Just want to add - keep track of your earnings from your current job including your last full week of work. Washington ESD needs this info to calculate your benefit amount, and if you quit mid-week it can affect which week your claim starts from.

I went through a similar situation two years ago and ended up getting approved, but it was a long process. The most important thing I learned is that Washington ESD really wants to see a pattern of problems and that you made genuine efforts to resolve them before quitting. Start documenting everything NOW - even if you don't quit, having records protects you. Save emails, write down incidents with dates and witnesses, and definitely follow up with HR in writing about your previous conversations. Also consider if there are any company policies being violated - that can strengthen your case significantly. The mental health angle is valid but you'll need medical documentation showing how work is specifically impacting you. Don't just quit impulsively - build your case first. Good luck!

I went through the same thing a few months ago. The frustration is real! One tip that helped me - if you do try calling at 8am, have the number already dialed and hit call at exactly 8:00:00. Even a few seconds late and you'll be stuck in the queue forever. Also, don't hang up if you get the busy signal - sometimes it will actually connect you after a minute or two. The system is definitely broken but these little tricks can help you work around it.

I had the exact same problem last year and ended up having to get creative. After weeks of trying to call, I actually contacted my state representative's office and they have a constituent services team that can help with state agency issues. They reached out to Washington ESD on my behalf and got a response within 3 days. It's not guaranteed but it's worth a shot if you've exhausted other options. You can find your rep on the Washington State Legislature website. Sometimes going through a different channel gets you faster results than the normal system.

One more piece of advice - keep detailed notes of EVERY interaction you have with ESD from now on. Date, time, name of representative, what was discussed, confirmation numbers, everything. These notes can be admitted as evidence in your hearing. Also, be aware that there are two levels of appeal - if you lose at the OAH level, you can appeal to the Commissioner's Review Office, and then to Superior Court if necessary (though that's rare). The most important thing right now is getting that appeal filed within your deadline. You can always supplement with additional evidence later.

I'm so sorry you're going through this - what a nightmare! I've been following this thread and wanted to add that you should also request a "waiver of overpayment" when you file your appeal. Even if they determine there was an overpayment, Washington state allows waivers if the overpayment wasn't your fault AND repayment would cause financial hardship. Given that their system deleted your message history and you missed a verification request on a DENIED claim (that never paid you anything), this could be a strong argument for a waiver. The fact that you properly verified for all the claims you actually received benefits from shows you were acting in good faith. Document your current financial situation too - $55,000 would be devastating for most people. You've got this! The appeals process exists for exactly these situations.

I've been through this exact same confusion! One thing that really helped me understand my benefit calculation was realizing that Washington ESD only looks at W2 wages, not 1099 income. So if a significant portion of your delivery work was as an independent contractor, that could explain why the numbers don't match up. Also, double-check that you're using gross wages (before taxes) when doing your own calculations. When I finally got my determination letter, it showed exactly which quarters they used and broke down all the wage sources. The formula itself is pretty straightforward once you have the right numbers: highest quarter ÷ 26 = weekly benefit (capped at the state maximum). Hang in there - the waiting is the worst part but the letter should arrive soon!

I went through something very similar when I filed last year! Having multiple income sources definitely makes the calculation more confusing. One thing that really helped me was calling the Washington ESD customer service line early in the morning (like right when they open at 8am) - I had much better luck getting through then versus later in the day. The agent was able to walk me through exactly which wages counted and explained that they use a "base period" which might not include your most recent work. In your case with $28K total earnings, if most of that was from your W2 retail job, you should be in decent shape. The 1099 delivery income won't count toward your regular UI benefits, but your retail wages should give you a solid weekly amount. Keep checking your eServices account too - sometimes the benefit determination shows up there before the physical letter arrives. The whole process is nerve-wracking but hang in there!

One more thing - if your claim gets approved but you have questions about your benefit amount, that's calculated based on your highest earning quarter in your base period. The monetary determination should show the breakdown.

Final update from OP - got my first payment today! Took about 3 weeks total from filing to getting paid. Thanks everyone for the help understanding the process.