


Ask the community...
UPDATE: Just wanted to let everyone know I received my decision letter today! So it took exactly 8 days after the hearing. I WON MY APPEAL! The judge agreed that the working conditions were unsuitable. Now I'm just waiting for the payments to be processed. Thank you all for your help and support during this stressful time!
CONGRATS!!! So happy for you! The relief must be incredible. Now just keep an eye on your UI Online account for those pending payments to switch to paid!
Congratulations Logan! That's fantastic news! 🎉 Your case really shows how important it is to document everything - those text messages proving you gave notice made all the difference. I'm currently waiting for my own appeal decision (had my hearing 2 weeks ago for a similar situation) and your timeline gives me hope. Just wanted to add for anyone else reading - make sure you keep certifying for benefits while waiting for the payments to process. I made the mistake of stopping during my first appeal thinking it was automatic, and it delayed everything even more. Thanks for updating us with the good news!
That's such great advice about continuing to certify! I almost made that same mistake - thankfully someone on here warned me early on. Two weeks isn't too bad of a wait, hopefully you'll hear something soon! It really does make such a difference having proper documentation. I was lucky my manager was texting instead of just talking in person. Fingers crossed for your appeal! 🤞
my friend had a interview last month and got approved but her money still says pending after 3 weeks!!!! she calls and calls and cant get thru so now shes stressing abut rent. the whole system is broken i swear
That's exactly what happened to me! The interview went fine but then payments stayed pending. I had to keep calling. Eventually used Claimyr to get through and the rep fixed it in 5 minutes. Apparently there's some kind of secondary review that can hold things up even after approval.
Good luck with your interview on 9/28! I went through this exact same thing a few months ago. Everyone's right that you'll get backdated to your filing date (9/11) once approved. Just want to add - make sure you have all your documents ready for the interview: separation letter, pay stubs, ID, etc. The interview itself is usually pretty straightforward for layoffs. They'll ask about your work history, why you left, and verify you're actively looking for work. Since you were laid off due to company restructuring, you should be fine. The whole process is stressful but you're almost there!
Thank you so much for the encouragement and detailed info! I do have all my documents ready - the separation letter, last few pay stubs, and my ID. It's reassuring to hear from someone who went through the same thing. I'm trying to stay optimistic that it'll go smoothly since it was clearly a layoff situation. This whole process has been so overwhelming as a first-timer, but hearing everyone's experiences really helps calm my nerves!
Wait I'm confused about something... when you say you kept applying for jobs while at the marketing place, were you still collecting unemployment during those 3 months you were working? Because if you were working full-time AND collecting UI that would explain the overpayment.
No no, I stopped certifying for UI as soon as I started the job. But the letter says there was an "income reporting discrepancy" for some weeks. I think it's because I had some commission payments that came in later, and I might have reported them in the wrong certification weeks. I've requested my complete payment history to figure out exactly what happened.
I'm dealing with something similar right now - got an overpayment notice last month with what felt like an impossible deadline. The stress is real, but it sounds like you've done everything right by responding through multiple channels! One thing that really helped me was calling the EDD overpayment unit directly (not the main UI number) at (916) 464-3502. They have slightly different hours and sometimes you can actually get through. When I finally reached someone, they were able to confirm they received my response and walked me through the payment plan options over the phone. Also, since you mentioned commission payments - that's super common for overpayments! The EDD system gets confused when earnings don't align perfectly with the weeks you report them. When you get your payment history, look for any weeks where your reported earnings don't match what your employer reported to them. You might have a strong case for an appeal if it was just a timing/reporting issue rather than actual fraud. Hang in there - this community has been a lifesaver for navigating EDD chaos!
Thank you so much for that direct number! I'm going to try calling them tomorrow to confirm they received all my responses. The commission payment issue is exactly what I think happened - I had some delayed commission checks that I wasn't sure how to report properly. It's such a relief to hear from others who've been through similar situations and came out okay. This community really is amazing for EDD support!
To directly answer your question: No, being able to certify is NOT confirmation that your claim is approved. Here's what typically happens with a regular UI claim: 1. You file your initial claim 2. EDD reviews your eligibility (work history, reason for separation, identity, etc.) 3. You receive an award letter stating whether you're approved and your weekly benefit amount 4. You begin certifying for benefits 5. Payments are issued if your certifications are approved However, EDD sometimes allows certification before final approval, especially during high-volume periods. This can be confusing because it makes people think everything is proceeding normally. I definitely recommend contacting EDD to check your claim status if you haven't received any notification about your claim being approved.
Finally got through today after trying for 2 days! Turned out there was a verification issue with my employment history that they never notified me about. They're sending me a questionnaire I need to complete. Rep said I should continue certifying even though payments won't process until this is resolved. At least now I know what's happening instead of being in limbo!
@AstroAlpha That's great that you finally got through! At least now you know what's going on. How long did they say the questionnaire process usually takes? I'm probably going to have to deal with something similar since I'm also not getting any updates after certifying.
Keisha Brown
UPDATE: I just got through on the website (10:45pm). Seems like they've fixed whatever was causing the outage. Try certifying now before everyone else realizes it's working!
0 coins
Javier Morales
•still not working for me :( just keeps loading forever then gives error
0 coins
Amina Toure
•The system may be gradually coming back online for different users. If you're still experiencing issues, continue trying periodically through the night and early morning. The load should decrease significantly after midnight.
0 coins
Sofía Rodríguez
I'm dealing with the exact same issue! Been locked out since Sunday trying to certify. This is so frustrating because I have bills coming up too. I tried calling the phone line multiple times but it just disconnects after the "high volume" message. Really hoping this gets resolved soon - it's stressful enough being unemployed without having to worry about technical issues preventing us from getting our benefits. Has anyone had luck with the mobile app or is that down too?
0 coins
Freya Larsen
•The mobile app has been having the same issues as the website - they use the same backend system. I tried it yesterday and got the same error messages. Based on what others are saying here, it sounds like the system is slowly coming back online for some people. @Keisha Brown mentioned getting through around 10:45pm, so maybe try again during off-peak hours like really late at night or very early morning when fewer people are online. Don t'stress too much about the deadline - from what I ve'read, EDD extends certification windows when there are widespread technical problems like this.
0 coins