Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
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- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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I've been dealing with NYS Department of Labor for months trying to get through their phone system to check on my claim status. If you're having trouble reaching them, I found this service called Claimyr (claimyr.com) that actually gets you connected to real agents. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Saved me hours of busy signals and getting disconnected.
How much does something like that cost though? I'm already stressed about money while waiting for my benefits.
It's worth checking out their site for pricing, but honestly the time savings alone made it worthwhile for me. I was spending 3-4 hours a day trying to get through.
The whole system is such a mess honestly... they spend billions but cant even keep their phone lines working properly or process claims without months of delays. Where's all that administrative money going??
I feel your frustration. From what I understand, a big chunk of those administrative costs goes to maintaining legacy computer systems that are decades old. The state has been trying to modernize but it's expensive and complicated. Still doesn't excuse the poor customer service experience though.
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Your UI tax rate can go up if you have too many successful claims against your account, so it's definitely worth contesting if you have good documentation of misconduct.
That's a really good point about the tax rate impact. I didn't realize that having claims against your account could affect your rates going forward. Definitely makes it worth the effort to contest if you have solid documentation.
Just want to add that you should respond to any NYS Department of Labor notices quickly - I think you only have 10 days to contest a claim once they notify you. Also keep copies of everything you submit because sometimes they lose paperwork and you'll need to resubmit. The system can be frustrating but it's worth fighting if you have clear evidence of misconduct rather than just poor performance.
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also make sure you check your debit card balance online not just wait for a text notification, sometimes those are delayed
One thing that helped me track my payments better was setting up text alerts through the KeyBank debit card system (if you're using the standard NY unemployment card). You get notified immediately when funds are deposited, which takes the guesswork out of checking your balance constantly. Also, payments typically don't process on weekends or holidays, so if you certify late in the week, you might be waiting until the following Tuesday or Wednesday for the deposit.
That's really helpful advice about the KeyBank alerts! I didn't even know that was an option. I've been manually checking the balance every day which is pretty tedious. Do you know if there's a fee for setting up those text notifications, or is it free with the unemployment debit card?
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just make sure you document everything from your job - any emails, performance reviews, etc. if your employer tries to fight the claim you'll need proof
I went through this exact situation a few months ago - also retail, also "performance issues" with no formal documentation. The good news is that NYS Department of Labor generally sides with employees when employers can't provide concrete evidence of misconduct. The lack of written warnings actually works in your favor because it shows they didn't follow progressive discipline. File your claim ASAP since there's a waiting period, and be honest about the circumstances when you apply. Even if your employer contests it (which they might to avoid their unemployment insurance rates going up), you'll likely win an appeal hearing. Hang in there - the process can be stressful but you should be able to get benefits while you job search.
Michael Adams
Been dealing with unemployment for years unfortunately and honestly you rarely need to go in person anymore unless something goes really wrong with your claim or you need help with the computer stuff
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Isabella Silva
As someone who just went through this process, I can confirm that most everything is done online now through the NY.gov portal. The only time I had to visit a physical office was when I had issues with my identity verification that couldn't be resolved through the online system. The staff were helpful, but honestly the online process is much more convenient when it works properly. Just make sure you have all your documentation ready before you start your claim - it saves a lot of headaches later!
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Jessica Suarez
•That's really helpful to know about the identity verification issues! What kind of documentation did you end up needing? I'm worried I might run into the same problem since I recently moved and my address on my ID doesn't match my current address.
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