I've been dealing with the same callback nightmare for the past 3 weeks! Scheduled two different callbacks and got absolutely nothing. The first one was supposed to come within 5 business days - that was 21 days ago. The second callback was scheduled after I waited on hold for 2 hours just to get to the callback scheduling system, and that was 8 days ago with no call. At this point I'm convinced the callback system is just a way to get us to stop calling. I'm going to try some of the manual calling strategies mentioned here, but honestly considering paying for one of those services too since I can't keep missing work to sit by the phone waiting for a call that will never come. This whole system is completely broken and it's affecting real people's lives!

The callback system is absolutely useless - I've been waiting 16 days now after being told 3-5 business days. At this point I'm convinced it's designed to make us give up rather than actually help. Reading through all these experiences, it's clear this isn't just bad luck but a systematic failure. I'm going to start calling manually tomorrow using the timing tips people shared (Wednesday 2-4pm, avoid lunch hour) and if that doesn't work within a few days, I'll probably try Claimyr too. We shouldn't have to pay for services that our tax dollars are supposed to fund, but when you're facing eviction or can't buy groceries, sometimes you don't have a choice. Thanks everyone for sharing your experiences - at least now I know I'm not alone in this nightmare!

Hey OP, if you're still stuck, DM me. I'm bilingual and might be able to help you out or at least practice what you want to say in English.

Another option is to look for a local community organization or library that offers translation services or has bilingual volunteers who can help you make the call. Many cities have immigrant resource centers that provide this kind of assistance for free. You could also try calling during off-peak hours (early morning or late evening) when wait times might be shorter and you have more patience to work through any language barriers. ¡Buena suerte!

For the card activation issue, try calling Bank of America's EDD customer service line directly at 1-866-692-9374. They can help troubleshoot activation problems and may need to verify your identity over the phone. As for the dispute process, it typically takes 10-45 business days depending on the complexity of the fraudulent transactions. Make sure to keep all documentation and follow up if you don't hear back within their stated timeframe. You can also check the status of your disputes through BOA's online banking or mobile app.

I went through something similar last year! A few additional tips that helped me: 1) When you call BOA at that number Clarissa mentioned, have your SSN and the last 4 digits of your old stolen card ready - they use that to verify you're the account holder. 2) If the first rep can't help with activation, politely ask to be transferred to the EDD card specialist department. 3) For the dispute timeline, BOA usually sends you a letter within 5-10 business days acknowledging your dispute, then provisional credit often appears within 2-3 business days while they investigate. The full investigation can take up to 45 days like Clarissa said, but you should have access to those funds during the investigation. 4) Make sure to check that your new card is linked to the same EDD account - sometimes there can be a disconnect that prevents activation. Hope this helps and you get it sorted out quickly!

I had a similar issue a few months back where my certification was stuck on pending for over a week. Turns out there was an issue with how I reported some part-time work I had done. The EDD system automatically flags certain responses for manual review, which is probably what happened to you since you mentioned being sick and not looking for work that week. The frustrating part is that these manual reviews can take anywhere from a few days to several weeks depending on their current workload. In my case, once I finally got through to someone on the phone, they were able to resolve it in about 10 minutes and release all my pending payments at once. One tip for calling - try calling right at 8:00 AM when they open. I found I had better luck getting through first thing in the morning rather than later in the day when the lines get even more jammed up.

I'm dealing with the exact same issue right now - certified last Sunday and still pending after 6 days. Reading through everyone's experiences here, it sounds like calling EDD is really the only way to get it resolved quickly. I've been putting it off because I know how hard it is to get through, but seeing that most people got it fixed immediately once they actually talked to someone gives me hope. Going to try the 8 AM strategy tomorrow. Thanks everyone for sharing your experiences - it's really helpful to know I'm not alone in this!

Yes! Turns out there was an identity verification flag on my account even though I had completed the ID.me process. The representative said sometimes there's a disconnect between the ID.me system and the EDD database. She was able to manually verify my identity and remove the flag. She also suggested I check my spam folder regularly because apparently they had sent me an email about this that I never saw!

Congratulations on getting through, Rachel! Your success story gives me hope. I've been dealing with the same pending status issue for over a month now. Based on what you shared about the ID.me disconnect, I'm wondering if that might be my problem too. Did the representative give you any way to check if there are similar flags on an account before calling? I want to be prepared when I finally get through to someone. Also, thanks to everyone who shared the phone number and timing tips - I'm going to try the 8:01am strategy tomorrow!