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UPDATE: My payment finally hit my KeyBank card! Showed up at 5:22pm. Thanks everyone for your help and suggestions. Seems like there were just delays in the system today.
For future reference, if anyone is experiencing delays with their KeyBank card deposits, here are some steps you can take: 1. Check your payment history on the NY unemployment website to confirm the payment was processed 2. Use both the app AND website to check for pending deposits (sometimes they show different information) 3. Call the automated payment line at 888-581-5812 to verify payment status 4. If you need to speak with an agent urgently, consider using Claimyr.com to get connected faster 5. Wait until end of business day before panicking - same-day delays are common The NY unemployment system processes thousands of payments daily, and occasional delays do happen. As long as your certification was approved and payment shows as processed, the money will arrive.
This whole thing reminds me of when I was claiming unemployment back in 2023 and Chase bank kept holding my deposits for 3 days for "verification" every single week. I had to go into a branch and raise hell to get them to stop doing it. These banks just don't care about people who are struggling!
Update from NYSDOL: They've confirmed with ACH processors that all delayed transactions have now been released to banks. If you haven't received your payment yet, it should appear in your account by midnight tonight. If you don't see it by tomorrow morning, contact your bank first, then NYSDOL if the bank claims they haven't received it.
Just a friendly reminder that if you have questions about other government assistance programs that might be available while you're receiving unemployment benefits, you can check the NY.gov website for comprehensive information about complementary services.
ok but can we still post about problems with the unemployment website or is that considered off topic??? sometimes i need help figuring out which buttons to click
Edward McBride
That's awesome news!! So glad you got it fixed. But seriously, they need to fix their garbage system. Nobody should have to jump through all these hoops just to get benefits they're entitled to!!
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Liam Duke
Great news! For anyone else reading this thread with similar issues - notice how effective it was to specifically request a Tier 2 specialist who has database restoration permissions. Regular representatives often don't have the system access needed to fix these kinds of technical glitches. Always be polite but persistent about speaking with someone with higher-level system access.
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