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I had this issue and it turned out someone had already filed a claim using my SSN!!! Call them ASAP and check if that's what's happening. Identity theft with unemployment is huge right now.
I used claimyr.com to get through after trying to call for days. The agent confirmed someone else had already filed using my info. Huge mess to clean up but at least I found out.
I went through this exact same frustrating experience last month! The NY unemployment system is seriously broken right now. After multiple failed attempts online, I found that calling the unemployment office directly at 8:30 AM sharp (right when they open) gave me the best chance of getting through. It still took about 45 minutes on hold, but I was able to speak with an agent who filed my claim over the phone in like 10 minutes. She told me the online system has been having major issues since their last update and they're processing a lot more claims by phone now. Hang in there - once you get a human on the line, they can sort it out quickly!
Just went through this same thing with a rental assistance program. They specifically told me unemployment doesn't count as public assistance but it DOES count as income that they need to verify. So make sure you have your benefit determination letter ready.
I just want to add that if you're applying for federal programs, they often have very specific definitions. For example, HUD housing programs typically don't consider unemployment as "public assistance" but they do count it as income. State programs can vary though. I'd recommend looking for the program's definition section in their application materials - they usually spell out exactly what they consider public assistance. Good luck with your applications!
The NYS Department of Labor system is such a nightmare. I swear they make it as difficult as possible on purpose. Good luck OP, you're gonna need it dealing with their bureaucracy.
I went through something similar about 6 months ago when I had to quit due to a toxic manager. The key thing is to file your claim right away - don't wait any longer! When you file online, there's a section where you can explain why you left your job. Be detailed about the hostile work environment and mention that you have documentation. NYS DOL will schedule a phone interview to go over your case, and that's when you'll present your evidence (those text messages and HR complaint). Even if it takes a few weeks to get a decision, you'll still get backdated benefits to when you first filed if they approve you. The worst thing you can do is wait longer - every day you delay is a day you could potentially lose benefits.
This is really helpful advice! I'm new to all this unemployment stuff and had no idea you could get backdated benefits. That makes me feel a lot better about filing now even though it's been two weeks. Quick question - when they do the phone interview, do they contact your former employer too to verify your story about the hostile work environment?
Just wanted to update - my payment came through this morning! So it was exactly 2 business days like everyone said. Thanks for the reassurance, I was definitely overthinking it.
I'm in a similar situation - just got approved after a long wait and submitted my first weekly certification two days ago. Still haven't seen the deposit but reading these responses is really reassuring. It sounds like 2-4 business days is totally normal. I bank with Wells Fargo so hoping to see it by end of week. The anxiety of waiting for that first payment after all the paperwork and delays is real!
Leo Simmons
From my experience working in HR, I can confirm what others have said - employers really only get basic notification details. When someone files unemployment, we get a form showing the claim was filed, the employee's stated reason for leaving, and their work dates with us. We have to respond within 10 days if we want to contest it. The system doesn't show us benefit amounts, job search activities, or any ongoing claim details. It's designed to be pretty straightforward - we just confirm or dispute the basic facts about the employment separation. Filing for unemployment is a normal part of the process after layoffs, so don't worry about it affecting future opportunities with the company.
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Effie Alexander
•That's really helpful to hear from someone who's actually handled this from the employer side! The 10-day response window is good to know too. I was worried they might get ongoing updates about my claim status, but it sounds like it's really just that initial notification and response period. Thanks for the reassurance about it being routine after layoffs - that definitely makes me feel better about potentially reapplying there down the road.
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Mei Chen
I went through this exact situation a few months ago and was worried about the same thing! What really helped ease my mind was learning that the employer notification is handled through their payroll/HR department, not individual managers. So even if you do apply back there later, the person interviewing you probably won't have any knowledge of your unemployment claim unless they specifically went digging through HR records (which would be pretty unusual). The whole process is way more private than I initially thought. Just make sure you're honest about your reason for leaving when you file - that's the one thing they can see and respond to if it doesn't match their records.
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Ethan Taylor
•That's such a good point about it going through HR/payroll rather than individual managers! I hadn't thought about that aspect. It makes total sense that the people doing the actual hiring wouldn't necessarily have access to or knowledge of unemployment filings unless they were specifically looking for it. Thanks for sharing your experience - it's really reassuring to hear from someone who went through the same worries and came out fine on the other side.
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