New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

That's excellent! Make sure to keep an eye on your payment history page over the next few days to confirm the payments process correctly. If you don't see movement within the 3 business days, follow up with another call using the same method that worked for you.

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Congrats on getting through! That's such a relief after dealing with this for so long. I'm actually in a similar situation - my benefits have been pending since early March and I can't get anyone on the phone. Going to try that exact button sequence you mentioned tomorrow morning at 8am sharp. Quick question - when you say there was an identity verification flag, did you get any notification about that in your online account or was it completely invisible to you as the claimant? I'm wondering if I might have the same issue since I also submitted all my ID documents when I first applied but haven't heard anything back.

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Hey Nathaniel! So there was absolutely no notification in my online account about the identity verification flag - that's what made it so frustrating. My account just showed "pending" with no explanation or alerts in the messages section. The agent told me this is actually pretty common - the system flags accounts for manual review but doesn't always generate a visible notice to the claimant. She said the flag was probably triggered automatically when my application was processed, maybe because of some minor inconsistency in the data matching. Definitely try that button sequence tomorrow - make sure to call right at 8:00am and follow @ShadowHunter's exact steps (1 for English, 1 for existing claim issues, 1 for payment issues, then 3 for all other questions). Good luck! The wait was brutal but so worth it once I finally got someone who could help.

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Hey Chris! I went through this exact same situation last year and it's so frustrating. Just to confirm what others have said - once you've exhausted your 26 weeks of benefits, you're done until your benefit year ends in May 2024. Filing a new claim now won't work because you're still in your current benefit year. The system is designed so you can only get one set of benefits per benefit year, regardless of whether you use them all at once or spread them out. Since you've been collecting since June 2023, you've likely hit that 26-week maximum. My advice: 1) Don't file a new claim yet - wait until after May 2024, 2) Document any part-time work you do between now and then as it might help you qualify for a new claim later, 3) Look into other assistance like SNAP, rental assistance, etc. to bridge the gap, and 4) If you really want confirmation from DOL, use one of those callback services people mentioned to actually get through to someone who can look at your specific account. It sucks but you're definitely not alone in this situation. The wait until May feels long but at least you'll know exactly when you can file again if you meet the work requirements. Hang in there! 💪

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This is really helpful Miguel, thank you for breaking it down so clearly! I think I was getting confused because the DOL website makes it seem like there might be other options, but it sounds like everyone here is saying the same thing - wait until May and hope I've worked enough to qualify again. The SNAP suggestion is good too, I hadn't really considered that. Really appreciate you taking the time to explain everything! 🙏

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I'm in a similar boat and just wanted to share what I learned after finally getting through to someone at DOL. When your benefits are exhausted during your benefit year, you're basically in limbo until that year ends. The confusing part is that the system will still show your benefit year as "active" even though you can't collect anything more. One thing that might help while you wait - if you do any gig work or part-time employment between now and May, make sure those employers report your wages properly. When you file your new claim in May, having recent work history could make the difference between qualifying or not. Also, don't feel bad about applying for other assistance in the meantime. I know it feels weird after being on unemployment, but programs like SNAP are there for exactly this kind of gap. The application is actually pretty straightforward online. The waiting game sucks but at least you have a clear timeline now - May 2024 is when you can potentially file again. Just focus on job searching and documenting everything in case you need it later!

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I'm in a similar situation with my claim stuck in adjudication. For what it's worth, I called the Syracuse Career Center directly at (315) 479-3380 yesterday and got through after about 20 minutes on hold. They confirmed they're open 8:30 AM to 4:30 PM Monday-Friday, but walk-ins are limited and they strongly prefer appointments. The person I spoke with said most adjudication issues actually require review by their central office anyway, so visiting in person might not speed things up much. Still frustrating though - hope you get it sorted out soon!

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Thanks for sharing that phone number! I've been trying the main 1-888 number with no luck. Did they give you any timeline for adjudication reviews? Mine has been pending for almost 3 weeks now with no updates.

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@ad2cf07795b8 That's really helpful info about the Syracuse office! I'm going to try calling that direct number tomorrow morning. Did they mention anything about what documents to bring if you do get an appointment? I want to be prepared in case they can actually help with the adjudication process.

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Just wanted to add that if you do decide to visit in person, bring multiple forms of ID and any documentation related to your claim (termination letter, pay stubs, etc.). I went to my local office last month and they turned me away the first time because I only brought my driver's license. They needed two forms of ID plus all my employment paperwork. Also, get there early - I've heard they sometimes stop taking walk-ins if they get too busy, even during posted hours.

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This is really good advice about bringing multiple forms of ID! I learned this the hard way at a different government office. For anyone reading this, acceptable second forms of ID usually include Social Security card, birth certificate, passport, or sometimes even a utility bill with your current address. Also, if you have any correspondence from the Department of Labor about your claim (emails, letters, notices), bring those too - they often have reference numbers that can help the staff look up your case faster.

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Are you sure you entered your direct deposit info correctly? Double check your routing and account numbers. I waited 3 weeks for payment only to realize I transposed two digits in my account number 🤦‍♂️

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Just checked and all my banking info is correct. Frustrating that there's no obvious reason for the delay.

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Ugh that sucks. then it's definitely something on their end. You NEED to talk to someone. The messaging system is where requests go to die.

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I'm going through the exact same nightmare right now! My waiting week processed on 9/15 and it's been radio silence ever since. I've certified every week like clockwork and my claim status shows active, but zero deposits. The most frustrating part is feeling completely in the dark about what's actually wrong. I tried calling yesterday for 4 hours straight and couldn't get past the busy signal. At this point I'm ready to try anything - even those calling services people are mentioning. It's insane that we have to jump through all these hoops just to get the benefits we're entitled to. Has anyone tried contacting their local unemployment office in person instead of calling the main number?

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I feel your pain! Same exact situation here. Just wanted to chime in that going to the local office in person might not help much - most of them don't handle claims directly anymore and just tell you to call the same number we're all trying. From what I've read in this thread, it really seems like you need to get through to someone on the phone who can look at your specific account. The claimyr service that multiple people mentioned sounds promising if you're willing to pay for it. I'm probably going to try that tomorrow since I'm losing my mind with the endless redials. Keep us updated if you find something that works!

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@Sean Flanagan I tried going to my local office last week and @Grace Durand is absolutely right - they basically just handed me a flyer with the same phone number and told me they can t'access individual claims anymore. Super frustrating! I ended up using that claimyr service yesterday and actually got connected to someone after about an hour. Turns out I had a pending "employer verification flag" that nobody ever told me about. The rep cleared it and said I should see backpay within 3-5 business days. Worth trying if you re'at your wit s'end like I was. Good luck!

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Mei Liu

wait does anyone know if they count days you wer supposed to work but called out sick? my schedule said 5 days but i only worked 3 and called out 2 days last week

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You only report days you actually worked. If you were scheduled for 5 days but only worked 3 days (regardless of why you missed the other 2), you would report 3 days worked when certifying. This would qualify you for 25% of your weekly benefit.

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Thank you everyone for the helpful responses! I'm going to talk to my manager about possibly condensing my schedule to 3 days when possible. And I'll definitely keep certifying every week even when I work 4 days. I appreciate all the advice!

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Good plan! Just want to add that when you talk to your manager, you might want to frame it as wanting to be more productive by having longer focused work days rather than mentioning unemployment benefits - some employers get weird about that. Also, if they can't accommodate the 3-day schedule, at least you'll know to expect $0 on weeks you work 4+ days so you can budget accordingly.

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