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To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI
I've been in a similar situation - it's incredibly frustrating when you need to get important verified and can't reach anyone. Have you tried calling right when they open at 8 AM? That seems to be when the queue is shortest. Also, make sure you're calling the right number for your specific issue - sometimes the general line gets overloaded but specialty lines (like for appeals or technical issues) might have shorter wait times. Don't give up, and definitely reach out to support about that callback issue!
@Juan Moreno Thanks for the helpful tips! I m'also dealing with EDD callback issues and hadn t'thought about trying the specialty lines. Do you happen to know which specific numbers work best for document verification? I ve'been stuck in the same loop as the original poster and could really use any additional advice on getting through to someone who can actually help with pending claims.
Just wanted to add my experience for anyone else who might be in this situation - I was in the exact same boat a few months ago, panicking that I'd missed EDD calls from unknown numbers. Turns out they hadn't called me yet either! The key thing I learned is that EDD is actually required to document their contact attempts in your UI Online account, so if there's no record there of a missed call, you're probably still waiting for your scheduled time. One tip that really helped me: I temporarily changed my voicemail greeting to say "Hi, you've reached [full name], please leave a detailed message and I'll call you back" - this way if EDD did call and I missed it, they'd know they had the right number and hopefully leave a proper voicemail. Also, during your interview window, consider having a backup phone available (like a family member's) in case your primary phone has issues. The stress of potentially missing that call is real, but you're being proactive by preparing now!
This is such great advice about updating the voicemail greeting! I wish I had thought of that earlier. The backup phone idea is brilliant too - I'm definitely going to ask my roommate if I can borrow theirs as backup during my interview time slot on Tuesday. You're so right about the stress being real - I've been losing sleep over this for weeks thinking I might have already missed my chance. It's really comforting to know that the UI Online documentation requirement means I can trust that system to tell me if they've actually tried to reach me. Thanks for sharing your experience and these practical tips!
I went through this exact same panic a few weeks ago! The waiting period for EDD interviews has been really unpredictable lately - some people get called within the 2-3 week timeframe, others wait 4-5 weeks. Since you haven't gotten any notification in your UI Online about a missed call, you're probably still in the queue. One thing that helped ease my anxiety was setting up a simple system: I put my phone on the loudest ring setting during business hours and kept it with me at all times. I also wrote down a little script of key info (SSN, last employer details, separation reason) and taped it next to my phone so I'd have everything ready if they called unexpectedly. The unknown number thing is definitely their standard practice - it's frustrating but that's just how their system works. You're smart to start answering those calls now. Most spam calls hang up quickly if you answer, so you'll know pretty fast if it's legitimate or not. Hang in there, sounds like your interview notification is probably coming soon!
I had this exact same issue! What finally worked for me was going to the "History" tab and then clicking on "State Disability Insurance" instead of the regular unemployment section. The disability statements are in a completely separate area from the regular UI benefits. Also, try switching between the "Summary" and "Detailed" views - sometimes the download links only show up in one of them. It took me forever to figure this out because they don't make it obvious at all 🤦♀️
Oh wow, thank you so much for this tip! I never would have thought to look in the State Disability Insurance section separately. I've been searching in the regular unemployment area this whole time. Going to try this right now - fingers crossed! 🤞
Just wanted to chime in as someone who went through this exact same headache a few months ago! The EDD system is honestly so confusing with how they organize everything. I ended up having to call multiple times before I finally got someone who could walk me through where to find my disability docs. One thing that helped me was taking screenshots of each section as I navigated through - that way when I had to start over (which happened A LOT), I could remember where I'd already looked. Also, if you do end up calling, ask them to email you direct links to your documents. Some reps can do that and it saves you from having to hunt around the website. Hope you get it sorted out soon! 🤞
This is such helpful advice! The screenshot idea is brilliant - I wish I had thought of that earlier. I've been going in circles trying to remember which sections I've already checked. And I had no idea that some reps could email direct links to documents! That would save so much time and frustration. Thanks for sharing your experience, it's really reassuring to know I'm not the only one who's struggled with this mess of a website 😅
Congrats on landing the full-time nursing assistant position! Just wanted to add one more tip - when you do the phone interview, have your employment details ready (start date, employer name, etc.) as they'll likely ask for this information to update your file. Also, if you had any weeks where you worked while collecting partial benefits, make sure you have records of those earnings handy in case they ask about wage reporting during those periods. Better to be over-prepared than scrambling for info during the call!
Just wanted to echo what everyone else is saying - definitely take that interview! I made the mistake of skipping mine when I got hired full-time at a hospital last year, thinking it didn't matter since I wasn't going to certify anymore. Big mistake! EDD flagged my account and I had to go through this whole appeals process to prove I wasn't trying to hide anything. The interview itself was super quick - maybe 15 minutes - and they just wanted to verify my job change and make sure everything was legit. Way easier than dealing with the headache I created by avoiding it. Good luck with your new nursing position!
Riya Sharma
Congrats on getting it resolved! Your experience is a great reminder for everyone - EDD's name formatting can be really unpredictable. I've seen cases where they use nicknames instead of full names, or combine first/middle names in weird ways. For anyone else having this issue, also check if EDD has any suffixes (Jr., Sr., III) that might be missing from your entry. And don't forget to take a screenshot of your successful registration page - you'll want proof that you got in before your certification deadline!
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Ethan Wilson
•Great point about taking a screenshot! I actually forgot to do that but will definitely remember for future reference. The suffix thing is interesting too - I don't have any but good to know that could trip people up. Thanks for sharing that tip about the certification deadline - I was worried I might miss it but sounds like I should be okay now that I'm registered.
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Zachary Hughes
So glad to see you got it sorted out! Your experience highlights exactly why the EDD system can be so maddening - their data entry inconsistencies create these nightmare scenarios for people who are already stressed about unemployment. I had a similar issue where they had truncated my hyphenated last name to just the first part, so nothing would match until I figured that out. For anyone reading this thread in the future: always try entering your name exactly character-for-character as it appears on ANY EDD correspondence, even if it looks wrong to you. Their system prioritizes their internal formatting over what's "correct." Also keep that EDDCAN letter handy - you'll need it for other verification steps later in the process!
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