting my pending certifications The specialist confirmed that my pending weeks will NOT disappear in September (which was my main worry). She said the July glitch affected a lot of people and they're still working through the backlog. She was able to release two of my three pending payments, and said the third one needs additional review but should be processed within 7-10 business days. So relieved! Thank you everyone for your help and suggestions!
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Omar Zaki
•lucky you got through! i'm gonna try the 8am trick tomorrow
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Diego Flores
•Congrats! Nothing beats the relief of finally getting that payment issue resolved!
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