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My cousin works at the unemployment office and she says they're backed up with claims right now because of seasonal layoffs. You might want to file right after your hours are cut so you get in the queue. Oh and my brother-in-law got partial unemployment last year when his factory cut everyone to 24 hours.
That's not entirely accurate. While there may be processing delays, filing before actual reduction of hours will just result in a denial. The system is automated and will check if there's been an actual reduction in income. The correct approach is to file immediately AFTER the reduction occurs, not before.
I filed my claim yesterday after my first reduced schedule week. The system asked if I was still working and I said yes, then entered my reduced earnings. It looks like my claim is processing, but now I have an "open issue" showing on my dashboard. Is this normal for partial claims? How long does it usually take to resolve?
Yes, that's normal. An "open issue" often appears on partial claims because the system needs to verify with your employer about your hours reduction. This typically takes 2-3 weeks to resolve as they need to contact your employer and verify the information you provided. Continue filing your weekly certifications even while the issue is open. If it's not resolved after 3 weeks, that's when you should try contacting them.
To clear up some confusion: There are two types of overpayments in PA UC: 1. Non-fault overpayment: When the error wasn't your fault (like their calculation error). No penalties, just repayment. 2. Fault overpayment: When you provided incorrect information. Can include penalties and interest. Based on what you've described, you have a non-fault overpayment. Since you've confirmed they're taking it all at once, that makes sense for a small amount like $118. For anyone with larger overpayments, you can request a repayment plan by submitting the Overpayment Waiver form through your dashboard.
my buddys claim took 7 weeks last month. just keep filing ur weekly claims and ull get all the backpay. pa system is garbage right now
Update from someone who just went through this: I found out that as of April 2025, PA UC is prioritizing claims in this order: 1. First-time claims with no issues (2-3 weeks) 2. First-time claims with simple issues (4-6 weeks) 3. Reopened claims without issues (5-7 weeks) 4. Reopened claims with issues (7-10 weeks) 5. Claims with multiple issues or appeals (10+ weeks) So unfortunately, your timeline of 6 weeks for a reopened claim is actually within their current "normal" processing window. It's completely unfair, but at least you have an idea of what to expect now.
For everyone's reference, here's what you need to know about PA UC 1099-Gs: 1) The deadline to furnish these forms is January 31st (by law) 2) Electronic filers can access them faster through the UC portal 3) Paper forms may take until mid-February to arrive by mail 4) If you don't receive it by February 7th, call the UC Tax Form services at 1-888-313-7284 5) You can request a duplicate through your online account 6) ALL unemployment compensation is taxable income and must be reported 7) PA doesn't tax UC benefits at the state level, but the federal government does Hope this helps!
Omar Hassan
the whole system is a mess. my buddy said they outsourced the call center last year and none of the new people know what theyre doing. even if u get thru they put u on hold forever and then disconnect u anyway
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Freya Pedersen
UPDATE: I was able to get through! I tried the early morning trick and called the 888 number at 7:58am exactly. Got put in the queue instead of getting disconnected. Waited about 35 minutes but finally spoke to someone who was able to clear the open issue on my claim. It was just a verification thing on their end. For anyone else struggling to get through, definitely try calling right before they officially open!
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Sean Doyle
•OMG thank you for sharing this!!! I'm going to try this tomorrow morning! So glad you got your issue fixed!
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CosmicCruiser
•Great to hear you got through! This is exactly why I suggest calling right before they open. The system starts accepting calls a minute or two early, but most people don't start calling until 8:00 exactly. Glad your issue was simple to resolve once you actually reached someone.
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