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I'm going through the exact same thing right now! Just filed my claim 5 days ago and was totally confused about why the system is telling me to certify when I haven't gotten any kind of approval confirmation yet. This whole thread has been a lifesaver - I had no idea this was actually the normal process for NY unemployment. It's honestly pretty ridiculous how the NYSDOL website doesn't explain this clearly at all. I was starting to panic thinking maybe I did something wrong or my application got lost in the system. But reading everyone's experiences here has given me so much peace of mind. Definitely going to start certifying this weekend as instructed and just be patient while waiting for that determination letter. Thanks to everyone for sharing their stories - it's really comforting to know that even though this process feels completely backwards, it actually does work out if you just follow the system's timeline!
I'm so relieved to find this thread! I filed my NY unemployment claim just 4 days ago and have been having the exact same anxiety about certifying without approval. It's honestly crazy how unclear the NYSDOL process is - you'd think they would explain somewhere that this is how it's supposed to work! Reading everyone's experiences here has been incredibly helpful. I was literally losing sleep thinking I might mess something up by certifying too early, but now I understand this is just how their system operates. It definitely feels backwards but at least now I know I'm not alone in this confusing process. I'm going to go ahead and certify when my window opens and try to be patient for the next few weeks. Thank you for posting about your situation - it's so reassuring to know there are others going through this exact same stress right now!
I'm dealing with this EXACT same situation right now! Filed my NY unemployment claim 6 days ago and have been stressing out about whether I should certify without getting that official approval first. This entire thread has been such a huge relief - I had no idea this was the standard process for everyone in NY! The NYSDOL website really doesn't explain this timeline clearly at all, which is so frustrating. I was convinced I must have done something wrong or that my application got stuck somewhere in the system. But seeing all these people confirm that you're supposed to start certifying while your claim is still under review has given me so much peace of mind. I'm definitely going to follow everyone's advice here and start my weekly certifications as instructed this weekend. It's wild how backwards this process feels but clearly that's just how NY unemployment works. Thanks to everyone who shared their experiences and timelines - it's incredibly helpful to know what to expect over the next few weeks while I wait for that determination letter!
I'm so glad I found this thread too! I'm literally in the exact same boat - filed my claim 4 days ago and have been anxiously refreshing my email waiting for some kind of confirmation. The NY system telling me to certify without any approval felt so wrong that I was convinced I was missing something important. Reading everyone's experiences here has been incredibly reassuring though. It's honestly frustrating how the NYSDOL website makes this process seem so mysterious when apparently it's completely normal to start certifying before getting approved. I'm going to stop overthinking it and just follow the system's instructions. Thanks for posting - it really helps to know so many of us are navigating this confusing process together right now!
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Just went through one of these appointments yesterday and wanted to jump in with my experience! I was totally stressed about it too after getting that same "REIMAGINE Your Career" message - the wording really does make it sound more dramatic than it is. Mine was over Zoom and lasted about 25 minutes. The counselor was actually super chill and mainly just wanted to confirm I was doing my required job search activities. I had a basic list of applications (just company names and dates in a notebook) and she was totally fine with that level of documentation. The best part - when I mentioned I'd been helping out at my local library as a volunteer, she was really positive about it! She said it showed I was staying active and engaged while job searching, which is exactly what they want to see. So definitely bring up your school volunteering - they'll probably see it as a great thing. Since it's virtual, you might be able to work around your volunteering schedule easier than you think. You could potentially do it earlier in the day or even from your phone if needed. But if you absolutely have to reschedule, try calling the career center number (not the regular unemployment line) right at 8 AM - that's when you're most likely to get through. Try not to worry too much! These counselors really aren't trying to trip anyone up. They just want to see you're making an honest effort with your job search. The fact that you're already volunteering shows exactly the kind of initiative they're looking for. You'll be fine!
This is so encouraging to hear from someone who literally just went through it yesterday! I've been building this up in my head as some kind of major interrogation, but it sounds like it really is just a routine check-in. The fact that your counselor was positive about your library volunteering gives me so much confidence about mentioning my school volunteer work. I was worried they'd see it as me not being focused enough on job hunting, but everyone in this thread says they actually view community involvement as a positive thing. The 25 minute timeframe sounds totally manageable too - I was imagining it would take hours! Thanks for sharing such a recent experience, it really helps to know what to expect going into this.
Just wanted to add my perspective since I went through this exact situation about 6 weeks ago! I was super anxious about the appointment too, especially because I had a conflict with a volunteer commitment at my daughter's daycare. The appointment ended up being way less stressful than I expected - about 30 minutes over Zoom with a really understanding counselor. She mainly just wanted to verify I was actively job searching and meeting the work requirements. I had a simple list of jobs I'd applied to (nothing fancy, just company names and dates) and that was totally sufficient. Here's the key thing - definitely mention your school volunteering! When I brought up my daycare volunteer work, the counselor was genuinely impressed and said it showed community engagement and skill development. They actually view volunteer activities as a huge positive because it demonstrates you're staying productive while job searching. I ended up being able to reschedule by calling the career center number directly at exactly 8:00 AM - got through after about 15 minutes on hold. Much better than trying the main unemployment line! Don't stress too much about this - these counselors aren't looking for reasons to cut benefits. They just want to see you're making a genuine effort. Your volunteering commitment actually shows the exact kind of responsible attitude they want to see. You've got this!
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Just a heads up - if you're running QB Desktop 2022 or older, you might need to manually download the latest tax tables to get the correct 2025 wage base limits. The automatic updates sometimes don't include all the state-specific changes for unemployment insurance.
I work in payroll for a small business in NY and we had this exact same issue earlier this year. After updating the wage base in QB, make sure you also run a liability adjustment report to see if any employees were incorrectly charged UI tax on wages above $12,800. You might need to process manual adjustments for those employees and file amended returns with NYS Department of Labor if the overage was significant. Also, double-check that your company's SUI rate is correct in the system - sometimes QB doesn't pull the right rate from your Department of Labor account.
This is really helpful information! I'm new to handling payroll issues with NYS Department of Labor but we're definitely going to need to run those liability adjustment reports you mentioned. Do you happen to know if there's a specific form we need to use for the amended returns, or do we just file a corrected quarterly report through the regular DOL portal? We want to make sure we get this right since it's our first time dealing with this kind of correction.
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This entire thread is absolutely fantastic! I just started collecting NY unemployment benefits this month and honestly had no idea about most of these tips and resources. Reading through everyone's experiences has been so educational and reassuring. The consistency in advice about calling at 8am, setting up email reminders through NY.gov, and keeping detailed logs really shows these are proven strategies. I immediately went and enabled those email notifications that @Zara Ahmed and others mentioned - can't believe this feature isn't more widely advertised! Also setting up multiple phone alarms and starting a certification log this week. @Keisha Johnson I'm so glad you got everything resolved quickly! It's incredible how supportive and knowledgeable this community is. The practical advice shared here is worth so much more than trying to navigate the confusing official websites alone. Thank you to everyone who took the time to share their experiences - you've made the whole unemployment system feel much more manageable for newcomers like me!
@Matthew Sanchez Welcome to the community! I just joined recently too and this thread has been such an incredible crash course in navigating NY unemployment. It s'amazing how much knowledge everyone has shared here - definitely saving this whole conversation as my reference guide! The email notifications through NY.gov are seriously a lifesaver, I had no idea they existed until reading through all these comments. I m'also implementing that multi-layered reminder system everyone keeps mentioning. It s'so reassuring to know there s'such a supportive community here with people who ve'actually been through these situations and can offer real solutions. @Keisha Johnson thank you for starting this conversation - your experience and everyone s responses'have created such a valuable resource for anyone dealing with certification issues. Makes the whole process feel much less scary knowing there are proven strategies and understanding people to help navigate any problems that come up!
This thread has been absolutely incredible to read through! As someone who's been dealing with NY unemployment since late 2024, I can't believe how much valuable information has been shared here. The consistency in everyone's advice really shows what actually works - calling right at 8am, avoiding Mondays, setting up those email reminders through NY.gov that so many people mentioned. I had no idea about the email notification feature until reading this! Just went and enabled it along with setting up multiple phone alarms for Sunday mornings. @Keisha Johnson I'm so glad you got everything resolved quickly - your experience really shows that while the system can be frustrating, there are definitely solutions and the agents are generally understanding about honest mistakes. The certification log idea from @Zara Ahmed is brilliant too, definitely going to start tracking everything. This community is amazing for sharing real-world solutions that you just can't find on the official websites. Thank you to everyone who contributed their experiences and tips - this has become such a comprehensive guide for handling missed certifications!
Aisha Mahmood
I'm currently going through this exact same situation! Filed my claim about a week ago and have been absolutely panicking seeing those $0s everywhere. I was convinced I'd messed something up in my application or didn't qualify somehow. This thread has been such a lifesaver - it's incredible how many people are dealing with the identical experience right now. The NY unemployment system really is terrible at communicating what's happening during processing. They could easily add a simple "Claim under review - processing time 2-4 weeks" message instead of just showing $0 and leaving everyone to think their claim was denied. I haven't received any document requests in my portal yet, but based on everyone's timelines here it sounds like I should expect something soon. Just set up my Sunday certification reminder after reading all these comments - seems like that weekly certification is absolutely crucial even when everything shows zero. The waiting is brutal when you're depending on these benefits to pay bills, but reading all these success stories about getting backpay makes me feel so much more confident. It's amazing how this community can provide the clarity that the actual unemployment website completely fails to give. Thanks to everyone sharing their experiences - you're helping so many stressed newcomers like me understand this confusing process! 🙏
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Hazel Garcia
•I'm literally in the exact same situation right now! Filed my claim about 4 days ago and those $0s everywhere had me convinced I'd completely messed up my application. This whole thread has been such a relief - it's amazing how many of us newcomers are dealing with this identical scary experience. You're so right about how awful their communication is! It's like they intentionally designed the system to create maximum anxiety. A simple "processing" status would save so much stress for people who are already dealing with unemployment worries. I also haven't gotten any document requests yet but everyone's timelines here make it sound like we should expect something in the next week or two. Just set up my Sunday certification alarm too after reading all these comments - definitely don't want to miss out on that backpay later! The waiting is so nerve-wracking when you need these benefits to survive, but all these success stories give me hope that the system really does work eventually. Thanks for putting into words exactly what I've been feeling - it's comforting to know we're not alone in this confusing process! 🙏
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Yuki Kobayashi
I'm going through the EXACT same thing right now! Just filed my claim about 5 days ago and seeing those $0 amounts everywhere was absolutely terrifying. I was convinced I'd somehow screwed up my application or that I didn't qualify at all. This thread has been such a lifesaver - it's incredible how many of us are dealing with this identical scary situation. The NY unemployment system is honestly cruel for not explaining what's happening during processing. Like, would it really be that hard to add a simple "Your claim is being processed - please allow 2-4 weeks" status message instead of just showing $0 and leaving everyone to panic? I haven't received any document requests in my portal yet, but based on everyone's timelines here, it sounds like I should expect something in the next week or two. Already set up my Sunday certification reminder after reading all these comments - seems like that weekly certification is absolutely crucial even when everything shows zero. The waiting is brutal when you're depending on these benefits to pay rent and bills, but reading everyone's success stories about eventually getting backpay makes this whole process feel so much more manageable. It's amazing how this community provides the clarity that the actual NY unemployment website completely fails to give us. Thanks to everyone who took the time to share their experiences and timelines - you're helping so many anxious newcomers like me understand this confusing and stressful process! 🙏
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