Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
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- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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Just a quick update on the NY unemployment system in 2025: they've actually improved the online application a lot recently. They now have a specific section for COVID-related claims and backdating requests built right into the regular application process. It asks specifically about illness and other good cause reasons for delayed filing. They've also added a virtual assistant chat function that can answer basic questions while you're filling out the application. It's not perfect, but it's definitely better than a few years ago when the system was constantly crashing. One more tip: if you have any friends or family who can sit with you while you complete the application, that often helps reduce the stress of the process.
That's great to know about the improvements and the COVID section! I'll see if my daughter can come over to help me with the application. She's always helping me with computer stuff. Thank you so much for all this information - I feel much more confident about applying now.
btw my brother had to do this and he just went to the library and the librarian helped him fill it all out for free. might be worth checking if ur local library does this
That's a brilliant idea! There's a library just a few blocks from me. I'll give them a call tomorrow to see if they offer that kind of help. Thank you!
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If the selfie verification is where you're getting stuck, try these exact steps that worked for me: 1. Use a solid color wall as background (white or light blue works best) 2. Make sure light is coming from in front of you, not behind 3. Remove glasses, hats, or anything on your face 4. Hold your phone at eye level (not looking down at it) 5. Move slowly when following the prompts Also, their system sometimes has maintenance periods late at night, so try during business hours if possible.
These are really helpful specific tips! I'll definitely try again with better lighting and a plain background. I was doing it with my window behind me which probably created shadows on my face.
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UPDATE: I used the Claimyr service someone recommended below and finally got through to an agent! They confirmed I was missed in the April cycle due to a processing backlog but have now manually added me to receive payment on April 29th. They said this happens sometimes with eligibility determinations that come through right after a payment cycle. SUCH a relief to have an actual date now!
nice! glad it worked out for you
Make sure you SAVE that agent's information and the confirmation number for the call!!! I've had them tell me things were fixed before and then nothing happened!
Good advice about saving the confirmation number. For everyone's reference, the current NY unemployment CTC payment schedule for 2025 is: - January 15th - February 19th (delayed due to President's Day) - March 18th - April 29th (delayed due to tax filing deadline) - May 20th - June 17th - July 15th If your eligibility is determined within 14 days before any of these dates, you might be rolled to the next cycle unless you specifically contact them to request inclusion in the current cycle.
this is super helpful, saving this info!
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Just to add some factual information that might help others: The backpay process for NY unemployment in 2025 involves several steps: 1. Filing the TC-12.3 form (Request for Retroactive Payment) 2. Assignment to a specialized backpay processor (not a regular claims examiner) 3. Review of your work and earnings history for the backpay period 4. Determination of eligibility for each week claimed 5. Processing of payments if approved The official timeframe is 10-15 business days, but in reality, it often takes 3-6 weeks. The key is making sure step #1 and #2 actually happen. Many claims get stuck because the form is filled out but never properly submitted into the processing queue. One tip: When you call, ask them for a "confirmation number" for your TC-12.3 submission. If they can't provide one, the form probably wasn't properly submitted.
This is so helpful, thank you! I definitely wasn't given any confirmation number. I'll specifically ask for one when I call back.
Just as a follow up - did you ever get this resolved? I'm curious whether you had to call back multiple times or if they actually processed your backpay claim after that first call where they completed the TC-12.3.
I actually just called back today after checking my message center and finding no confirmation as you suggested. Had to wait almost 2 hours, but finally got through to someone who admitted the form was still sitting in a pending status. They said they've submitted it "for real this time" and gave me a confirmation number (finally!). They said I should get a message in my portal within 48 hours and then the review process would take about 2-3 weeks. Fingers crossed this time it actually happens!
Aisha Mahmood
I'm so worried this is going to happen to me too...I'm about to reapply next week when my benefit year ends. Reading this is making me panic. What if I can't pay my rent? Did you try going to the actual unemployment office in person? I'm wondering if that might be better than calling?
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Sean Flanagan
•Most NY unemployment offices don't handle claims in person anymore - they'll just direct you to use the phone system or website. The exception is if you have a scheduled appointment or attend during specific limited hours for claim assistance. Check the NYSDOL website for locations that offer in-person services and what their hours are. Not all locations offer these services, especially since the 2024 restructuring.
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Ethan Clark
Just wanted to share what finally worked for me last month. After trying everything, including that Claimyr service someone mentioned (which did get me through but the agent couldn't help with my specific issue), what ACTUALLY fixed my problem was emailing my state senator's office. They have staff dedicated to helping constituents with unemployment issues. I emailed on a Monday explaining my situation, got a response Tuesday asking for details, and by Friday I got a call from a supervisor at NYSDOL who fixed everything. My benefits were in my account the following Wednesday including all my back pay. Don't give up!
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Anastasia Kozlov
•This is great advice, thank you! I never thought about contacting my state senator. Do you just use the contact form on their website? Did you need to provide specific documentation when you reached out to them?
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Ethan Clark
•Yes, I used the contact form on my senator's website. When they responded, they asked for: - My full name and address (to verify I'm in their district) - Last 4 of SSN - NY.gov ID (not password) - Date of initial application - Brief description of the issue They have a signed release form they'll send you that authorizes them to inquire about your case. The whole process was surprisingly efficient compared to dealing with NYSDOL directly!
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