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I had such a hard time reaching someone at NYS Department of Labor when I got my 602a notice. Kept getting busy signals and automated hangups. Finally used this service called Claimyr (claimyr.com) that helped me get through to an actual agent who explained exactly what they needed. There's a demo video at https://youtu.be/qyftW-mnTNI that shows how it works. Made the whole process way less stressful.
One thing to watch out for - if there are any issues with your claim it can go into adjudication which means delays while they investigate. This can happen if your employer contests the claim or if there are questions about why you left your job. During adjudication you won't get paid until it's resolved, which can take weeks or even months sometimes.
Trump era unemployment rates were historically low until COVID hit. In NY specifically, unemployment was around 3.8% in 2019. But that doesn't really affect your individual benefit calculation - that's still based on your earnings history with NYS Department of Labor wage records.
oh i know exactly what youre talking about! try using your phone instead of computer sometimes that works better for some reason. also if you have the claim number you can sometimes get status info by calling the automated line
Connor Byrne
I actually had trouble reaching someone at NYS Department of Labor to ask similar questions about my claim status. If you need to speak with an agent directly about your benefits, I found this service called Claimyr (claimyr.com) that helps you get through to unemployment offices by phone. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Really saved me hours of calling and getting busy signals when I needed to verify some details about my weekly certification.
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Dmitry Petrov
•That's interesting, I might need to check that out if I have more questions. The phone lines are always so busy.
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Yara Elias
yeah theyre totally different programs but i can see why people get confused since both involve government assistance when you dont have income from working
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