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This happened to me too - went from 6 open issues down to 1 over about 3 weeks back in January. What really helped me was calling the customer service line early in the morning (like right at 8am when they open) to get through faster. The rep was able to tell me exactly what each resolved issue was and gave me a realistic timeline for the remaining ones. The decrease is definitely a positive sign! It means they're making actual progress on your case. Just make sure you're checking both your email AND the messages in your dashboard - sometimes they only post updates in one place. And definitely keep filing those weekly certifications religiously. When mine finally got approved, I got a lump sum for all the weeks I'd been waiting. Stay strong, you're almost there!
That's a great tip about calling right at 8am! I've been trying random times during the day with no luck. It's so helpful to hear that the rep could actually explain what each resolved issue was - that would give me so much peace of mind right now. I'm definitely going to try the early morning approach tomorrow. Thanks for the encouragement about being "almost there" - really needed to hear that today!
I'm dealing with something very similar right now! My open issues went from 6 down to 2 over the past two weeks, and like you, I didn't get any direct notifications about the resolved ones. It's been such a rollercoaster of emotions - one day feeling hopeful when I see progress, the next day panicking that something might be wrong. What's helped me is creating a simple spreadsheet to track the changes I see on my dashboard each day, along with any messages or emails I receive. That way I have a clear timeline if I need to reference it later. I've also been religious about filing my weekly certifications even though no money is coming through yet - everyone here emphasizes how important that is for getting backpay. The waiting is absolutely brutal when you're stressed about bills and expenses. But reading through all these responses is giving me hope that we're both on the right track. Sounds like 2-3 weeks total processing time is pretty normal once they start actively working through the issues. Fingers crossed we both see those remaining issues disappear soon!
The spreadsheet idea is brilliant! I wish I had started tracking everything from the beginning. It's so reassuring to connect with others going through the exact same timeline right now. The emotional rollercoaster part really hits home - I'll be feeling optimistic when I see an issue disappear, then immediately start worrying about what the remaining ones might be. Your point about staying religious with the weekly certifications is so important too. Even though it feels pointless when no payments are coming, everyone who's been through this stresses how crucial it is for that eventual backpay. Thanks for sharing your experience and keeping hope alive that we'll both see those final issues resolve soon!
Has anyone had success getting a waiver? My mom got a non-fault overpayment for $4100 and she's on fixed income (disability). Wondering if that qualifies for hardship waiver??
Fixed income situations like disability often do qualify for hardship waivers, especially for non-fault overpayments. She should definitely apply for the waiver and provide documentation of her disability income and monthly expenses. The form is available on the PA UC website under "Overpayment Information.
Update: I called today (after trying for 2 days straight) and finally got through! They approved me for a $90/month payment plan based on my current income. They didn't even ask for documentation, just asked about my monthly expenses and income. Thanks everyone for the advice - such a relief to have this figured out!
That's such great news! Really happy you got it resolved. For anyone else reading this - it sounds like persistence with calling really does pay off, even though it took a couple days to get through. $90/month seems very manageable for your situation. Did they give you any paperwork or confirmation number for the payment plan agreement?
That's fantastic news! So relieved to hear you got it worked out. Quick question - when you set up the payment plan, did they give you the option to pay online or do you have to mail checks each month? I'm hoping to avoid the hassle of remembering to mail payments if I end up in a similar situation.
Just wanted to follow up - did your payment come through? Mine always hits exactly 2 business days after the payment date shows in the system.
That's awesome that your payment came through! For anyone else reading this thread who might be in a similar situation, I just wanted to add that if you're ever concerned about whether your direct deposit info is correct in the system, you can actually verify it by logging into your PA UC dashboard and checking under "Payment Information" or "Direct Deposit Details." It will show the last 4 digits of your account and routing number. Also, keep in mind that federal holidays can add an extra day to the processing time, so if there's a holiday between your payment date and when you expect to receive it, factor that in. Glad everything worked out for you!
This is really helpful info about checking the payment details in the dashboard! I'm new to this whole unemployment process and didn't even know you could verify your direct deposit info that way. Good tip about federal holidays too - I wouldn't have thought about that affecting the timing. It's reassuring to see success stories like this thread since the whole process can feel pretty overwhelming when you're dealing with overdue bills and waiting for that first payment to come through.
Update: My claim was approved! Only took 4 business days to go from 'in review' to 'active' status. Thanks everyone for the help. I'll keep filing my weekly claims even after my BYE date until I've used up my remaining weeks, and then file a new claim.
Congrats on getting approved so quickly! That's really encouraging news. I'm in a similar situation right now - just reopened my claim after a brief return to work and it's been in review for 6 days. Seeing that yours only took 4 business days gives me hope mine will move soon too. The timing around BYE dates is so confusing but sounds like you've got a good plan now.
Natasha Orlova
UPDATE: The money just hit my card this morning! That's about 3 business days from the payment date. Thanks everyone for your help!
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Ethan Brown
That's awesome news! So glad you finally got your payment after all that waiting. For future reference, the 3 business day timeline seems pretty standard for Money Network cards. Just a heads up - since you mentioned you've been surviving on credit cards, make sure to keep track of all your UC payments for tax purposes. The state will send you a 1099-G form, but it's good to have your own records too. Hope things get easier for you from here on out!
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