Has anyone actually gotten through to a human being at ny unemployment recently? I feel like I'm trying to call into a radio contest or something... just constant busy signals and disconnects.

Had this EXACT same situation happen to me in September! The website showing remaining days after your benefit year ends is basically a cruel joke. I made the mistake of continuing to certify for 2 weeks after my BYE date thinking those 52 remaining days meant something. Big mistake - ended up triggering a review that delayed my new claim by an extra month. Here's what I learned the hard way: File your new claim IMMEDIATELY and stop certifying on the old one. The remaining days display is just a system glitch that NY refuses to fix. Once your benefit year ends on that date, it's done regardless of what the counter says. I eventually got it sorted out but lost about 6 weeks of payments due to the delays. Don't make my mistake - get that new claim filed today if you can!

Look I worked for unemployment before (not anymore thank god lol). Here's the deal - regular UI benefits last 26 weeks from your initial claim date. Extensions might be available depending on the state's unemployment rate. The website won't show your end date clearly, but you can calculate it yourself: find your initial claim date and add 26 weeks. The system sends notice when you're getting close to exhausting benefits but sometimes these get lost. Best way is definitely to call and confirm. Use claimyr.com if you don't want to waste time on hold - we actually recommended it to people when I worked there because the phone lines are so backed up. Keep all your documents and screenshots. The system is old and glitchy, and sometimes info disappears.

Another tip - if you log into your account and go to "View and Maintain Account Information" then click on "Monetary and Issue Summary" it sometimes shows your benefit year dates there. Not always reliable but worth checking. Also your first payment voucher usually has your claim effective date on it, so you can count 26 weeks from there. The whole system is a mess but those are the few places that might actually show useful info without having to call.

This is exactly what I'm going through right now! Been stuck in this same loop for over a week - can't certify online, can't reach anyone by phone. It's so frustrating when you're depending on these benefits and the system just breaks down like this. I'm going to try the 8am calling strategy tomorrow and staying on the line longer like people suggested. Really glad to see Diego got his resolved - gives me hope that persistence will eventually pay off. Thanks everyone for sharing your experiences and tips!

Just want to add another tip that worked for me - if you have multiple phones available (like a cell and landline, or ask family members to help), you can try calling from different numbers simultaneously at 8am. I did this last week and got through on my second phone after about 15 minutes while my first phone was still getting busy signals. Once you're in the queue on one line, you can hang up the others. Also, make sure you have your Social Security number, claim confirmation number, and recent work history ready before you call - they'll ask for all of this to verify your identity and remove the flag. The whole process took about 5 minutes once I actually got an agent on the line.

Just wanted to add that I experienced the same issue this morning around 9am. What finally worked for me was switching to incognito/private browsing mode and trying the mobile version of the site like others mentioned. I think the combination of clearing all stored data and using the mobile interface helped bypass whatever was causing the timeout errors. Got through on my third attempt that way. Hope this helps anyone still struggling!

I'm dealing with the exact same thing right now! Been trying since 10am and keep getting kicked out after entering my credentials. This is my first time having to deal with NY unemployment and I had no idea the system was this unreliable. I'm really worried about missing the deadline - does anyone know what happens if you can't certify by midnight tomorrow due to technical issues on their end? Will they give extensions or do you just lose that week's benefits? This is causing me so much anxiety since I really need these payments to come through on schedule.

I'm in almost the exact same boat - my benefits end December 15th and I start a new job the following week. Reading through all these responses is super reassuring! It sounds like as long as you certify properly for that final week, you should get paid. The key thing I'm taking away is that the end date is inclusive, so the full week gets covered. Definitely going to set that calendar reminder like Alice suggested - can't afford to miss that final payment when transitioning to a new job. Thanks everyone for sharing your experiences!

I just wanted to add my experience since I literally went through this exact scenario last month! My benefits ended on October 20th and I was so worried about that final payment. I certified on Sunday October 21st for the week ending the 20th and got paid without any issues. The key thing is that your benefit year ending date is the LAST day you're eligible, so that entire week gets covered. Just make sure you don't wait too long to certify - I did mine first thing Sunday morning to avoid any potential system glitches. Also, huge congrats on landing the new job! That timing worked out perfectly for you. The peace of mind knowing you'll have that final unemployment payment to bridge the gap to your first paycheck is such a relief.