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UPDATE: My payment just hit my account at 2:47 PM! Thanks everyone for the reassurance. Guess it was just processing slower than usual this week. I'll remember not to panic next time there's a slight delay!
For her unemployment application, make sure she uses these exact terms when explaining the situation: 1. "Administrative furlough due to background check processing" 2. "Temporary work stoppage not due to misconduct" 3. "Unable to perform work duties solely due to required administrative processing" These specific phrases will help trigger the right classification in the ESD system. Also, when she applies, she should select "laid off" rather than "quit" or "fired" when asked about her separation reason. Background check processing delays are considered administrative furloughs in most cases, which fall under the laid off category. If she gets denied (which happens to many first-time applications), definitely appeal right away. The appeal form will give her more space to fully explain the situation.
UPDATE: I just learned that ESD recently changed their phone system. Try option 2, then 1, then 3 in the menu to bypass some of the general queues. Also, if you're willing to drive to a WorkSource center in person, they sometimes have direct lines to ESD representatives that can help with payment issues. Bring ID and your claim information if you go that route.
btw if u need to talk to esd before ur hearing theres this service called claimyr that can help u get thru. my friend used it when she couldnt get anyone on the phone for 2 weeks. it costs money but she said it was worth it cuz they got her connected in like an hour. their website is claimyr.com and they have a video showing how it works at https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3
Just a heads up - since your hearing is the day after Christmas, there might be some delays with the decision and payment processing due to the holiday season. Many ESD staff take vacation time around the holidays, which can slow things down. I'd mentally prepare for an extra week beyond the normal timeframes just to be safe.
Diego Rojas
just remember to keep filing ur weekly claims even tho ur waiting for appeal!! if u win the appeal they'll only pay u for weeks u submitted claims for
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Chloe Martin
•Yes, I've been making sure to do that every week! Feels pointless when they keep saying "disqualified" but I know I need to keep doing it.
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Anastasia Sokolov
One more recommendation since you mentioned you were fired due to allegations that were later found to be unsubstantiated - make sure you've uploaded all documentation showing you were cleared of wrongdoing to your eServices account. Specifically: 1. The official findings document from the regulatory agency 2. Any correspondence showing you requested an internal investigation from your employer 3. Documentation showing the timeline between your termination and when you were cleared At your eventual hearing, the Administrative Law Judge will focus heavily on whether there was misconduct. Having clear documentation that an official investigation cleared you is extremely valuable evidence.
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Chloe Martin
•I did upload the official findings report when I filed my appeal, but I'll double-check to make sure everything is there. Should I re-upload these documents with my weekly claims too, or just keep them ready for the hearing?
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Anastasia Sokolov
•Keep all documents ready for the hearing, but also send a message through eServices specifically to the Appeals department with these documents attached again. Reference your appeal confirmation number in the message. While this might not speed things up, it ensures the documents are in multiple places in your file, reducing the chance they'll be overlooked.
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