New York Unemployment

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

honestly the whole system is confusing... i tried to apply when i was in school and they kept asking me weird questions about my availability. took forever to get through to anyone at NYS Department of Labor to explain what they actually wanted

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If you're having trouble reaching NYS Department of Labor by phone, I had success using Claimyr (claimyr.com) to get through to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Made it way easier to get my student status questions answered directly instead of guessing what they wanted.

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Make sure you're ready to accept work that conflicts with your class schedule if they offer it, because that's what 'able and available' means in practice

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That's a really important point Kyle. @caf6077ba93b Aliyah, you should be prepared that if they offer you a full-time job that conflicts with your class schedule, you might have to choose between the job and maintaining your unemployment benefits. The "able and available" requirement is pretty strict - they want to know you'll prioritize work opportunities over school if it comes down to it.

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Oof, cross-state unemployment issues are the worst. Sending you good vibes, OP! 💖

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Thanks, I appreciate it! Gonna need all the good vibes I can get 😅

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I went through this exact same situation about 6 months ago! Here's what worked for me: First, make sure you have all your NJ wage statements and employment records ready. NY unemployment will need your complete work history from NJ. The trick is to file your claim with NY first (since that's where you're living now), then they'll request the wage info from NJ automatically through something called the Interstate Connection Network. You shouldn't have to manually send anything between states - they handle that part. BUT if for some reason that automated system isn't working, you can call NY unemployment and specifically ask them to do an "interstate wage request." They have a process for this. Also, pro tip: when you're on hold, use the callback feature if they have one. Saved me hours of sitting by the phone! Hope this helps - the interstate stuff is confusing but once you get it sorted, it should flow smoothly. Good luck! 🍀

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Just wanted to chime in with another option that's worked well for me - if you have a credit union account, many of them are part of the CO-OP network which means you can use their ATMs fee-free with your unemployment card too. I bank with a local credit union and their ATMs don't charge any fees when I use my NY unemployment debit card. It's worth checking if your bank or credit union participates in any shared ATM networks. Also, some people don't realize you can split transactions - so if you need $100 but the ATM daily limit is $400, you can do one withdrawal and then immediately do another if needed (just make sure you're at a fee-free ATM first!).

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Wow, I had no idea about the credit union thing! That's really good to know. I've been stressing about finding KeyBank ATMs since there aren't many in my area, but there's a credit union branch right near my work. I'll call them tomorrow to see if they're part of that CO-OP network you mentioned. And thanks for the tip about splitting transactions too - I didn't know you could do that. This whole thread has been so helpful, everyone here knows way more than the unemployment office told me when they sent me the card!

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Another helpful tip I discovered - if you need to send money to someone (like paying a friend back or sending money to family), you can use apps like Venmo, Cash App, or Zelle with your unemployment debit card. Just add it as a funding source in the app. This has been super convenient for me when I need to split bills with roommates or pay someone back quickly. Most of these apps don't charge fees for standard transfers, though some might have small fees for instant transfers. Just make sure to keep track of your spending since it's easy to forget about app purchases when checking your card balance later!

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This is such a game changer! I had no idea you could connect these cards to payment apps like that. I've been avoiding using Venmo since I got on unemployment because I thought I'd have to do weird bank transfers first. Being able to just add the card directly is going to make splitting utilities with my roommate so much easier. Do you know if there are any limits on how much you can send through these apps using the unemployment card? I don't want to hit some random restriction when I'm trying to pay my half of rent or something.

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I'm at week 23 and this thread couldn't have come at a better time! Reading everyone's experiences has made it clear that I need to stop procrastinating and start dealing with this NOW instead of waiting until the last minute. The consensus seems pretty clear - don't trust the "automatic" system, keep certifying weekly no matter what, document everything, and actually talk to a human being to confirm your extension eligibility. That claimyr service honestly sounds like a lifesaver given how impossible it seems to be to get through on the regular phone line. What's really frustrating is how the official DOL website and resources are basically useless for getting real answers about this stuff. Thank god for communities like this where people actually share what works! I'm definitely going to try the claimyr callback service this week and start getting my job search documentation way more organized. Better to spend $20 and a little time now than potentially miss rent next month because of a gap in payments. Marilyn, thanks for asking the question we're all stressed about! Hope you get through to someone soon and get your extension approved. This whole situation is stressful enough without having to navigate such a broken system on top of it.

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You're absolutely right about not trusting the "automatic" system! I'm at week 17 and this whole thread has been such a reality check. I was totally planning to just wait and see what happened at week 26, but clearly that would be a huge mistake. The fact that so many people have had issues with gaps in payments is terrifying when you're already struggling financially. Definitely going to try that claimyr service too - seems like everyone who's used it has had success. Thanks for emphasizing the documentation part - I've been way too casual about tracking my job applications but sounds like that could really matter for the extension approval. Good luck getting through to someone this week!

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I'm at week 15 and honestly this whole thread has been both a blessing and a curse - so much helpful info but also realizing how broken this system really is! 😰 The fact that EVERYONE is saying don't trust the automatic extension process is pretty telling. I was totally planning to just coast until week 26 and hope for the best, but clearly that's a recipe for disaster. That claimyr service keeps coming up and at this point I'm convinced it's worth trying. $20 to avoid the phone hell everyone describes sounds like a bargain, especially when missing even one week of payments could mean choosing between rent and groceries. What really gets me is how the DOL website is basically designed to confuse people. Like, why is it so hard to find clear information about something as basic as benefit extensions? It feels like they're hoping we'll just give up and stop claiming. Thanks Marilyn for starting this conversation - you've basically done the research the state should have provided us with! Going to start documenting my job search way better and try to get answers before I hit the panic zone. This community has been more helpful than any official resource I've found! 💪

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Totally feel you on this! I'm at week 12 and this thread has been such a wake-up call. The fact that literally everyone is warning against trusting the "automatic" system tells you everything you need to know about how unreliable it is. I was definitely planning to just wing it until week 26 but now I'm realizing that could be financial suicide 😅 That claimyr service seems like the move - multiple people swearing by it for $20 vs potentially weeks of payment gaps? No brainer. The whole DOL website situation is so frustrating too - it's like they actively don't want us to understand our rights. Thanks for pointing out the documentation thing, I've been super lazy about tracking job applications but clearly need to get organized ASAP!

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Just want to thank everyone in this thread for the clear explanations! I was having the exact same confusion as the OP. I kept checking my payment statements thinking there was an error. Now I understand that the NY tax relief only applies to STATE taxes and only when we file our 2025 tax returns - not the weekly payments. The federal withholding (usually 10%) continues as normal unless we change our settings. I think I'll keep my federal withholding active too since I don't want to deal with a big tax bill next April. Really appreciate this community helping each other figure out these confusing government policies!

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This whole conversation has been so enlightening! I was literally about to call NYSDOL thinking there was some kind of glitch with my account. It's crazy how confusing government announcements can be - they really should have been clearer that the tax relief only applies to state taxes and only shows up when you file your return, not on weekly payments. I'm definitely keeping my federal withholding active too because owing a lump sum at tax time would be rough when you're already unemployed. Thanks everyone for breaking this down in plain English!

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This whole situation is exactly why government communications need to be clearer! The Governor's announcement should have explicitly stated "STATE tax relief only - federal withholding continues unchanged." I spent way too much time thinking my account was messed up. For anyone else just finding this thread: the bottom line is that NY is waiving STATE income tax on unemployment benefits for 2025, but this only shows up as savings when you file your state tax return next year, NOT on your weekly payments. Federal taxes (usually 10%) are completely separate and will continue being withheld unless you change your settings. Thanks to everyone who explained this so clearly!

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