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Based on what you've shared, this seems like a classic case of documents being received but not properly indexed in their system. While pursuing the appeal is necessary to protect your rights, you should also: 1. Send a written request through the online portal specifically asking for a "Document Search" of your Customer Account Number 2. Include the exact dates you submitted documentation previously 3. Reference that a phone interview was scheduled but never occurred 4. Request immediate reconsideration based on their failure to conduct the scheduled interview If you can get through by phone, specifically request to speak with a "Claim Specialist" rather than a regular representative. Regular reps often can't see all documentation in the system.
I'm going through something very similar right now! Filed for PFL baby bonding after my pregnancy disability ended, they claimed my doctor's forms were never received (I have confirmation screenshots), and then they scheduled a phone interview that never happened. Got denied two days later. What's really frustrating is that I called their customer service line over 20 times trying to get through before the denial letter came, and either got busy signals or was disconnected after waiting on hold for hours. It feels like they're setting us up to fail. I'm filing the appeal this week with all my documentation again, plus the screenshots showing I submitted everything properly. Reading everyone's experiences here gives me hope that the appeal process might actually work, even though it's going to be a long wait without income. Has anyone had success getting temporary financial assistance while waiting for an appeal? This timing with a newborn is just brutal.
Pro tip: if you can, set aside some of the money from each payment. Sometimes they overpay and ask for it back later. Learned that the hard way 😭
Just went through this exact same process last month! After getting my letter of computation, my first payment came exactly 14 days later. I didn't have to certify initially - the payments started automatically. But here's what I wish someone had told me: make sure to ask the agent about your specific payment schedule and if/when you'll need to start certifying. Also, double-check that your direct deposit info is correct if you chose that option. The letter should have most of the details, but definitely confirm your weekly benefit amount and total claim duration. One more thing - if you're planning to work at all during your leave (even just a few hours), ask about how to report that income properly. Good luck getting through to them! 🤞
ugh im in the same boat rn. its like trying to nail jello to a wall getting answers from these ppl. solidarity, friend ✊
I went through something similar last year! Turns out my payment got lost in the mail and was returned to sender. Here's what worked for me: I had to request a "payment trace" - basically asking them to track where the payment went. You can do this by calling the PFL number and specifically asking for a payment trace. They'll investigate and if the payment was indeed returned, they can reissue it as a direct deposit instead of a check. It took about 2-3 weeks but I finally got my money. Don't let them brush you off - be persistent and ask for supervisor if the first person can't help!
Hey OP, hang in there. I know it's tough, but your claim will get processed eventually. Try not to stress too much (easier said than done, I know). Sending positive vibes your way! ❤️
I went through the exact same thing last year and it was incredibly frustrating. Here's what finally worked for me: I called the 1-877-238-4373 number repeatedly using the redial feature on my phone while doing other tasks. It took about 2 hours of constant redialing, but I eventually got through. Also, try calling on Tuesdays or Wednesdays - seemed like those days had shorter wait times in my experience. Once you do get someone on the line, be super polite and have all your documents ready to go. The representatives are dealing with tons of frustrated people all day, so a little kindness goes a long way. You got this! 💪
Avery Flores
I'm in the same boat, OP. Been trying to figure out these forms for days. Let me know if you find any good resources!
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Aurora Lacasse
Hey everyone! I just went through this nightmare myself last month. One thing that really helped me was breaking it down into smaller chunks instead of trying to tackle everything at once. I'd recommend starting with just one section per day - it's less overwhelming that way. Also, if you're dealing with paid family leave specifically, make sure you have your doctor's documentation ready before you even start filling anything out. The medical certification forms are usually the trickiest part! Feel free to DM me if you get stuck on any specific sections - happy to help a fellow EDD survivor 😅
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Zainab Ismail
•This is such great advice! Breaking it down into smaller chunks sounds way less intimidating than trying to do everything at once. I never thought about tackling just one section per day. Quick question - when you mention the medical certification forms being tricky, what specifically should I watch out for? I want to make sure I don't mess up that part since it sounds pretty important!
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