I had a similar issue with form DE 731 a few months ago. When the blue return envelope was missing from my packet, I called the EDD customer service line and they confirmed the mailing address that @Aisha Mohammed shared is correct. Just make sure to send it certified mail or with tracking so you have proof it was delivered - I learned that the hard way when my first attempt got lost in the mail. Also, if you're still having trouble getting through to EDD by phone, try calling right when they open at 8am - that's when I had the most success reaching someone. Good luck!

I went through this exact same situation last month! When I called EDD about the missing blue envelope, the representative told me I could also fax the DE 731 form to 1-916-464-3343 as an alternative to mailing it. This might be faster than regular mail if you're in a hurry to get your benefits processed. Just make sure to keep the fax confirmation receipt as proof you sent it. The mailing address that @Aisha Mohammed provided is definitely correct though - I used that address when I mailed mine and it went through without any issues. If you do mail it, I'd highly recommend following @Dmitry Popov's advice about using certified mail or tracking.

I'm in a similar boat - certified Sunday evening and my status changed to 'paid' this morning. From what I've experienced with direct deposit over the past few months, Wells Fargo is pretty reliable for EDD payments. I usually see the deposit hit my account by Tuesday night or Wednesday morning when I certify on Sunday. One tip that helped ease my anxiety: I set up account alerts with Wells Fargo so I get a text immediately when any deposit comes through. That way I don't have to keep obsessively checking my balance! You should be good for Friday's rent payment based on the timeline everyone else mentioned.

I've been through this exact same anxiety with my first direct deposit switch! The good news is that once your status shows 'paid', you're basically in the clear. I switched from the Money Network card about 6 months ago and Wells Fargo has been super consistent - usually deposits hit my account Tuesday night/early Wednesday morning when I certify on Sundays. Since you certified Sunday at noon and your status already changed to paid, I'd expect to see it in your account tomorrow (Tuesday) evening or Wednesday morning at the latest. Wells Fargo processes EDD deposits pretty quickly compared to some other banks. You should definitely have the funds well before Friday for rent! Pro tip: download the Wells Fargo app if you haven't already - it updates faster than online banking and you can set up push notifications for deposits so you'll know the second it hits your account.

To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI

From my experience calling EDD, their lunch break seems to vary by department and individual representatives. I've noticed the phones are harder to get through around 12-1pm, but I've also had success calling during that time when others were available. The automated system runs 24/7, but for live representatives, I'd suggest calling early morning (8-9am) or mid-afternoon (2-4pm) for better chances of reaching someone without hitting lunch breaks.

If you can't get to a Bank of America branch, you might try calling their customer service line and asking if they can verify your identity over the phone or through their mobile app. Some people have also had success using other forms of ID like a passport, utility bills, or social security card along with your driver's license. You could also check if there are any other banks or credit unions nearby that might be able to help with ID verification for your EDD card. Another option is to contact EDD directly to see if they have alternative verification methods available.

I had a similar issue and found a few workarounds that helped me. First, try calling Bank of America's customer service at 1-866-692-9374 and explain your situation - sometimes they can do identity verification over the phone if you have enough personal information available. Second, if you have a local credit union, many of them can help with basic banking services even if you're not a member. Third, some people have had success going to a notary public (often available at UPS stores or libraries) to get documents notarized as proof of identity, which Bank of America may accept. Lastly, if you're still stuck, contact EDD directly and ask if they can issue a paper check instead of using the debit card - it's slower but might be easier than dealing with ID verification issues. Hope this helps!

So glad you got it figured out! This is actually a really common issue that trips up a lot of people - the old account thing catches everyone off guard. Your post and the solutions people shared here are going to help so many others who run into the same problem. Thanks for coming back to update us with what worked!

This thread is gold! I'm bookmarking this for future reference. It's so frustrating how EDD doesn't make it clearer that you might already have an account from years ago - they should really add a note about checking account recovery first before trying to register as new. The fact that so many people are running into this exact same issue shows there's definitely a communication gap on their end. Glad to see this community helping each other navigate these bureaucratic nightmares!