my claim was stuck for identity stuff too and turns out it was cuz i had a fraud alert on my credit from like 2 yrs ago that i forgot about!!! might wanna check if u have anything like that

Just as a follow-up: whatever method you use to contact ESD, make sure you have your claim ID number, the last 4 of your SSN, and know exactly what documents you've already submitted and when. Being organized with this information makes the process go much faster once you do reach someone. Also, verify that your contact information is correct in the system - sometimes notices get sent but people don't receive them due to outdated contact info.

This happens alot!! My nephew had the same problem last week but his payment still came on time so dont worry about it. The website and phone system are seperate I think but they both work for filing claims.

Quick update for anyone finding this thread later: The system discrepancy between phone claims and the online portal is a known issue that ESD has acknowledged. They've stated that as long as you have confirmation numbers from phone claims, your weekly certification has been received even if the portal doesn't show it immediately. If it's been more than 3 business days and the portal still shows unfiled claims, then it might be worth contacting ESD, but otherwise it's normal system behavior that will resolve itself.

My boyfriend's cousin had reduced hours and got paid after just 2 weeks! But my sister waited like 2 months when her nursing hours got cut. I think it just depends on your employer and maybe your work history? Some employers contest everything which slows it all down. Good luck!!

Just to follow up on the job search requirements: there is one exception that might apply to you. If your employer has given you a definite return-to-full-hours date within 8 weeks, you can request "standby" status, which waives the job search requirement. You'd need to specifically apply for this through your eServices account under "Request Standby." Looking at what others have shared, processing times really do vary widely for partial unemployment. The key factors that affect timeline: 1. How quickly your employer responds to ESD 2. Whether there are any discrepancies between your reported hours and your employer's reports 3. If your earnings are consistent or vary significantly week to week 4. Whether you've correctly completed all weekly claim requirements Given that you're at 3 weeks now with an 'approved' status but pending employer verification, I'd expect you'll see movement in the next 1-2 weeks unless there's a specific issue.

Thanks for sharing this approach! Just to add some helpful context for everyone: When you call the governor's office, you're essentially creating what's called an "executive escalation" within the state system. These are tracked differently and routed directly to specialized teams within ESD. Here's what typically happens: 1. Your information is logged into the executive correspondence system 2. It gets assigned to an ESD executive response team member 3. They review your case for urgency markers 4. If it meets criteria, they'll expedite contact (like OP experienced) 5. If not urgent by their definition, it goes into a separate queue (still faster than regular channels, but not same-day) One important note: The system tracks how many times individual claimants use executive channels. Repeated use without genuine emergencies can potentially be flagged as system abuse, which you don't want in your account notes. The best approach is still to try regular channels first, then use the executive option only when truly necessary.

i tried calling today after seeing this post and the governors office person was really nice but said they have a 3 day waiting period before they can help now because so many people are calling them about esd 😭

When I had trouble figuring this out a few months ago, I spent DAYS trying to reach someone at ESD. Seriously thought I was going insane hitting redial. Finally used this service called Claimyr that got me through to an ESD agent in about 20 minutes (claimyr.com). They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 The agent told me the system allows filing after exhaustion because sometimes retroactive benefits get approved, and if you haven't been filing, you can't claim them later. So it's like a just-in-case thing. But yeah, if you're working now it doesn't matter anyway.

One important thing nobody mentioned - if you've exhausted regular UI but still have an active benefit year, you might want to call and check if you qualify for Training Benefits or other ESD programs. People assume once regular UI is gone, that's it, but there are sometimes other programs you might qualify for depending on your situation. But since you've found work, congrats! That's the best outcome anyway!