I'm in the same boat, OP. Filed 3 weeks ago, still showing $0. This whole process is so frustrating. Let us know if you make any progress!

I went through this exact same situation last year! Turns out EDD was using the wrong quarters for my base period calculation. What helped me was gathering all my pay stubs and W-2s from the most recent quarters before I filed, then submitting a request for them to recalculate using the alternate base period. It took about 4-6 weeks, but they eventually corrected it and I got backpay for all the weeks I should have been receiving benefits. Don't let them discourage you - if you earned good money recently, you're likely entitled to benefits. Document everything and keep following up!

Great to hear you got it sorted out! For future reference, you can also contact EDD to temporarily disable 2FA if you lose your phone - they can switch it back to email verification or remove it entirely until you get a new device. Might save you some stress next time something like this happens. Hope you get your new phone soon!

Just want to add that if you ever run into issues with the automated Tele-Cert system (like it hanging up or not recognizing your info), don't panic! Sometimes the system gets overloaded during peak times. I've found that calling late at night or very early morning (like 2-6 AM) tends to work better since fewer people are using it then. Also, speak clearly and pause between entering numbers - the system can be finicky about timing. Glad you got your certification done!

Quick question - does anyone know if you can backdate a claim? I lost my job a few weeks ago but I've been putting off filing because I thought I'd find something new quickly.

Hey Isabella! I just went through this process a few months ago, so it's still fresh in my mind. One thing I wish someone had told me - make sure you file your claim as soon as possible after your last day of work. There's usually a one-week waiting period before benefits kick in, so the sooner you file, the sooner that clock starts ticking. Also, when they ask for your work history, be as detailed as possible with dates and wages. It'll help speed up the process and avoid any delays later. You got this! 💪

Here's a comprehensive guide to certifying for benefits that might help: • Always certify on time, even if you have issues. You can always correct later. • Report ALL income, including cash jobs or gig work. • Be honest about your work search efforts. It's better to report less than lie. • If you're not sure about a question, call EDD or check their FAQ before answering. • Save a copy of your certification (screenshot or print) for your records. • If you make a mistake, contact EDD immediately to correct it. • Remember, you must be able and available for work to receive benefits. • If your claim is pending for more than 2 weeks, try to contact EDD. Hope this helps! Let me know if you have any specific questions.

@Reina Salazar I've been through this exact same frustration! One thing that really helped me was creating a simple checklist before I start certifying each time. I write down: 1. All work I did (even if unpaid yet) with gross amounts 2. Any job applications or interviews from the past 2 weeks 3. Double-check I'm marking "yes" for able/available to work Also, if the website is being glitchy, try clearing your browser cache or switching to incognito mode. Sometimes that fixes the submission issues. The mobile app can be hit or miss, but it's worth trying as a backup. Don't stress too much - we've all made mistakes with these forms. The important thing is being honest and reaching out (like you're doing now) when you're unsure. You've got this! 💪

Whatever you do DO NOT SPEND THAT MONEY!! I had something similar happen (different glitch but same result), spent the money, then had to repay it all at once when they discovered the overpayment 3 months later. It was a nightmare! Just set it aside and consider it not yours.

I work as a benefits advisor and see this exact scenario regularly - you're handling this perfectly by being proactive! The UI Online system has had this specific bug since their January update where the earnings input fields don't populate correctly when transitioning from unemployment to employment mid-certification period. A few additional tips: When you do get through to EDD (and you will eventually), ask them to add a note to your file about the technical glitch so future reps can see your good faith effort. Also, if they set up a repayment plan, you can usually request to have it spread over 12 months instead of 6 if that works better for your budget. The fact that you tried multiple times to enter your earnings and have documentation of selecting "worked and earned money" shows clear intent to comply - this definitely won't be considered fraud. Keep us updated on how the resolution goes! Your experience will help others who encounter this same glitch.