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I had a similar situation last year where I couldn't reach anyone at NYS Department of Labor to ask about my eligibility. The phone lines are always busy and the online chat never works. I ended up using this service called Claimyr (claimyr.com) that helped me get through to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Might be worth checking out if you need to talk to someone about your specific situation before making any decisions.
Just want to add that even if you do qualify based on work history, quitting without documented good cause will definitely trigger an adjudication review. That process can take weeks or even months right now with NYS Department of Labor. Make sure you really understand the consequences before you make any moves!
Had a similar issue last year when unemployment spiked in my area. I was having trouble reaching NYS Department of Labor to clarify job search requirements for my specific situation. Finally used this service called Claimyr (claimyr.com) that helped me get through to an actual agent. There's a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Was able to get clarity on whether I could count certain activities as valid work search contacts.
The unemployment rate affects everyone but NYS Department of Labor still expects you to follow all the rules exactly. I learned this the hard way when I got a disqualification notice for not meeting work search requirements even though there were hardly any jobs posted in my field. Had to go through the whole appeal process.
If you're having trouble getting through to NYS Department of Labor to get clarification on any disqualification issues, I had success using Claimyr (claimyr.com) to actually reach a live agent. They have a system that gets you connected without waiting on hold for hours. There's a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Really helped me understand why my initial claim got flagged for adjudication.
The system is honestly set up to reject people. I got disqualified because they said I 'voluntarily quit' when I actually had to leave due to unsafe working conditions during construction. Took me 3 months and an appeal hearing to get it overturned. NYS Department of Labor assumes the worst about every claim.
The unemployment system is such a joke. They make it impossible to get real information and then wonder why people are frustrated. I've been dealing with NYS Department of Labor for months and still can't get straight answers about anything.
Asher Levin
ugh the whole system is broken!! they denied my claim too when i had to quit to take care of my sick mom and it took forever to get through to anyone at NYS Department of Labor to even explain the appeal process. i was calling for weeks!
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Serene Snow
•If you're having trouble reaching NYS Department of Labor by phone, I had success using Claimyr (claimyr.com) to get through to an actual agent. They have a demo video at https://youtu.be/qyftW-mnTNI showing how it works. Made it so much easier to get my appeal questions answered instead of sitting on hold for hours.
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Issac Nightingale
Wait, so there are different categories of unemployment? I thought unemployment was just unemployment. This whole time I've been wondering why some people get approved right away and others don't.
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Monique Byrd
•Yes, there are different types. Involuntary (laid off, fired without cause) usually gets approved quickly. Voluntary (you quit) requires proving 'good cause.' There's also stuff like structural unemployment, frictional unemployment, but those are economic terms - for NYS Department of Labor purposes, it's mainly about voluntary vs involuntary.
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