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Hey there, I actually work in HR and deal with unemployment claims all the time. Here's what's happening: when a business closes and the owner isn't responding to DEO's requests for information, your claim gets flagged for manual review (adjudication). The good news is that Florida law has a "non-response default" provision - if the employer doesn't respond to DEO's inquiries within a certain timeframe, they have to process your claim based solely on your information. You need to get through to a DEO agent and specifically request that they note your file with "employer non-responsive due to business closure" and ask for escalation to an adjudicator. Also ask them to check if your former employer's DEO account is inactive, which would further support your case. In the meantime, gather any evidence of the closure - pictures of the closed location, news articles, social media announcements, final pay stubs, or statements from coworkers. You can upload these to your CONNECT account under "Documentation.
Yes! Used Claimyr yesterday and finally got through to DEO after weeks of trying. The agent escalated my case to an adjudicator after I explained the business closure situation. They said I should see movement within 7-10 days. I'll update when I hear more, but at least there's progress! Thanks for all the helpful advice everyone.
Quick update - I just saw your comment about not seeing anything in your CONNECT inbox. That could actually be part of the problem. Sometimes the DEO system glitches and doesn't display messages even though they're in the system. When you finally reach a representative, ask them specifically to check if there are any pending fact-finding questionnaires or requests for information assigned to your account that aren't visible to you. Also, make sure you're still claiming weeks even while waiting for this to resolve! Many people stop claiming thinking there's no point since they're not getting paid, but once the issue is fixed, they can only pay you for properly claimed weeks.
Just wanted to follow up - were you able to get through to anyone? The Claimyr service I mentioned earlier helped me connect within 35 minutes today when I needed to ask about a new issue. The DEO agent was able to see exactly what was holding up my claim - turned out to be something completely different than what I thought. Hope you get answers soon!
I actually tried the Claimyr service this morning! Got through to someone in about 50 minutes. The agent told me my account had been flagged for "income verification" because I had reported some small gig work on one of my weekly claims. They said they've cleared the flag and my payments should resume within 3-5 business days. SUCH a relief! Worth every penny to finally get an actual explanation.
im pretty sure if you miss answering any questions they wont process your payment. happened to my roommate. he had to call DEO and they fixed it for him but took like 3 weeks to get paid
Based on what you mentioned about reporting self-employment income, that's almost certainly why your payment is pending. DEO automatically flags claims with reported income for verification. They want to make sure you're reporting the correct amount and that you're still eligible for partial benefits. This is actually a good sign that you're doing things correctly - it's better to accurately report income and have a temporary delay than to not report it and potentially face an overpayment issue later. These income verifications usually resolve within 5-10 business days without you needing to do anything. If it goes longer than two weeks, then it might be worth contacting them directly to check on status.
The Naples office won't be able to help with claim-specific issues - they can only provide general information. All claim adjustments have to go through the main DEO claims department. Your local CareerSource office might be able to escalate issues though - they have special liaison contacts at DEO.
I just wanted to follow up on this - the changing payment amounts issue is actually a known system problem DEO is working on fixing. I was at a CareerSource office yesterday and overheard a DEO representative telling someone that their IT department identified a bug affecting certain claims filed between March-May. The bug occurs when the system applies income deductions incorrectly. If you're experiencing this, they recommend: 1. Document all payment amounts received 2. File a formal appeal for each incorrect payment (this puts it in a different processing queue) 3. Submit all appeals together with a cover letter explaining the pattern 4. Request retroactive adjustment of all affected payments For the backpay issue, they're currently about 90-120 days behind on processing those requests, so you should hear something within the next 30 days hopefully.
Yara Campbell
i think home health aides and caregivers should be REGULAR EMPLOYEES not 1099 anyway!!! your probly misclassified which is illegal. my friend got backpay when her agency got in truble for this
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Tony Brooks
•This is actually a great point. The IRS and Department of Labor have been cracking down on worker misclassification. Home health and caregiving positions almost always meet the criteria for W-2 employment, not independent contractors. The company might be using 1099s to avoid paying employment taxes and benefits.
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Isaac Wright
One more tip - when you file, under "reason for separation" select "temporary layoff" or "reduction in hours" rather than "quit" or "fired." This accurately reflects your situation as a temporary work gap with a planned return date. Also, be prepared that if approved, you'll still need to complete five work search activities per week unless they specifically exempt you due to the temporary nature of your layoff with a return date. Document all applications, contacts with employers, etc. while you're waiting for July 1st. Best of luck and let us know how it goes!
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Jade Lopez
•Update: I submitted my application and selected "temporary layoff" as suggested. They've scheduled a phone interview for next week to discuss my employment situation. I've gathered my 1099s, payment records, and a letter from the agency explaining the temporary funding gap. Fingers crossed! Thanks everyone for your help!
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