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I'm really glad you found this community for support! From reading through all the responses here, it sounds like you're getting excellent advice. The 7-week delay and story change from "budget cuts" to "performance issues" really does seem like something a TWC hearing officer would find suspicious. One additional tip I'd add - when you're preparing your documentation, organize everything chronologically and make copies of everything. Bring the originals plus copies to reference during the phone hearing. Sometimes it helps to number your documents so you can easily refer to them by saying "Document #3 shows the email from March 15th where my supervisor praised my work." Also, practice explaining your situation out loud before the hearing. It sounds silly, but when you're nervous, having rehearsed your key points can really help you stay clear and focused. You want to sound confident when you explain that you were told it was a budget layoff and never received any performance warnings. The fact that you've been consistently doing your work searches and requesting payments properly throughout this whole process shows you're taking your obligations seriously, which can only help your case. Best of luck with your hearing - from everything you've shared, you really do sound well-prepared to defend yourself!
This is such great practical advice! Numbering the documents is brilliant - I can definitely see how that would help me stay organized and reference things clearly during the phone call. I've been gathering everything but hadn't thought about the logistics of actually using it during the hearing. Practicing out loud is also a really smart suggestion because you're right that nerves can make you stumble over your words even when you know what you want to say. I'm going to rehearse my key points this weekend: I was told it was budget cuts, never received any warnings or discipline, had recent positive feedback, and their story changed 7 weeks later. Having those main points down solid should help me stay focused no matter what questions they ask. Thanks for pointing out that my consistent work search compliance shows I'm taking this seriously - I hadn't really thought about that being a positive factor but it makes sense. Everyone in this thread has been so helpful and supportive. I'm actually feeling optimistic about Tuesday's hearing now instead of just terrified!
I just wanted to add one more perspective that might be helpful. I went through a very similar situation about 18 months ago - employer appealed after 6 weeks claiming performance issues when I was originally told it was a "position elimination." What really helped me during the hearing was having a written statement prepared that I could refer to if I got nervous. I kept it to one page with bullet points covering: 1) What I was told when terminated, 2) My recent performance history, 3) Complete lack of any disciplinary actions, and 4) The timeline showing their story change. The hearing officer actually commented that my organization and preparation made it easy to follow my case. Meanwhile, my former employer seemed unprepared and kept contradicting themselves when asked for specifics about these alleged "performance issues." I won my appeal and continued receiving benefits without any interruption. The whole experience taught me that these late appeals often happen because employers get hit with their quarterly UI tax bill and suddenly want to fight every claim to reduce their rates. Stay strong and trust that the truth will come out during the hearing. You've got excellent documentation and a clear timeline showing their story doesn't add up. The hearing officer will see right through their attempt to rewrite history!
This is exactly what I needed to hear! Having that one-page written statement with bullet points is such a smart approach - I can definitely see how that would help me stay organized and calm during the hearing. Your experience with the employer seeming unprepared and contradicting themselves gives me a lot of hope, especially since my situation sounds so similar to yours with the "position elimination" vs performance issues story change. It's really encouraging to know that the hearing officer actually appreciated your preparation and organization. I'm definitely going to create that one-page summary this weekend with those exact bullet points you mentioned. The insight about employers getting their quarterly UI tax bills and suddenly wanting to fight claims makes so much sense - it explains the weird timing of this whole appeal. Thank you for sharing your successful outcome and for the encouragement to trust that the truth will come out. Everyone's advice in this thread has transformed my panic into actual confidence that I can handle this hearing and win my case!
This thread is such a goldmine of information! I'm currently dealing with a TWC issue myself (different from the overpayment display error but equally frustrating) and seeing how everyone rallied to help Noah figure out his situation really gives me hope. The fact that multiple people experienced the same "portal correction request" solution shows this is definitely a systemic issue with their March 2025 processing. What I find most valuable is how specific everyone got with the details - knowing to ask for the "benefits control" team and not accepting vague "we'll look into it" responses is the kind of insider knowledge you can't get anywhere else. TWC's system clearly has some serious technical issues, but this community's collective problem-solving is amazing. Noah, congrats on getting it resolved, and thanks for posting the update - that kind of closure is so helpful for future readers dealing with similar issues!
I completely agree! This thread should honestly be pinned or turned into a FAQ for anyone dealing with TWC display errors. What's really impressive is how everyone kept sharing specific details even after Noah got his issue resolved - that shows real community spirit. The consistency of the "portal correction request" solution across multiple people's experiences makes it clear this was a widespread system problem. I'm saving all these tips because knowing exactly what to ask for and which department to request can save hours of frustration. It's sad that we have to crowdsource solutions to government system glitches, but I'm so grateful for communities like this where people actually help each other navigate bureaucratic nightmares!
This entire thread has been such a valuable resource! I've been following along because I'm dealing with a similar TWC account display issue, and the collective knowledge shared here is incredible. What really stands out to me is how this community identified a pattern - multiple people with March 2025 approvals experiencing the same "overpayment" display error, all resolved with the same "portal correction request" solution. This is exactly the kind of real-world intelligence that makes these forums so valuable. For anyone finding this thread in the future: the key takeaways seem to be 1) Don't panic if your account shows overpayment but you never got a determination letter, 2) Call TWC and specifically ask about a "portal correction request", 3) Get transferred to the "benefits control" team if the first rep can't help, and 4) Consider using services like Claimyr or visiting Workforce Solutions in person if phone calls aren't working. Noah, huge thanks for following up with the resolution - that closure is so helpful for future readers dealing with this exact scenario!
This thread has been incredibly enlightening! I just joined this community specifically because I found this discussion while frantically searching for help with my own TWC account issues. What strikes me most is how organized and supportive everyone has been - not only did people share their own experiences, but they also provided specific actionable steps that actually work. The fact that so many people experienced the exact same "March 2025 overpayment display error" really highlights how widespread this system glitch was. I'm printing out the key points from this thread to have them ready when I call TWC tomorrow. It's amazing how this community has essentially created a troubleshooting guide that's more useful than anything on TWC's official website. Thanks to everyone who contributed their knowledge, and especially to Noah for starting this discussion and following through with updates!
One more thing - if you can't find the card and need to request a replacement, be prepared to wait another 7-10 business days. If you're in a financial pinch, definitely switch to direct deposit like someone suggested above. Your existing funds will transfer to the new payment method.
Glad you found it! This is such a common issue - I work at a local community center and we get people asking about this all the time. The plain white envelope from U.S. Bank really does look like a credit card solicitation. We actually started telling people to expect it in our unemployment workshops because so many folks were accidentally throwing them away. Setting up direct deposit is definitely the way to go for future payments - much more reliable than waiting for mail!
That's really great that your community center is helping people with this! I bet you've saved so many people from accidentally tossing their cards. The workshops sound super helpful - do you cover other common TWC issues too? I had no idea about the direct deposit option until today, and it seems like something everyone should know about from the start.
Glad to hear your payment is showing as pending now! That's a huge relief, especially during the holidays. For future reference, I've found that Wells Fargo usually makes unemployment deposits available early in the morning (around 6-7 AM) on the scheduled day. So you'll probably see it hit your account first thing Thursday morning. The anxiety of waiting for that first payment is real - been there myself. Once you get into the routine, you'll know exactly when to expect it each week.
Pro tip for everyone stressed about timing - I've been on unemployment twice and found that setting up text alerts through your bank app really helps with the anxiety. Most banks will send you a notification the moment any deposit hits your account, so you don't have to keep checking constantly. Also, if you're really in a pinch financially, some food banks and churches do emergency assistance during the holidays while you're waiting for your payment to clear. Hope everyone gets their deposits soon!
That's really good advice about the text alerts! I just set that up on my Wells Fargo app after reading your comment. The food bank tip is also really thoughtful - it's easy to forget there are resources available when you're stressed about money. I'm new to all this unemployment stuff and posts like this make me feel less alone in figuring it all out. Thanks for looking out for everyone!
Liam O'Connor
So glad you got it resolved! This is exactly why I always tell people to call when payments are delayed beyond the normal timeframe. The TWC website rarely shows the specific flags or issues holding up claims, but the agents can see everything on their end. Your situation with the employer contest being withdrawn is actually pretty common - employers sometimes file contests automatically but then realize they don't have grounds to dispute it. The important thing is you'll get all your back pay, so you didn't lose anything except the stress of waiting! Hope your future payments come through smoothly.
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Emma Garcia
•This is such valuable insight! I'm new to the unemployment process and reading through this thread has been really educational. It's good to know that even when there are delays and scary "zero" amounts showing up, things usually work out in the end. The part about employer contests being withdrawn automatically is something I never would have known about. Thanks for explaining how the backend system works - it makes me feel more prepared if I ever run into similar issues with my own claim.
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Lydia Santiago
Congratulations on getting it resolved, Evelyn! Your experience really highlights how important it is to be persistent with calling TWC when something seems off. The employer contest situation you described is actually more common than people realize - sometimes employers file automatic disputes through their payroll systems without really reviewing the details, then withdraw them once they look into it properly. It's frustrating that these backend issues don't show up clearly on the member portal, but at least the phone agents can see what's really going on. Thanks for taking the time to update the thread with your resolution - it's going to help other people in similar situations know they should keep pushing to get answers rather than just waiting indefinitely.
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