Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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did anyone actualy get thru using these other numbers??
I got through using the appeals line last week. Waited about 35 minutes but did speak to someone who could help with my regular claim issues. They're not supposed to do that, but some agents will help if they're not too busy.
UPDATE: I FINALLY got through!!! Used a combination of the advice here. Called the appeals number at 7:56am, mentioned the "economic hardship expedite request" specifically, and they transferred me to someone who could help! My claim was stuck because of a verification issue with my last employer. They're releasing the payments within 3-5 business days. THANK YOU all for the help - would still be stuck without these tips!
Great to hear! The expedited hardship flag makes a big difference in the current backlog. For anyone else reading this with similar issues, remember to check your message center regularly after requesting assistance, as some departments will send follow-up questions there rather than calling.
So happy you got through! It's crazy how difficult they make this process. I wish they'd fix the system instead of making us jump through all these hoops!
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my cousin said she got her payment today even tho its a holiday...is that even possible??
It's unlikely she received an actual deposit today since banks don't process ACH transfers on federal holidays. She might have received a pending notification that will clear tomorrow, or perhaps she's referring to a payment that was processed before the holiday but she only noticed today.
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This is an excellent list! I'd add one more tip: When you do get through to someone, ask them to leave detailed notes on your account about what was discussed and any next steps. Then get the confirmation number for that call. This helped me tremendously when I had to call back multiple times - I could reference the previous conversation by confirmation number which proved I wasn't getting different stories each time.
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My benefit rate took exactly 17 days to update from the minimum to my actual amount. Does anyone know what formula they use to calculate the weekly benefit? I got $421 but my coworker who I think made about the same as me got $458.
New York calculates your weekly benefit rate as 1/26 of the wages paid in the highest quarter of your base period, up to the maximum benefit of $563 in 2025. So if your highest quarter earnings were different from your coworker's, you'd get different amounts. Also, if either of you had part-time work or gaps in employment during your base period, that affects the calculation too.
Just wanted to update - my benefit rate finally updated today! Went from $182 to $504. They must have verified my wages with my employer. Thanks everyone for your help and reassurance. For anyone else experiencing this, just keep certifying weekly while you wait for the update.
That's great news! And you should be getting the difference for any weeks you already certified at the lower rate. Usually shows up as a separate payment.
Julia Hall
I work at a community legal aid office, and we see this issue frequently. In addition to the great advice already given, I strongly recommend you contact your state representative's office. They have dedicated staff who can escalate unemployment issues and often get results much faster than going through normal channels. Just google "NY state assembly member [your neighborhood]" to find your rep. Good luck!
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Mateo Warren
•That's a great idea I hadn't thought of! I'll look up my state assembly member right now. Thank you so much for this tip. Should I call or email their office?
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Julia Hall
•Either works, but I've found calling is usually faster. Ask specifically for their "constituent services" person who handles unemployment issues. They'll likely have you fill out a release form so they can inquire about your case. We've seen cases resolved in 1-2 weeks this way versus months through standard channels.
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Mateo Warren
UPDATE: I wanted to thank everyone for their helpful advice! I've taken several steps: 1. Filed the FP-74 fraud form 2. Set up a fraud alert with credit bureaus 3. Left a detailed message through my NY.gov account 4. Called my state assembly member's office (they were super helpful!) 5. Successfully used Claimyr to reach an agent who put a hold on the compromised account The agent I spoke with said this happens more often than people realize. They're sending me a new KeyBank card to my CURRENT address and started the fraud investigation. They said I should expect to wait about 30-45 days for the investigation, but at least new benefits will be protected. I'll update again when I know more!
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Sofia Price
•Excellent progress! Make sure you keep certifying for benefits each week even while this is being resolved. The system will hold those payments until your new payment method is established, but if you miss certifying, you can't get those weeks retroactively. Glad you're getting it sorted out!
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