THE WHOLE SYSTEM IS SET UP TO PROTECT WORKERS from employers who try to dodge their responsibilities. If companies could just opt out of paying unemployment insurance, nobody would ever qualify for benefits! NYS Department of Labor takes this stuff seriously and audits employers regularly. Don't let any employer tell you they 'don't participate' in unemployment - that's not how it works.

One thing to keep in mind is that even part-time and temporary workers are usually covered under New York's unemployment insurance system, as long as they meet the minimum earnings requirements. So if you're working multiple jobs or just started somewhere new, you're likely building up eligibility. The system tracks your earnings from all covered employers over the past 18 months when you file a claim. It's actually pretty comprehensive coverage compared to some other states.

For identity verification issues (which is what this sounds like), try calling their fraud department directly instead of the main number. The fraud dept number should be on their website and usually has shorter wait times because fewer people know about it. If it's actually an ID verification issue they can help you just the same as the main line.

I feel your pain! Same exact situation happened to me 3 months ago - got the dreaded "call within 7 days" email and spent literally 6 days straight trying to get through. What finally worked for me was a combination of things: 1) Called at exactly 7:59 AM (before they officially open) and somehow got in queue early, 2) Used redial on my phone so I could call back faster when it disconnected, and 3) Had multiple phones going at once (mine + borrowed my roommate's). I know it sounds extreme but I was desperate. Also document EVERYTHING - screenshots of your call log, the original email, etc. When I finally got through the agent said they see this all the time and they know their phone system is trash. Don't give up! Even if you miss the 7-day thing, keep trying and explain you've been calling nonstop. The agents are usually understanding about it since they deal with these complaints all day. You've got this! 💪

Just to add - make sure you're ready to start doing job searches right away too because NYS Department of Labor requires you to be actively looking for work. You'll need to log your job search activities and be able to provide proof if they ask for it. Don't let that part catch you off guard like it did me!

@Jade Santiago - Yes, definitely file today! Don't wait any longer. Since you lost your job on December 15th and it's now late December, you've already missed out on potential benefits for those weeks. When you file your claim on the NY.gov website, your benefit year will start from the date you file, not from when you were laid off. So the sooner you get that application in, the better. Make sure you have your Social Security number, driver's license, and employment information from your warehouse job ready when you apply. The process can take a little while to complete online, so set aside some time to do it properly.

I feel your pain with the confusing phone system! Just wanted to add that if you do use the 1-888-209-8124 number that Dmitri mentioned, make sure you have your claim confirmation number from your last filing ready too - sometimes the system asks for it. Also, if you get an error message saying the system is busy, try calling back in like 15-20 minutes rather than immediately. The automated system seems to have limits on how many people can use it at once. Hope this helps and you get through soon!

I went through the same exact frustration last month! The key is to call 1-888-209-8124 during your designated filing window (sounds like you figured out yours is Tuesday-Thursday). I found the best time is actually around 6-7 AM on Tuesday mornings - way less traffic on the system. Also pro tip: if the automated system tells you "your call cannot be completed" don't hang up right away, sometimes it still connects you after a few seconds. Make sure you have your SSN, PIN, and last week's confirmation number ready. The whole process takes about 5-10 minutes once you get through. Hang in there - the system is definitely poorly designed but it does work eventually!

Just went through this same confusion last month! The NY DOL website actually has a countdown timer that shows when weekly certification opens - it's at the top of the page once you log in. Really helps take the guesswork out of it. Also, don't stress too much about the exact timing - I've claimed anywhere from Sunday morning to Wednesday and still got paid on the same Tuesday. The system is pretty forgiving as long as you get it done within the week!

Welcome to the unemployment filing world! Just filed my first claim last month too and was just as confused. One thing that really helped me was bookmarking the NY DOL login page and checking it Saturday night around 11:45 PM - you'll see the system update right at midnight and the "Weekly Certification" button becomes active. Also heads up - if you're planning to do it Sunday morning, have your coffee ready because the questions take about 10-15 minutes to complete properly. Better to be awake and focused than rush through it! Good luck! 🍀