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I'm also nervous about this chip card rollout! I've been on CalFresh for about 6 months now and my family gets $1,050/month for our household of 4. Reading about Oregon's problems is really concerning. I think I'm going to follow everyone's advice here and call my county office to make sure my address is updated, plus maybe start buying a few extra shelf-stable items each shopping trip just in case there are delays. Does anyone know if we'll be able to use both the old and new cards at the same time during the transition period, or do we have to immediately switch over once we activate the new one? I'm in San Bernardino County if that makes a difference for timing.
From what I've read in the earlier comments, it sounds like there will be a short overlap period where both cards work, but you should activate the new chip card as soon as you get it. @Dmitry mentioned that "old cards will still work for a short transition period" so you should have some buffer time. San Bernardino County will probably be in one of the earlier rollout phases since it's a larger county, so you might get your new card sooner rather than later. Your plan to stock up on shelf-stable items is really smart - I'm doing the same thing after hearing about all these potential issues. Better safe than sorry when it comes to feeding our families!
This whole chip card transition is making me so anxious! I'm a single mom with 3 kids and we get $1,325/month in CalFresh benefits - it's literally what keeps us fed. After reading about Oregon's nightmare rollout, I'm really scared something will go wrong. I'm going to start preparing now by: 1) calling my county office to triple-check my address is correct, 2) signing up for text alerts on BenefitsCal, 3) starting to buy extra canned goods and rice/pasta each shopping trip to build up a small emergency stash, and 4) writing down all the important phone numbers and keeping them handy. It's so stressful that we have to worry about losing access to basic food assistance during what should be a routine security upgrade. Has anyone heard if there will be any kind of hotline or emergency assistance specifically for chip card transition problems? I really hope California learned from other states' mistakes and this goes smoothly for all of us families who depend on these benefits.
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Quick update for everyone - I just called about this (last name M in Solano) and apparently they're doing Solano County M surnames in two batches - May 28th and June 2nd. So if you haven't received yours yet, you're probably in that June 2nd batch which should be hitting cards by tomorrow or Wednesday. Hope that helps!
How did you actually get through to a HUMAN?? I've called that number 5 TIMES and just get stuck in the automated system that tells me NOTHING useful!!!
I didn't call the main P-EBT line - I called my regular Solano County CalFresh office and asked them to check the system. Sometimes the county workers can see more detailed distribution schedules than what the state hotline tells you. Try the Solano County benefits line at 707-553-5311 and choose the CalFresh option.
Just wanted to update everyone - I'm also in Solano County with last name M and mine finally loaded this morning! So for anyone still waiting, keep checking. It looks like that June 2nd batch Owen mentioned is right on schedule. The amount was $120 per kid which matches what I was expecting. Really grateful to have this extra help with summer groceries - it makes such a difference when the kids are home all day!
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As someone who's been on CalFresh for about 6 months now, this thread is both incredibly helpful and absolutely terrifying! I had no idea the system could be this unreliable. Reading about all these random cancellations and notification failures makes me realize I need to be way more proactive than I thought. I'm going to implement pretty much every suggestion mentioned here - updating all my notification settings, setting monthly calendar reminders to check BenefitsCal for any pending tasks, taking screenshots of everything I submit, and keeping detailed records of all my interactions. It's really unfortunate that we have to be this vigilant just to maintain benefits we're entitled to, but clearly that's the reality. Keisha, I'm so glad you finally got your situation resolved! Your persistence really paid off, and sharing your experience (including the stressful parts) is going to help so many other people. The tip about asking workers to check for "alerts" or "flags" on accounts seems particularly valuable - I never would have known to ask about that. Thank you to everyone who shared their knowledge and tips in this thread. This is exactly why community support is so important when dealing with complex government systems!
I'm completely new to CalFresh and just got approved last week, so reading this entire thread has been both incredibly informative and honestly pretty scary! I had no idea the system could have so many glitches that could randomly cancel your benefits. It really makes me appreciate how important it is to stay on top of everything from day one. I'm definitely going to be implementing all the preventive measures everyone has shared - I've already gone and updated my notification settings to include text, email AND mail, and I'm setting up calendar reminders for my quarterly reports right now. The tip about taking screenshots of confirmation numbers and asking about system flags seems especially important. It's really unfortunate that we have to be this proactive and vigilant just to receive benefits we qualify for, but I'm so grateful for communities like this where experienced members share their real-world knowledge. Keisha, thank you for sharing your stressful experience and keeping us updated - it's going to help so many people, including newcomers like me who are still learning how to navigate the system. Your persistence really shows that these issues can be resolved even when it seems hopeless!
Welcome to everyone who's new to CalFresh! As someone who's been navigating this system for over two years, I can definitely relate to how overwhelming it can feel when you realize how many potential issues there are. But honestly, this thread is a perfect example of why this community is so valuable - experienced members sharing real solutions that actually work. A few additional suggestions based on my experience: - If you're tech-savvy, consider setting up a simple spreadsheet to track all your important dates (quarterly reports, recertification, etc.) and confirmation numbers - Some counties have local CalFresh navigator programs that can help you one-on-one - search "[your county] CalFresh navigator" to see if there's free assistance available - When you do get connected to a worker, always ask for their direct extension if possible - it can save you hours of hold time for follow-up questions Keisha, I'm so glad you got everything resolved! Your willingness to share both the frustrating parts and the solution is going to help countless other members. The "system flag" issue you experienced is definitely more common than it should be, and now we all know to ask about it specifically. To all the newcomers - don't let this thread scare you too much! Yes, the system has issues, but being informed and proactive goes a long way. Plus you've got this amazing community to help when problems do arise. We've all been there!
Thank you Owen for those additional tips! The spreadsheet idea is brilliant - I'm definitely going to set that up to track all my dates and confirmation numbers. I hadn't thought about looking for local CalFresh navigator programs either, that sounds like it could be really helpful for getting personalized assistance. As a complete newcomer to this system, I have to say this entire thread has been both eye-opening and reassuring. Yes, it's scary to learn about all the potential issues, but it's so much better to be prepared than to get blindsided like Keisha did. The fact that this community exists and people are willing to share their hard-won knowledge makes me feel much more confident about navigating CalFresh successfully. I'm bookmarking this thread and definitely implementing all the preventive measures everyone has shared. Better to be over-prepared than caught off guard! Thanks to everyone who contributed their experiences and solutions here.
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btw if u dont use all ur tokens at the farmers market they dont go back on ur card u just save them for next time thats what i do
Thats good to know!! I was worried it would be use it or lose it.
Just wanted to add that some counties also have special events where they boost the matching rate! I went to a "Double Up Day" event at the Santa Monica farmers market last month where they were doing 100% matching up to $40 instead of the usual $20. They announced it on their Facebook page a few days before. Also, if you're shopping at chain stores, Whole Foods and some Ralphs locations participate too - you can usually tell by looking for the "CalFresh Healthy Living" decals near the produce section. The program really has expanded a lot since I first heard about it in 2023!
Aisha Khan
I'm really sorry you're going through this stress with your benefits disappearing - having to worry about feeding your kids because of system glitches is absolutely unacceptable. While I understand the frustration that makes paper stamps seem appealing, the EBT system does have some important protections once you know how to navigate it. Based on what others have shared here, it sounds like there might be a known system issue affecting multiple accounts right now. I'd definitely recommend trying that Claimyr service someone mentioned to actually get through to your county worker - sometimes these technical problems can be fixed in minutes once you reach the right person who can see what's flagging your account. In the meantime, if your family is facing immediate food insecurity, don't forget that many local food banks and community organizations can provide emergency assistance while you're waiting for this to get resolved. Your kids shouldn't have to go hungry because of bureaucratic system failures. Keep documenting everything and don't give up - you're entitled to those benefits and there are people here rooting for you to get this fixed!
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Diego Castillo
•This is such great advice, especially about the food banks! I completely forgot about those resources while I've been so focused on trying to fix the EBT issue. You're absolutely right that the kids shouldn't have to suffer because of system problems. I'm going to look up local food banks today while I'm also trying to reach my county worker. Thank you for the reminder that there are people in the community who want to help - sometimes when you're dealing with bureaucracy all day it's easy to forget that!
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Landon Flounder
This is so frustrating and I completely understand your anger about the system! I've been a CalFresh recipient for about a year now and while I haven't had benefits completely disappear like yours, I've definitely experienced the nightmare of trying to reach someone at the county office. One thing that worked for me when I had a different EBT issue was calling the state's CalFresh hotline (1-877-847-3663) instead of just the EBT customer service line. They have access to different systems and can sometimes see things that the regular EBT folks can't. Also, they tend to have shorter wait times than calling your county directly. I know everyone's suggesting different ways to reach your county worker, but if none of those pan out, you can also file a complaint with the California Department of Social Services online. When there's an official complaint filed, counties are required to respond within specific timeframes. Hang in there - this shouldn't be happening to families and you have every right to be upset. Your kids deserve better than this broken system putting their food security at risk!
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Theodore Nelson
•Thank you for sharing that state hotline number! I had no idea there was a separate CalFresh hotline beyond the regular EBT customer service. That's exactly the kind of information I needed - sometimes you don't know what resources exist until someone who's been through it shares their experience. I'm definitely going to try calling 1-877-847-3663 today before attempting the county office again. And good point about filing an official complaint if nothing else works - I didn't realize that would force them to respond within certain timeframes. It's frustrating that we have to become experts in navigating all these different systems just to access basic food assistance, but I really appreciate you taking the time to share what worked for you!
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