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Here's what I learned after dealing with NYS Department of Labor for months - you need to meet the basic eligibility first: worked enough hours in your base period, lost work through no fault of your own, able and available for work, and actively job searching. The 'when' really depends on WHY you're unemployed. Layoffs = immediate eligibility. Firing for performance = usually eligible after adjudication. Quitting = very limited eligibility unless you can prove good cause. If you're having trouble reaching NYS Department of Labor to ask about your specific situation, I had success using claimyr.com - they help you get through to actual agents. There's a video demo at https://youtu.be/qyftW-mnTNI that shows how it works.
Thanks for the claimyr info! I've been dreading trying to call NYS Department of Labor because I heard the wait times are horrible.
just wanted to add my experience - i was able to file immediately when i got laid off but it still took forever for my first payment because of some stupid adjudication thing. the whole process is such a nightmare honestly
I had trouble reaching NYS Department of Labor to get details about my disqualification too. Kept getting busy signals and disconnected calls. Finally used this service called Claimyr (claimyr.com) that helped me get through to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. The agent was able to explain exactly why I was disqualified and what my options were for appeal.
If you're having trouble getting through to NYS Department of Labor to ask about DUA eligibility, I had good luck using Claimyr (claimyr.com) to actually reach a real person. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. I was stuck trying to figure out if I qualified for DUA or regular UI after storm damage, and talking to an actual NYS Department of Labor rep helped me understand which program applied to my situation.
Just want to add that DUA applications usually have pretty tight deadlines once they open up. I think it's like 30 days from when the application period starts? Don't wait around if you think you might qualify - get your paperwork together now in case they announce DUA is available for your flooding incident.
If you run into issues getting through to someone at NYS Department of Labor (their phone lines are always swamped), I had good luck using a service called Claimyr at claimyr.com. They helped me get connected to an actual agent when I couldn't get through on my own. There's a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Really helped when I had questions about my claim status that I couldn't figure out online.
GalaxyGazer
The whole system is broken anyway. They want accurate numbers but their website crashes half the time when you try to file your weekly claim. How are we supposed to report accurately when their technology doesn't even work properly?? I've missed filing deadlines because of their technical issues and now they're questioning my claim status.
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Anastasia Kozlov
•I understand the frustration, but you can usually file late claims if you document the technical issues. NYS Department of Labor does accept proof of system outages as good cause for late filing. Screenshot any error messages and note the times when you tried to access the system.
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Mateo Sanchez
Wait, I'm confused about something. When they ask for work hours, do they mean just the hours I actually worked or also the hours I was scheduled but didn't work due to reduced shifts? My restaurant has been cutting everyone's hours and I'm not sure how to report this correctly on my weekly claims.
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Zara Mirza
•You only report actual hours worked and wages earned. If you were scheduled but didn't work due to lack of business, those don't count as work hours. However, make sure you're still marking yourself as able and available for work if you're seeking full-time employment.
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