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I work with unemployment claims professionally, and this is unfortunately a common issue. Here's the official process: 1. You must update your address in your NYSDOL account first 2. Then file the specific address change form (DC-4725) 3. Changes process every Sunday night in batch updates 4. KeyBank receives updates within 2-3 business days after that Total time should be about 5-7 business days IF everything is done correctly. If it's been longer than that, the error is likely that: (1) the form wasn't properly submitted, or (2) there's a mismatch in your identifying information between systems. My recommendation is to call NYSDOL directly and ask them to verify the address change was properly processed AND transmitted to KeyBank.
This is exactly right. I forgot to mention the Sunday batch processing part. That's why my update took 10 days - I submitted the form on a Monday so I had to wait almost a full week before it was even processed in the first batch run.
UPDATE: I finally got this resolved! I tried Claimyr to get through to NYSDOL (it actually worked!) and the agent confirmed I had never submitted the correct form. I had only updated my profile address but not filled out the specific DC-4725 form for banking info changes. The agent helped me submit it properly while on the phone. They also placed a note on my account and did some kind of manual sync with KeyBank. My new card should arrive within 7-10 business days. Thanks everyone for your help!
Great news! Glad you got it resolved. The system is incredibly confusing!
Thanks for updating! It's always helpful to hear when someone finds a solution. Hope your card arrives quickly!
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UPDATE: I finally got through to someone! Used that Claimyr service and got a callback in about 30 minutes. The agent confirmed what everyone here said - April payments are always half because of tax adjustment. She helped me apply for the Hardship Acceleration which might get me the other half sooner, but it's not guaranteed. She also helped me find the payment schedule on the website so I can plan better for next time. Thanks everyone for your help! This forum saved my sanity today.
Glad you got through! For future reference, you can also set calendar reminders for these quarterly adjustments. The full 2025 CTC schedule for NY unemployment recipients is:\n- January: Full payment\n- April: Half payment (tax adjustment)\n- July: Full payment\n- October: Full payment\n\nBookmark the payment schedule page in your account to easily check it throughout the year.
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One more important thing: When you do connect with a claims specialist, ask them specifically for "retroactive payment release due to workshop compliance" - using the correct terminology can help ensure they process your request properly. Also request a confirmation number for the back payments being released and write it down. This gives you documentation if there are any further delays.
This is really helpful advice - I'll definitely use those exact words and ask for a confirmation number. I really appreciate everyone's help here!
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UPDATE: It's been 5 days and nothing yet. Called again today and waited 1.5 hours to speak to someone. They said my backpay was "in process" and that I should see it "soon" but wouldn't give me an exact timeline. Frustrating, but at least it's supposedly moving forward. Will keep updating.
OMG same EXACT thing happened to me!!! They keep saying "in process" or "in the queue" but won't give a date. It's been 8 days since I was promised "3-5 days" for payment. This is INSANE!
FINAL UPDATE: Just wanted to close the loop on this. My backpay finally came through today - 9 days after speaking with the specialist (not the 3 days promised). It came as two separate deposits a few hours apart. So for anyone still waiting - it does eventually happen, but be prepared for longer timeframes than what they tell you. Don't give up!
CONGRATS!!! This gives me hope! I'm on day 11 of waiting. Did you do anything special to make it happen or just wait?
Just waited, though I did call twice during that time to check status. Not sure if that helped or not. Fingers crossed yours comes soon!
Santiago Martinez
glad u found it! btw if anyone else reading this needs help i had same problem last month, the 1099g is under "unemployment services" then click on "get your 1099g form" NOT in the regular message place
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Maria Gonzalez
I had the same question last week! Found mine but was confused because the amount seemed wrong. Turns out they don't withhold taxes automatically anymore unless you specifically asked for it, so now I owe a bunch at tax time. Check if yours looks right!
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Elijah Brown
•That's an important point. For anyone reading this thread later - you can elect to have 10% federal tax withheld from your NY unemployment benefits, but you need to specifically request this option. For 2025 benefits, you can update your withholding preferences in your online account under "Payment Options." This can save you from owing a large sum when you file next year.
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