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this is why i always keep detailed records of EVERYTHING with esd. screenshots of my weekly claims, work search logs, bank statement deposits, all of it. they mess up constantly and then act like its YOUR fault. had to appeal an overpayment last year because of their system glitch and it took 4 months to resolve. never trust their systems to work correctly!!
Just as a heads-up for everyone: This delay was caused by ESD implementing their quarterly system updates. They typically do these the last weekend of every quarter, but they rarely announce them in advance. If you report part-time hours during these update periods (especially March/June/September/December), you might experience delays. It's always a good practice to budget with the assumption that your UI payment might occasionally be 2-3 days late, especially around these quarterly transitions. The payments are rarely missed completely, just delayed.
wish they would at least TELL ppl about these updates!! not everyone has extra money to cover when they decide to be late with payments 🙄
One more thing to consider - check if you have any "issues" listed under your claim. Log into eServices, go to your claim status page, and look for an "Issues" or "Decisions" tab. Sometimes there's a specific issue that needs to be resolved but the notification doesn't come through clearly. If you see anything there, it will tell you what's causing the denial. If you do get through to someone, make sure to ask them to check for any "flags" on your account. Often there's a system flag that's automatically denying your payments that can be removed by an agent.
I just checked again and there aren't any issues listed, which is part of what makes this so confusing! When I finally get through to someone, I'll definitely ask about flags on my account. I'm starting to think it must be some kind of system glitch since there's no apparent reason for the denials.
Based on everything you've shared, this definitely sounds like an internal system flag that's causing automatic denials. Your best course of action now would be: 1. Try the 7:59am calling trick mentioned above 2. Consider using the Claimyr service if you continue having trouble getting through 3. Contact your state representative (this often works well) 4. If all else fails, you can request a formal appeal of the denials, which at least guarantees you'll get a hearing The good news is that once this is resolved, you should receive all back payments you're entitled to. Make sure to keep filing your weekly claims even while this is being sorted out.
Thank you so much for this clear action plan! I'll try the early morning calls first, then look into Claimyr if that doesn't work by the end of the week. I've already found my state rep's contact info too. And thanks for the reminder to keep filing weekly claims - I'll definitely continue doing that. Really appreciate everyone's help with this!
I had a similar thing happen but with my WAGES being wrong not the dates. What worked for me was going to WorkSource in person. The lady there couldn't fix it herself but she had a direct line to ESD and got me connected to someone who could help within 20 minutes. Way better than trying to call yourself. Just bring ID and all your documentation about the last day worked.
That's good to know! I found a WorkSource office about 30 minutes from me - gonna head there tomorrow morning when they open. Hopefully they can help me too!
I work for a different state agency but interact with ESD sometimes. They launched a new claims system in January that's been having all kinds of data migration issues. Your problem is happening to a lot of people right now. I know it's frustrating but they are working on fixing these types of issues. If you can't get through on the phone, definitely try WorkSource. I've heard good things about their ability to help with claim issues.
One more thing - make sure your boyfriend continues to attend all scheduled hearing proceedings even if you secure representation. I've seen cases where the claimant thought their lawyer would handle everything and didn't show up themselves, which can result in an automatic ruling against them. The OAH judges expect both parties to participate.\n\nAlso, if you're unable to secure representation before the hearing date, you can request a continuance (postponement) by contacting the OAH directly. You'll need a good reason, but \
That's great advice - thank you! I'll make sure he understands he needs to be present regardless of whether we find an attorney. We'll also look into the continuance option if needed. The hearing notice says it will be conducted by phone - is that standard procedure or should we request an in-person hearing instead?
Zane Hernandez
i herd theres a waiting week for new claims so mabye prepare for that??? not sure if thats still a thing in 2025 but i had to wait a week when i filed last year just fyi
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Grace Johnson
•Yes, the waiting week is still required for new claims in 2025. When you file a brand new claim (not when reopening), your first eligible week serves as an unpaid waiting week. However, this only applies to new claims - since the OP is currently reopening an existing claim, they shouldn't have a waiting week now. They would face a waiting week only when filing the completely new claim after exhausting the current benefits.
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Aurora St.Pierre
Thank you all for the helpful responses! Just to make sure I understand correctly: 1. I'm currently using my old claim with 23 weeks remaining (which is correct) 2. After I use those weeks OR my benefit year expires, I can file a new claim 3. For the new claim, I'll need 680+ hours from my 7 months at Company B (which I should have) 4. I should start the new application 1-2 weeks before my current benefits run out 5. There will be a waiting week for the new claim This is all super helpful for planning purposes. One last question - will my benefit amount on the current claim always be based on my income from Company A, or does it get recalculated with my Company B income too?
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Eli Wang
•Your current claim's weekly benefit amount is fixed based on your earnings from the base year used when you first filed that claim (primarily from Company A). It won't be recalculated to include Company B earnings until you file a completely new claim. This is why some people find themselves receiving lower benefits when reopening an old claim despite having earned more at their recent job - the benefit calculation was based on their earlier, potentially lower-paying employment. Unfortunately, there's no way around this - you must exhaust the existing claim before filing a new one with updated earnings information.
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