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So typical of DEO to have these ridiculous system errors! I swear CONNECT is the most broken government website I've ever used. During my claim last year, it would randomly log me out mid-certification, make me re-verify my identity for NO reason, and once it even showed my claim as "monetarily ineligible" when I'd already been receiving payments for MONTHS! I called for three weeks straight trying to get that fixed. The whole system needs to be completely replaced, not just "updated.
happened to me 2......such a disaster
Thank you everyone for the helpful feedback! I'm definitely going to ignore that PUA prompt. I was able to get through to DEO this morning using that Claimyr service someone recommended, and the agent confirmed it's just a system glitch. She put a note in my file about the error and told me to ignore any PUA-related screens or messages. She also checked if I qualify for any other benefits now that my regular RA is exhausted, but unfortunately I don't at this time. At least the issue is resolved and I won't accidentally apply for something that doesn't exist!
Glad you got it sorted out! Make sure to keep applying for jobs and documenting your work search efforts. If your situation changes, you may qualify for a new claim in the future.
They paid me retroactively for all weeks from when I first applied. It came out to about $870 extra and took about 5 days after the determination was updated. Just a heads up though - when they make the adjustment, your payment status might show "on hold" for a few days. Don't panic, that's normal during recalculation.
You have 20 calendar days from the date on your monetary determination letter to request reconsideration. After that, it gets much more complicated, so don't delay! As far as documentation options, DEO accepts: - Tax documents (1099, W-2, Schedule C) - Bank statements with deposits highlighted - Signed letter from the employer confirming dates and wages - Pay stubs (which you don't have) - Contracts showing agreed payment terms - IRS wage transcripts Just make sure when you submit the reconsideration form (DEO-UCB-13) that you clearly state which quarters the missing wages should be applied to. This helps them process faster.
UPDATE: I just went through this process with a client last week (I help people navigate unemployment issues). The current protocol for changing answers on your initial application requires: 1. A verbal request to a claims examiner (not regular agent) 2. A follow-up written statement explaining the error (they'll provide a secure upload link) 3. Documentation of your work search efforts showing you're looking for full-time positions The good news is they're processing these requests faster now - about 10-14 days instead of months. The key is getting to a claims examiner ASAP before a determination is made.
This is incredibly helpful information! I'm going to try the Claimyr service tomorrow morning to see if I can get through to a claims examiner. Thank you all so much for the advice - I was completely lost on how to fix this!
UPDATE: I finally got through to DEO this morning! Used the Claimyr service after trying for hours yesterday with no luck. The claims examiner I spoke with was actually very helpful and said this happens ALL THE TIME with teachers. She submitted a request to modify my application and gave me a confirmation number. She said it should be processed within 7-10 business days, and in the meantime, I should continue claiming weeks and doing all 5 work searches. She also mentioned I should upload a written statement explaining that I misunderstood the question and am available for full-time work, which I did right after the call. Thank you all for your advice - I would have been completely lost without it!
This reminds me of last year when they suddenly stopped my payments because they claimed I didn't submit my work searches but I definitely did. Took 3 months to fix and I nearly lost my apartment. The DEO system is so broken. I switched to direct deposit instead of the Way2Go card and that seemed to help with getting payments faster once they started again.
EXACTLY! They always have some excuse! My work searches disappeared from the system twice and I had to reupload everything. They don't care about us at all!
UPDATE: I just received an email from DEO about the payment delays. They confirmed they're processing backpayments in batches and everyone should be caught up by June 30th. They apologized for the delay and confirmed no additional action is needed from claimants. Just wanted to share this official confirmation with everyone.
Andre Rousseau
Quick update on what's been happening with retroactive payments in Florida: DEO announced last month they're processing backdating requests in batches based on filing date. If your request was submitted in January, you're likely in the batch scheduled for processing in mid-April. They're severely understaffed in the department that handles backdating. One thing that might help - check your CONNECT inbox daily. Often they'll send a fact-finding questionnaire about your backdating request without any notification. If you miss responding to this within 7 days, they automatically deny the request and you have to start over.
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Mateo Perez
•That explains a lot! I haven't been checking my CONNECT inbox regularly - only my email. Going to log in right now to make sure I haven't missed anything. Thank you for this information about the batching process too - gives me some timeline to work with rather than just waiting indefinitely.
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Aisha Rahman
btw dont bother with the contact form on the DEO website. complete blackhole - ive sent like 9 messages there about my backdating issue and never got ONE single response. total waste of time!!!
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