New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.



Fox KTVUABC 7CBSSan Francisco Chronicle

Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

Read all of our Trustpilot reviews


Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Keep filing those weekly claims even with $0 payments - that's crucial for when your claim does get approved. Also make sure you're meeting the job search requirements (3 contacts per week) and logging them properly. Sometimes delays happen when the system flags incomplete job search documentation.

0 coins

I went through something very similar earlier this year - 7 weeks of waiting with that dreaded "under review" status. What finally helped me was contacting my state assemblyperson's office. They have caseworkers who can reach out to NYS DOL directly on your behalf and often get faster responses than calling the regular helpline. I called my assemblyperson's district office, explained my situation, and they were able to get an update within 3 business days. Turns out there was a simple documentation issue that got resolved quickly once someone actually looked at my file. Worth trying if you know who represents your district - you can find that info on the NY Assembly website.

0 coins

I went through something similar last year - my claim was pending for about 7 weeks before it finally got resolved. What really helped me was documenting everything: keeping screenshots of my weekly certifications, saving confirmation numbers, and writing down dates of every phone call attempt. When I finally got through to someone, having all that information ready made the conversation much more productive. Also, don't give up on calling - I found that calling right when they open (8 AM) or during lunch hours sometimes had shorter wait times. The back pay does come through once they approve it, so definitely keep filing those weekly claims like others have said.

0 coins

That's really helpful advice about documenting everything and the timing for calls. I haven't been keeping track of my call attempts but I'll definitely start doing that now. Question - when you finally got through after 7 weeks, did they tell you what was actually causing the delay? I'm curious if it was something that could have been resolved earlier if you had known about it.

0 coins

I'm dealing with a similar situation right now - my claim has been pending for 5 weeks and it's incredibly stressful. What I've learned from researching this issue is that NYS Department of Labor claims can get stuck for various reasons: wage verification (especially if you worked for multiple employers), former employer disputes, identity verification, or even just system backlogs. The frustrating part is they don't always communicate what's causing the delay. One thing that helped me was sending a secure message through my.ny.gov portal asking for a status update - sometimes that can prompt them to take another look at your case. I also started keeping a detailed log of all my call attempts and weekly certifications in case I need to escalate later. Hang in there and definitely keep filing those weekly claims!

0 coins

Pending resolution could mean they're verifying your employment history with your last employer. Sometimes employers don't respond quickly to requests for information, which can delay the process. Make sure you have all your documentation ready in case they ask for additional proof of your work history or separation reason.

0 coins

That makes sense. My last employer was pretty disorganized so they probably took forever to respond to NYS Department of Labor.

0 coins

I went through something similar last year. "Pending resolution" usually means they need to verify something about your claim - could be your wages, reason for separation, or just a routine review. The good news is that as long as you keep filing your weekly certifications, you should get all back pay once it's approved. In my case, it took about 4 weeks but I received every penny I was owed. Try not to stress too much - the system is slow but it does work eventually. Keep checking your online account for any requests for additional information.

0 coins

Just wanted to add - make sure you're documenting your job search activities during this time too. NYS Department of Labor requires proof of work search efforts and some people forget about this requirement while focused on the adjudication issue.

0 coins

I went through this exact situation 3 months ago and completely understand your anxiety. "Pending adjudication" typically means they're verifying details with your employer or reviewing something in your file that requires human review rather than automated processing. Even straightforward layoffs can trigger this if there were any unusual circumstances or if their system flagged something for manual verification. The waiting is the hardest part, but try to stay patient - most cases do get resolved favorably. In the meantime, definitely keep filing your weekly claims as others mentioned, and consider reaching out to your state assemblyperson's office if it goes beyond 6 weeks. They sometimes have direct contacts at DOL who can check on case status.

0 coins

Thank you for mentioning the state assemblyperson option - I had no idea that was even possible! How do you go about contacting them for unemployment issues? Do you just call their office and explain the situation? This could be really helpful if I end up waiting much longer.

0 coins

Ava Kim

Hey! I just went through this same exact situation last month. A "break in claim" sounds terrifying but it's really not as bad as it seems. Since you only missed one week back in October, your claim is still active and you should get your payment tomorrow as long as you certified yesterday (which it sounds like you did). The break just means you'll lose that one week's payment from October, but everything else continues normally. I was freaking out when I saw that message too, but my payments resumed right on schedule once I started certifying regularly again. That said, I'd definitely try to get through to an agent if you can - even just to put your mind at ease. The 8am calling strategy some people mentioned actually worked for me, though it took a few tries. If you can't get through, don't panic. Just make absolutely sure you don't miss any more weeks going forward and you should be fine. The NY unemployment system is terrible at explaining things clearly, but missing one week here and there is actually pretty common and the system handles it without ending your entire claim. You've got this!

0 coins

Thank you so much for this reassurance! It's incredible how many people have gone through this exact same thing. I was literally losing sleep over this "break in claim" message because the wording makes it sound like something is seriously wrong. Hearing from so many of you that it's basically just the system saying "you missed a week but you're still good" is such a huge relief. I did certify yesterday so fingers crossed my payment comes through tomorrow! I'm definitely going to try the 8am calling strategy just to triple check everything is okay. Really appreciate everyone taking the time to share their experiences - this community is amazing!

0 coins

I'm in a very similar situation right now! I also missed a week of certification (was dealing with a family emergency) and got that same confusing "break in claim" message. Like everyone else has said, it really is just the system's way of flagging that you missed a week - not that your entire claim is broken. From what I've learned reading through all these responses, the key things are: 1. Keep certifying every week going forward (sounds like you did this already) 2. You should still get your regular payment tomorrow since you certified yesterday 3. You'll just lose the payment for that one missed week in October I've been in the same boat trying to get through on the phone - it's absolutely impossible! Seeing so many people recommend that claimyr service makes me think I should probably try it too. The peace of mind of actually talking to someone would be worth it. Don't stress too much though - it sounds like this is way more common than we think and the system handles single missed weeks pretty smoothly. Just make sure you don't miss any more going forward! Hope your payment comes through tomorrow 🤞

0 coins

Prev1...333334335336337...1378Next