


Ask the community...
Heres a PROTIP for calling ny unemployment: call exactly at 7:59am and start going through the menu options. if you try at 8:00 or later youll be caller number 5000 in line
This works like 70% of the time. I've had to call them way too many times this year 😔
So I just went through this nightmare last month. NONE of the online stuff works for updating direct deposit - it's all fake functionality. What actually worked was calling and saying the magic words "I need to speak to a CLAIMS SPECIALIST about a PAYMENT ISSUE." Don't mention direct deposit to the first person you talk to or they'll just tell you to use the website. Get transferred to claims specialist and THEN explain the direct deposit problem. Took me 7 calls to figure this out.
Thank you! I'll try this exact phrasing next time I call.
Here's what worked for me when I was in the same situation - I contacted my state assemblyman's office. They have special contacts at unemployment and can often get things moving. My waiver had been sitting for months, and within a week of contacting my assemblyman it was suddenly approved. Worth a try!
Thanks for the suggestion! How do I find out who my assemblyman is?
Fun fact: the ny unemployment computer system still runs on COBOL programming from the 1970s. That's why all these weird rules exist and why things break so easily. They literally can't update it without risking the entire system collapsing. So yeah, don't file a new claim while you have an active one - the ancient computer overlords will not be pleased 😂
100% true. There was a whole article about it during covid when the system kept crashing. They had to call retired COBOL programmers to come fix it because nobody programs in that language anymore!
Your boss is probably just following standard procedure for helping employees file during temporary closure. They likely don't realize you're already on unemployment from another job. I'd explain your situation to them and ask if there's any specific documentation they need for their records that doesn't involve you filing a new claim.
Anyone notice that this ALWAYS happens at the end of the month when rent is due? Makes you wonder if it's intentional to reduce how many people they have to pay... 🤔
Nah its not intentional, just crappy timing. Government systems always run their updates/maintenance at month end because that's how their accounting cycles work.
FYI for everyone - I just spoke with someone (finally got through using claimyr.com after days of trying to call myself). They told me they're aware of widespread payment delays and are working to resolve them. The rep specifically said NOT to keep calling as it's overloading their system and making the backlog worse. They said most delayed payments should process within 72 hours.
They were vague but mentioned something about upgrading security measures and payment processing systems. Reading between the lines, sounds like they rushed out some updates that weren't fully tested.
Liam Fitzgerald
For what its worth, I had EXACTLY the same issue with my NY unemployment tax refund. Check was mailed to wrong address even tho I had direct deposit set up. Took 3 months and 20+ calls to finally get it sorted. The IRS is completely overwhelmed still.
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Amara Nnamani
•how did u finally get it sorted? been trying for weeks to fix mine
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Liam Fitzgerald
•Had to do a payment trace through an IRS agent, prove I never received or cashed the check, then wait for them to reissue. Total nightmare but eventually got the money.
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Giovanni Mancini
I've dealt with this disaster too 😤 Not sure if anyone mentioned, but you can also contact your local Taxpayer Advocate Service office for help if you're having financial hardship due to not receiving your refund. They can sometimes move things along faster than regular IRS channels.
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NebulaNinja
•the taxpayer advocate service is also backlogged by like 6 months rn... but worth a try I guess
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Giovanni Mancini
•True but if you can demonstrate actual hardship (like facing eviction, utilities being shut off) they will prioritize. Just have to be persistent and document everything.
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