New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Mateo Warren

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I'm in a similar situation - filed 10 days ago and still showing pending. This thread is really helpful to read through all your experiences! It's reassuring to know that 2-4 weeks seems to be the normal timeframe and that most people eventually get approved. I've been panicking thinking something was wrong with my application. Going to keep filing my weekly claims and try to be more patient with the process. Has anyone had luck calling early in the morning to get through to an agent, or is it pretty much always busy regardless of when you call?

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Ravi Sharma

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I've had better luck calling right when they open at 8 AM - managed to get through twice that way, though it still took about 45 minutes of waiting on hold. Afternoons are basically impossible from my experience. You can also try calling on Tuesdays or Wednesdays - Mondays and Fridays seem to be the worst for getting through. Don't give up on the weekly certifications though, that's the most important thing to keep doing while you wait!

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Ethan Scott

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I'm dealing with this exact same issue right now! Filed my claim 12 days ago after being laid off and it's still showing pending. Reading through everyone's experiences here is actually making me feel a lot better - I was starting to think there was something seriously wrong with my application. It sounds like the 2-4 week timeframe is pretty standard, especially with the high volume they're processing. I've been religiously filing my weekly claims even though everything shows pending, so hopefully that will pay off when it finally gets approved. The hardest part is just the uncertainty and not knowing if you need to do anything else on your end. Thanks to everyone sharing their timelines and tips - it really helps to know we're not alone in this waiting game!

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StarSailor

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I totally understand that uncertainty feeling! I'm about a week into my pending status and reading everyone's experiences here has been such a relief. It's crazy how they don't really explain the timeline upfront - would save everyone so much stress if they just said "expect 2-4 weeks for initial review" right on the application. I've been checking my account obsessively but sounds like that's pretty normal too. Definitely going to keep up with those weekly certifications and try to be patient. This community is awesome for sharing real experiences instead of just the vague official info on their website!

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honestly i think theyre too busy to check most ppl unless u give them a reason to look closer. just keep decent records and dont claim benefits while working under the table or anything obvious like that

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Paolo Bianchi

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That's not good advice. They do random audits and if you can't prove your job search activities, they'll disqualify you and demand repayment of benefits.

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THE SYSTEM IS DESIGNED TO CATCH YOU! They have algorithms that flag suspicious patterns and they WILL audit you if something looks off. I know someone who got disqualified because they couldn't prove half their job searches. Keep everything documented or you're screwed!

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Amina Diallo

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Yikes that's scary. What kind of patterns do they look for that seem suspicious?

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Ravi Patel

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From what I understand, they flag things like applying to the same companies repeatedly, job searches that don't match your field or qualifications, or patterns that are too regular (like always applying on the same day each week). Also if you report the exact same number of activities every week or if your descriptions are too similar. The key is making your search look genuine and varied.

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Andre Laurent

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I'm having the exact same problem! Been trying to certify for partial benefits for the past week and keep getting that "break in claim" error. I work about 15-20 hours a week at a restaurant and this never happened before the system update. It's so frustrating because I really need those partial benefits to make ends meet. Has anyone found a reliable way to get through to an actual person on the phone? I've been trying for days but the hold times are impossible.

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I feel your pain! I've been in the same boat - worked about 18 hours last week at my retail job and got hit with the same error. From what I'm reading in this thread, it seems like we're all stuck having to call them to get it manually fixed. Several people mentioned trying claimyr.com to help get through the hold times - might be worth looking into if you're as desperate as I am to get this resolved. The worst part is knowing our money is just sitting there while their broken system keeps us locked out 😤

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I'm experiencing this exact same issue! Been trying to certify my partial benefits for almost two weeks now and keep getting that "break in claim" error. I work about 16 hours a week at a local coffee shop and this never happened before their September update. It's really stressing me out because I depend on those partial benefits to cover rent. Reading through all these comments, it sounds like the only real solution is calling them to get it manually fixed, but the hold times are absolutely brutal. Has anyone had any luck getting through during specific times of day? I'm getting desperate here and might have to try that claimyr service people keep mentioning since I can't afford to miss another week of payments.

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I'm going through the exact same thing! The September update completely broke everything for people working part-time. I've been trying to call for over a week but the hold times are insane. From what I've read here, it seems like claimyr.com is legit - multiple people mentioned it worked for them. At this point I'm willing to try anything because I can't afford to keep missing payments. Let me know if you find anything that works!

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I went through this same situation a few months ago when my hours got reduced at my retail job. Yes, NYS DOL does contact your employer - they send what's called a "Notice of Unemployment Insurance Claim Filed" usually within 3-5 business days of when you file. But honestly, it turned out to be way less stressful than I anticipated. The form they send is pretty straightforward - it just asks your employer to verify basic info like your employment dates, wages, and reason for the hour reduction. Since you're filing for a legitimate reason (reduced hours through no fault of your own), your employer will most likely just confirm that information and send it back. Most HR departments or managers deal with these notices regularly, so it's really just routine paperwork for them. The key is to be completely accurate when you file about why your hours were cut. And definitely make sure you report your part-time wages correctly each week when you certify - that's super important to avoid any overpayment issues later. Don't let worry about the employer notification stop you from getting benefits you're entitled to - the partial unemployment really helped me bridge the gap until things improved.

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Thank you so much for sharing your detailed experience! This is incredibly helpful. I'm in almost the exact same situation - my hours at work got cut pretty drastically and I've been hesitating to file because I was worried about my employer's reaction. It's really reassuring to hear that it's just routine paperwork for most HR departments. I think I've been overthinking this whole thing. You're absolutely right that I shouldn't let fear prevent me from getting help I'm entitled to. I'm going to file this week and make sure I'm super careful about reporting everything accurately. Thanks for the encouragement!

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I totally understand your concern about employer notification - I was in the same boat when my hours at a restaurant got slashed from 30+ hours to just 12 hours a week. Yes, NYS DOL will contact your employer within about a week of filing, but it's really not as scary as it sounds. They send a standard "Notice of Unemployment Insurance Claim Filed" that just asks your employer to verify basic employment info - dates, wages, and reason for the hour reduction. Since you're filing due to legitimate reduced hours (not your fault), your employer will likely just confirm that and return the form. Most businesses get these notices regularly and treat it as routine HR paperwork. The important thing is to be completely honest about your separation reason when filing and to accurately report your part-time earnings every week when certifying. Don't let fear of this notification prevent you from getting financial assistance you're legally entitled to - partial unemployment benefits can really help bridge the gap when you're struggling with reduced income.

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Nick Kravitz

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This is so helpful to hear from someone who went through the exact same thing! My situation sounds really similar - my hours got cut from about 32 hours to around 14 hours a week and I've been really struggling to pay rent and bills. I keep going back and forth on whether to file because I was so worried about what my manager would think, but hearing that it's really just routine paperwork for most businesses makes me feel a lot better about it. You're totally right that I shouldn't let fear stop me from getting help I'm entitled to. I'm definitely going to file this week and just make sure I'm super accurate about everything. Thanks for sharing your experience - it really gives me the confidence I needed!

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This is really helpful information! I had no idea the rates could vary so much based on experience rating. One thing I'm still wondering about - does the size of the company affect these rates at all? Like would a small business with 5 employees pay the same percentage as a large corporation, assuming they have similar layoff histories? Also, is there any way for employees to actually see what rate their employer is paying, or is that confidential business information?

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Zainab Ismail

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Great questions! From what I understand, company size doesn't directly affect the percentage rate - it's really all about that experience rating based on layoff history. A small business and large corporation with identical unemployment claim patterns would pay the same rate. However, larger companies obviously pay more in total dollars since they have more employees. As for seeing your employer's rate, that's typically confidential between the employer and NYS DOL, though some companies might share it internally. You could always ask your HR department - they might be willing to give you a general idea of where your company stands.

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Nia Davis

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One thing that might help clarify this for everyone - the NYS DOL actually publishes an annual rate schedule that breaks down how the experience rating system works. New employers start at that 3.4% rate mentioned earlier, but after they've been in business for a few years and have enough data, their rate gets recalculated based on their "reserve ratio" - basically comparing how much they've paid in versus how much their former employees have claimed. Companies with positive reserve ratios (paid in more than was claimed) get lower rates, while those with negative ratios pay higher rates. It's actually a pretty fair system when you think about it, since it makes the costs directly tied to actual usage.

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This reserve ratio system is fascinating - it's basically like insurance where your premiums are based on your claim history! I'm curious though, for newer businesses that don't have much history yet, how long does it typically take before they move off that starting 3.4% rate? And do seasonal businesses or industries with naturally higher turnover (like hospitality or construction) face any special considerations, or do they just end up paying higher rates due to their business model?

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